Boston >Food & Dining > Hillstone_boston
60 State St, Boston, MA | Directions 0210942.358948 -71.056371
Mon-Thu 11:30 am - 10 pm
Fri 11:30 am - 11 pm
Sat 12 pm - 11 pm
Sun 4 pm - 10 pm
Neighborhoods: Downtown, Central
Worst. Restuarant. Ever! – We asked to be seated on the patio at Hillstone's, and the Maitre'D seated us, and a waitress came for our drink order, Then GB, assistant manager, and MW, Security Guard, said we weren't welcome at the restaurant. We were three gay men and one had a cut off shirt at the sleeves and that was "not allowed" despite no apparent dress code posted anywhere at the restaurant. We left and took pictures of the women in sleeveless ensembles to foster our harassment claim. Security Guard, MW, came onto public property at Faneuil Hall and physically confiscated my cell phone, despite my protestations. We reclaimed the cell phone and left. MW trailed us to another street, scared off all taxis with his "badge" and called the Boston police. We asked to see his badge and he refused. We waited for over an hour - his hostages - until finally a Boston Police officer came. She told us that Security Officer, MW, had no right to confiscate our phones and also did not have the right to scare off the taxis. After 2 minutes of discussion, the Boston Police Officer said that, "Hillstone obviously doesn't like you, so stay away from them." Hillstone and their staff treated us to the rudest and most obnoxious behavior we have ever experienced by anyone, anywhere!
The ideal combination of upscale & casual – Houston's is a delicious restaurant for lunch or dinner. I have had some great meals there with friends, family, colleagues, and clients. I would consider it upscale-casual... which, to me, is sort of an ideal combination. Not too uptight, and nice enough for a business lunch or a nice night out. They have a great bar area and wonderful appetizers as well... and they even have sushi, which I am very fond of. Also, their sandwich/burger rolls are baked on-site in their open kitchen so you can watch them pop out of the oven when you walk by... and they smell just as good as they taste. (delicious!!)
Huge bonus -- Houston's has free parking nights and weekends when you eat in the restaurant and park in the 60 State Street Garage. Since it is located in Faneuil Hall, it isn't the easiest place to park (or the cheapest area, by far), so take advantage!!
Swanky place to get a burger – If you want a delicious burger in a restaurant with good prices and excellent service Houston's is the place to go. We usually go in the afternoon or weeknight evenings and it is not busy, so reviews that complain about waits and service problems may be due to the volume of customers.
Their garden burgers are enough to almost make you not miss the beef. The fish sandwich is also delicious. One of my favorite things about Houston's is that you can substitute fries for something like coleslaw, or cooked vegetables. They also cook your meat to your request and get it right.
Advice from my fiancee is that you shouldn't order a burger on a date. They are too messy and juicy to look neat eating them. We did have burgers on one of our first dates, and she is marrying me, so it clearly isn't a deal breaker.
Overall I really like Houston's for a good burger in a nice setting. Every server we have had has been excellent, and we really enjoy eating here.
I thought those days had passed – Last week, my sister and I went to Houston's and sat at the bar. The bartender, Tracey, was awesome! She told us about their homemade lemonade and said it's great with Absolut Citron. Sign us up! We had two each. Delicious. Then, we had the grilled artichokes, which were EXCELLENT. They were served with an aioli. Today I called them because I was making them on the grill and asked the person who answered the phone what was in the aioli. After LAUGHING hysterically, she said, in the most SNIDE tone: "ummmm, we don't give out our recipes. ummmm no." then she laughed some more and hung up the phone. Ignorance and rudeness have no place in customer service, no matter how good the food is.
Dr Jekyll and Ms. Hyde – This is more of a "promise" than it is a review, because the "bait and switch" tactics of the Jekyll and Hyde hostess team successfully skewered my party of six before we even got to the front door. However, I promised them a full recap on this website, and I am a man of my word. A call to the Ms. Hyde hostess at about 5:15 on Saturday evening went like this: "We don't take reservations for a party of 6 but we can easily work you in with no more than a 15 minute wait if you call me back in 30 minutes; ME: "but I have been there before and I beleive that your boothes can accomodate us, especially since one member of my party is only 4 yrs old, and you take reservations for parties of 5". Ms. Hyde: "that's not at all necessary and you will be more comfortable in a "High Top" anyway; no need to give you my name since there are only two of us working and we can definately accomodate you.... 30 minutes later Dr. Jekyll answers the phone: There will be a 2 to 2 and one half hour wait; we can't help you, you talked to who???, what do you mean you didn't get her name; sorry sir, there is nothing we can do. The promise of a very frank review of my experience the next morning on this website (hence the "promise" mentioned above) got their attention, but it was fleeting and only got me a long wait on hold before I hung up. Since I was already in the car, I called King Fish which is only a couple of hundered yards away (by more like miles away when it comes to basic human consideration) and they happily took my reservation and seated my party promptly upon arrival. We had a nice relaxing dinner despite the early frustrating start. Where's the beef? it is clearly with the rigid and duplicitous staff at Houston's. I don't care how good the food is, if I need to be treated like cattle to get to it, it is simply not worth it. I will never return.
Not impressed – We did not get either good food or service at this restaurant. There are other restaurants in this area that you should try. This one is not worth your time!
A rarity among the tourist traps in Quincy Market: Uniformly excellent American cuisine. – This popular national chain's only New England location resides in the shadow of Faneuil Hall and keeps a steady clientele of area businessmen and tourists happy with heaping plates of freshly-prepared steaks, salads and sandwiches. The large, attractive bar, besides serving up fantastic mixed drinks, provides diners with a comfy place to wait for their tables (no reservations are accepted). Ubiquitous servers are always on the lookout for empty water glasses. At times, even the most discerning of palates craves a well-prepared burger or some fall-off-the-bone ribs, and that's where Houston's excels. Fresh, substantial salads are meals in themselves; try the outrageously flavorful Thai steak salad (rare steak tossed with noodles, nuts, avocado, mango, basil and mint). Carnivores swoon for the aforementioned "knife and fork" ribs, as well as a picture-perfect filet mignon.
* "...whenever we want to celebrate an event with friends, this is the place to go...Burgers that are so juicy and succulent. The BEST fries ever..." (KnevetS11, Citysearch user)
* "Great food...definitely try the ribs (better than traditional bbq places in town). The drinks were good and had people lined out the door just to have a spot at the bar..." (special_method, Citysearch user)
* "...The food is great, I have to admit but the policies and staff are just ridiculous..." (tm_quincy, Citysearch user)
* "...the customer service at this restaurant is absolutely awful...they make no secret of the fact that they want you in and out of there as fast as possible..." (googlie, Citysearch user)
The Best All Around Meal Experience in Town! – I have to say this place is absolutely outstanding. My wife and I go here EVERY Sunday and sit at the bar and have not only one of the best meals ever but outstanding service. Additionally whenever we want to celebrate an event with friends, this is the place to go.
The menu: Outstanding, your, what I would call typical, bar fair, that is anything but typical. The best all around tasting foods, salads with unique tastes w/o the "unique" price. Burgers that are so juicy and succulent. The BEST fries ever - shoestring but thiner with a hint of spice.
The service: which if any of you know me is the most important. EVERYONE is friendly and courteous and helpful. They hang up your jackets for your - help you sneak a bottle of champaign to your friends w/o them knowing to help celebrate an event, they are always smiling - just a GREAT bunch of people.
The restrooms are super stylish and clean!
The bar is nice and big, friendly. GREAT service
The location is awesome. Once you are done eating you can walk around Faniuel Hall.
Did I mention that the prices are NOT outrageous!
Parking - Park in a heated garage in the dead of winter at 60 State street and they validate - you cannot get any better than this place for a great dining experience in Boston!
BEWARE: They might kick you out if you don't eat enough – Last night, a friend and I went to Houston's. We were seated at a table, ordered wine and appetizers. After we ordered our second glass of wine, the manager came to our table and said that our waiter had informed her we had not ordered dinner, just appetizers, and that it was their policy that dinner must be ordered when they had a wait list. She then asked us to move to the bar or leave, despite the fact we were still eating and drinking. We arrived early when there was no wait list and there was no mention of what we should order when we were seated. I've always thought I could order whatever I wanted when I went to a restaurant. This is apparently not true at Houston's, but I won't need to worry about it since I will never darken their door again.
Lovely Chill Post – I've been here 2x and every experience is one to remember. Food, drinks and service are top of the line... Check it out and you will not be sorry.
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