Raleigh >Beauty > Salon Blu
6617 Falls Of Neuse Rd, Raleigh, NC | Directions 27615-687835.873421 -78.622456
Terrible service, or more like no service. My 17 year old daughter asked for a color and Amy did everything she can to pursuade her to not color her hair. Told her lies like her hair can not get lighter which it has twice. Even after telling her that it lighten twice she said she is afraid she will damage it. Than started to speak in circles. Wow, what confidence she has in herself. My poor daughter has been sick for a long time and was looking forward to this. It took her everything she had to get to the apt, only to be given an hour lecture on damaged hair and extentions. Rude and ridiculous!She also said if I were her mother I would not damage it etc. What a rude person, she is not her mother and she does not know anything about her or much less hair. My daughter went somewhere else that afternoon and she got the color she wanted looking gorgeous with no damage. Unfortantely it came after an annoying appointment and my daughter crying because she felt she was treated unfairly. I hope she thinks twice before she talks to people like this and stop comparing, everyone is different. If my daughter wanted green hair it is her choice she had no business telling her not to do it.
Don't go to Rachel – The salon itself is good. The staff is always very polite when I come in. However, the stylist Rachel that works there is another story. I've had some good cuts from her, but she has completely BUTCHED my hair the last 3 times. I know, I know, why did I keep going back? Well, I've gone to her for a few years and kept hoping that things would get better. After this last haircut though, I'm very aware that just isn't going to happen.
New Mangement makes it feel Uptight – Since Susan took over as management the place feels very uptight and uncomfortable. the hairstylist dont even appear comfortable. The whole experience is not comfortable any more. Amanda and Hanna did a better job making the clients feel special and want to come back. This is not the place I want to be when I spend a lot of money to relax and have my hairdone or let it down so to speak. You just can't let your hair down there any more. And speaking of that,what happened to my favorite Hairdresser Tiffany Holmes, Where did she go? Please tell me so I can go and enjoy my hair getting done. One more thing, I Feel as if Susan the new manager must make money off of sales because everything, every little tiny thing is billed now. Full hair cut prices for bangs and textorizing and I guess tissues if you sneeze? I don't feel like I am being treated as a good client I feel as if I am a dollar bill when I go there. So PLEASE TELL ME WHERE I CAN FIND TIFFANY. MY WHOLE FAMILY LOVES HER and so do all of our friends.
We are very sorry that you did not enjoy your experience at Salon Blu. Our customers are our number one priority! We would love the opportunity to find a new stylist for you at one of our Salons. We are indeed sorry that things didn't work out with your previous stylist, but we are confident we can provide a fantastic salon experience, and fabulous hair with any of our other stylists.
There are better places out there! – At Salon Blu, I always felt like my business was unappreciated. The stylists there act stuck up and they were really rude. I have found a MUCH better stylist and environment at Tanas. I will NEVER go back to Salon Blu.
I'm extremely sorry to hear that you were not satisfied with your experience at Salon Blu. We strive to provide a fantastic experience for each of our guests. I assure you, your business was never unappreciated, and Please, feel free to contact me at firstname.lastname@example.org, if there is anything we can do to try and make you happy.
salon blu – Joy has been cutting my hair for a year now. Each time
I see her she gets better!!!!!!!!!! My hair looks fabulous
A good stylist is one less thing too worry about.
Kaitlyn is a goddess! :) – Let me start off by saying I am unbelievably picky and no other stylist has ever been able to recreate what I've asked for, even if I bring pictures or allow them to create it themselves with just a "vision" or idea of what I want. That all changed when I came to Salon Blu!
My sister referred me to Kaitlyn at the Brier Creek salon in Raleigh. Thank goodness for that or I may have never found her! Kaitlyn did an AMAZING job the first time she cut, colored and styled my hair. I seriously have never felt so great about my hairstyle. She also taught me how to recreate my hairstyle without pushing products on me (I did buy a few things, though :D)
The second time (recently) she colored and cut my hair, I felt the same. Amazing! I love love love Kaitlyn.
Now I do want to mention the pricing of the cuts and colors, I spent a pretty penny on my hair cut, retouch/color, and style. I was unable to leave the tip she deserved because the price was unexpected (it was about 50 dollars more than the previous cut/color for some reason), however I would never think twice of changing salons because of the price. Why mess with a good thing?
Kaitlyn is amazing. I definitely recommend her!
Unfair Pricing and Service – New to the area, I was hesitant to re-color my hair with a new stylist, or attempt to find a new salon. I had been online and seen all of the negative reviews for Salon Blu, and heard a few word of mouth warnings from people in Raleigh of bad experiences they had there; however, I decided to try them out for this single service, and maybe get a cut later if I liked it.
My stylist was an "intermediate" ranking of some sort with only one year of experience in hair, and was extremely friendly and kind; however, I have a lot of experience with $250 haircuts/colors in other premier salons, and Salon Blu should price their services more fairly. I left with a color job that looked like a $90 price-tag, but paid $195 for it with tip. She did as well as she could, and I guess it's not her fault that a stylist with only one year's experience is told to charge $95 for a highlight.
I left with soggy wet hair because if you don't get a cut, you have to pay $30 more for a blow dry! I understand that it may not be necessary to blow-style hair if only color is done, but a customer who spends two hours in a salon and pays for $200 in services should not be sent out with wet hair-- it ruins the experience and makes your client feel like they're not worth it.
The receptionist was extremely friendly, and scheduled me to have my hair corrected, and it looks great now; however, I was not allowed to speak with an owner regarding my experience, which I thought was shoddy management from someone who owns their own business and should take pride in it.
This failure on the owner's part was intensified by the fact that during my original appointment, my stylist pointed her out to me and told me she was the owner, and the same woman was in the salon the day I came to get it fixed. She was present the entire time, and never even said hello to me or apologized for my horrible experience.
Salon Blu has extremely friendly and professional staff, but the owners are failing to do their part to make this a successful client experience. If I would have been called, allowed to speak with, or cared for my this management, I would not have written this review. The owners should care more about their clients, and have a more fair pricing scale to keep customers from feeling like they've been robbed.
I apologize if you feel you were overcharged, or received anything but the highest of customer service at Salon Blu. I'm also sorry you didn't get a chance to speak with me or my wife. The prices you mention here are no where near what we would charge for a single process color, so I believe there must be more going on in this situation. Please email me at email@example.com so we can schedule a time to speak in person.
Save your money – I went to Salon Blu in Raleigh in January to get an overfried hair lightening cut out. Joy did a really nice job - the first time. When I went back to have it shaped up for my daughter's wedding she hacked it up. The wedding is next week. One side is longer then the other and believe me it is extremely short - like a military cut so there is nothing left to correct. She also used those thinning shears on my hair which is wavy already so that just makes it stick out all over the place. When I asked her why one side wasn't laying down she said we could put hair spray on it! I am so embarrassed to go to my daughter's wedding like this and the haircut cost me $60 with the tip. Not going back.
Felicity rocks – Felicity is the best. Always listens to what you want. i never need to redo my hair when I leave.
Great experience – I visited Salon Blu's Brier Creek location today on a whim. I was in the area, and needed a haircut, and had heard some good things about it. I called them, and they were able to give me an appointment with Felicity immediately. Felicity was very sweet, and did a great job on my cut. She gave a wonderful, relaxing shampoo scalp massage, took her time with the cut, and then blew it out, as well as flat ironed it, which was a treat. Cost was $45, and I found that very reasonable.
I will definitely return, and would highly recommend Felicity.
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