233 Market St, Philadelphia, PA | Directions 1910639.950204 -75.144863
Neighborhoods: Center City, Center City East
Best Customer Service........ – I went there hoping to find the perfect pair of jeans and I did. I was treated like I was the only customer in the store!! I found the perfect pair for my height & shape, which seemed like a small miracle. Thanks so much!!!!
The best fitting jeans I have ever found!!! – I probably have 15 pairs of $20-$40 jeans that I hate to wear. Jeans just usually don't fit my body well. I have muscular thighs, a small waist and no butt. I went to Charlie's and the girls there just kept bringing me jeans until I found the perfect fit. They were very helpful. Now, these girls were not the overly complimentary, super-talkative types. They're not trying to be your new best friend. They just listen to what you like and don't like, and they find the jeans that work. I bought a pair of Citizens for Humanity jeans. I would never have imagined that I would spend that much on a pair of jeans, but they looked so good that I couldn't NOT buy them. Also, if you need them hemmed, let them do it for you. It's expensive, but they did it fast, told me to come back in an hour. The jeans were the perfect length and don't look like they were even hemmed. They re-sew the bottom on and you can't even tell. My sister is plus-sized, and she bought a pair too and loves them. (I don't remember the brand she bought.) We call our jeans the "great butt jeans" because they're the only jeans we have that make our bottom look so good! I would highly recommend Charlie's. Take the time to let the staff help you find the right jeans. Make sure you're happy with your purchase. I've read reviews that say the return policy is a problem.
terrible customer service – Yesterday I purchased a dress from Charlie's that I was unsure about. Right before paying, I asked the employee who rang me up if I could return the dress if I have second thoughts. She said "Yes, as long as it's within 14 days with tags attached." After trying the dress on at home, I decided against it. When I tried to return it today, I was told by the employees that the dress was not returnable. I explained that I was told otherwise, but all they did was repetitively point to a sign stating "no returns." I was never told that the dress would be final sale when I asked the day before. Sure there was a sign, but I only thought to ask rather than read about their policies. After being told the wrong return information, and them not willing to give me any sort of return, I'm very turned off and will not shop at Charlie's again. For the amount of money I have spent at Charlie's in the past, I would expect much better customer service.
Worst customer service I have ever experienced – BEWARE OF CHARLIE'S JEANS:
I bought a pair of $240 jeans from Charlie's Jeans. After I got home and tried them on, I realized they were a little to big so I returned to the store and asked to exchange them for a smaller size. I had the receipt and tags and had only had the jeans for one week. The salesperson refused to exchange them as she said I had washed the jeans (which was not the case). When I told her that I had not washed the jeans, she continued to argue with me. I then asked to speak with the person in charge so they called Sebastian (who I was later told was the owner). Right after they had called him, Sebastian walked in and began screaming (in front of all the customer and employees ). He stated to the employees "If you ever f___ing call me again regarding a customer issue, I will fire your as__ , this is what I pay you to handle" .
He then started walking out of the store. I said "Excuse me Sir" numerous times and he ignored me and continued to walk out of the store. I have never seen anything like this before!!! After seeing Sebastian, I then understood why his employees acted the way they did. If the owner is this way, I am sure he teaches his employee to act the same way. They would not exchange the jeans. They may be good at helping you find a pair of jeans, but if you have a problem or need to return or exchange they will make it very difficult and do everything not to accomodate you. I have told numeorus people of my experience with Charlie's Jeans and I am finding out alot of people have had the same problem with them. I will never shop here again. Next time I will buy the jeans from Nordstroms and Neiman Marcus as I have never had a problem with returns at either of these stores. I have contacted the news stations to see if they can do a segment on the customer service issues (or lack thereof) related to Charlie"s Jeans since so many people have had similiar experiences.
great experience! – The sales reps in Charlie's Jeans really know what they're doing! I have so much trouble finding jeans, and usually leave a store discouraged...this experience was completely different. Make sure to take them up on their offer for help finding jeans because they really know what they are doing. This is an amazing place to shop if you are looking for designer jeans. I highly reccommend!
Budget- and premium-priced denim pieces by elite designers for women with a small selection of jeans for men, as well. – In Short
This boutique is filled with jeans, skirts and jackets for every shape and color by all of the hottest denim designers on the scene. A move across Market makes for added space for womenswear, while guys get added options in the old space across the street.
Always Fantastic – I joined this site just so I could write a glowing review for Charlie's. Have been there several times for myself and others. While Sebastien is definitely the best, I've worked with two different girls on other occassions, both of whom nail it on the head within a few pairs. They've just opened a new location, right across the street from their old one (I think it's 233 Market)--much larger space filled with tons of great stuff.
When you're spending this kind of money for jeans, you want the best fit. And that's what you get at Charlie's. I'm 5' and not a twig, but they always manage to find a pair that looks great on me. And affordable same or next-day alterations are a HUGE plus, original hem reattached. I don't go anywhere else for jeans.
BAD CUSTOMER SERVICE!!! – I have gotten jeans from this store before. This time I bought a pair and said I wanted them tailored. I called the store 20 mins after I left and asked if I could cancel the tailoring and return the jeans. Both people I talked to said that the jeans were already going to the tailor and they couldn't do anything else for me. I then asked if they could call the tailor and stop the alteration. They refused and said there was nothing else they could do. I understand that I changed my mind, but they NEED TO WORK ON THEIR CUSTOMER SERVICE! I'm sure there was something they could have done for me if they had wanted to.
Best place for denim! – I have been trying to find a pair of jeans that fit me properly for 2 years, with NO luck. I had read about Charlie's in a local magazine and figured I'd stop in to see what the buzz was about. I went in with just the intention of checking it out, but left with the best fitting pair of jeans I've ever had in my life. I walked in to some great customer service. They asked me what I was looking for in a cut and without even asking me my size they grab me two pairs to try on. And WOW, fit like a glove! I was in and out in 15 minutes. And with being 5'1 the available alteration was an added bonus. I would recommend Charlie's to anyone out there who has struggled to find the perfect pair of jeans!
Best Jeans !! – My boyfriend heard about this store on NBC News, and told me about it. On the news it stated that this place could find the best pair of jeans to fit your body. So I was interested to see if they really could. I went to the store for my first time, a few months ago. I walked in hoping to find the perfect jean and I did! Without telling the sales associate my size she picked out a pair that was perfect! I recently received two gift certificates and went up there on a saturday morning. Which is by far the best time to go. Plenty of parking on the side of the store with meters. I was in and out of the store in 20 minutes, 15 minutes tops with two pairs of jeans purchased. I bought a dark wash and a light wash for the spring/summer. The staff is extremely knowledgable and can pick out the perfect pair in any wash you want. The different denim wash's vary with price. I paid the extra $18 bucks for alterations since I am short ( 5'1 ) and it is worth it. You can simply have them measure you right there and then you can have them mailed right to your house! I have told all my friends about this place and I will return. Great experience every time I go! Who has time to try on jeans all day long? Go to this place be in and out!
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