10709 Hwy 366, St. Louis, MO | Directions 6312738.555492 -90.407996
Neighborhoods: Saint Louis
I received some of the worst customer service imaginable from Nicolette Okeke and Sarah Johnson. They were both extremely unprofessional and had an obvious lack of care or concern. My wedding reception was held in the event space on December 14, 2013, and ended up being a good experience only because of Sue and Josh who were both extremely helpful. Leading up to the event, Sarah could not seem to keep an employee and we had to go through our wants and needs with three different people. The last one being Sarah Johnson, who I insisted on working with directly. She said she would be glad to assist us, but pushed off onto Nicolette Okeke to handle. Sarah said she would be there the day of my event, but she was not. She lied to me several times and made me feel that she was really unwilling to help. The day of the event, Nicolette had given two different colored christmas lights (most white and one strand yellow) with which to decorate our head tables. She saw no issue to having 2 different colors of lights. I insisted that she purchase more lights to insure they were all the same color and looked nice. She threw a fit and pitched a set of lights across the room and stormed out of the room. She went and bought more lights and came in and threw them down on the floor, and advised that we would have to redecorate the tables. At her horrible attitude and treatment of me and my family, I called Sarah Johnson to advise her of Nicolette's behavior and to advise her that Nicolette was not to be in my banquet room from that point forward. I was advised that Nicolette would stay away, so we handled everything with Sue (not sure on her last name, but the best employee at that hotel and super helpful and friendly). As the event is nearing the start time, members of our family were to light candles in the room so it would be ready when the event began. Nicolette went in the room and yelled at the people lighting candles and told them they must leave the room. She was quite rude with them and very unprofessional. She was not even supposed to be in the room at this point, as I had told Sarah to keep her out. So we spoke with the General Manager, Jason who was told that Nicolette had better stay out of the room, or there would be serious problems. He did keep her out and away from my event for the rest of the night. I am now making sure that all people know to avoid this hotel for the simple fact they will have to deal with the rude and somewhat incompetent employees Nicolette Okeke and Sarah Johnson.
For more than 50 years, this hotel's familiar green sign has signaled budget-friendly lodging for families and business travelers. – In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free when sharing a parent's room and as many as four children per family (age 12 or younger) eat for free at hotel restaurants. Other amenities include 24-hour business services, an in-room coffeemaker, iron, hair dryer, room service, a swimming pool and a fitness center.
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