Durham >Restaurants >
Pizza >Cinelli's Italian Cuisine
604 W Morgan, Durham, NC | Directions 2770535.999376 -78.906053
Sun-Thu 11am-10pm, Fri-Sat 11am-11pm
Neighborhoods: Warehouse District
So pissed I opened this acct just to write this review – I was a fan...until today. I have been enjoying their pizza since they opened here in Durham and were beside Ben and Jerry's. Today I ordered my usual Grandma w/pepperoni and sundried tomatoes. Delivery guy arrives and when I look in the box there is NO pepperoni and lots of sundried tomatoes. I call back and advise them my pizza is incorrect. I asked that my card be refunded and the driver can pick up this pizza (I have a serious phobia about sending food back at any restaurant so I would rather just have my money back). The person at Cinellis tells me she will let the driver know and he will call me back. I wait patiently (hungry) for the driver to return and get his pizza so I can go out and pick something up. I get a call back from I guess the manager telling me that the pizza cook checked the pizza and the driver checked the pizza and per them there is pepperoni on the pizza. This takes me aback,,,did this woman just accuse me of trying to scam them out of a pizza? I tell her I have been waiting for him to pick up the pizza and clearly I am not trying to steal their pizza. Luckily, I live less than 5 min away from the restaurant so i told her I will deliver the pizza to her and she can see exactly what is on it. When I reach Cinelli's there was no manager in sight so the poor receptionist had to hear my wrath and search for the mysterious missing pepperoni. I told her I would give her $20 if she could find even the hope of a pepperoni on this pizza. I got my money back BUT I am still pissed. I know it doesn't mean much to them but they will never get any of my business again. I would rather eat cardboard from Domino's than be accused of trying to steal a $20 pizza. and I WANT MY $3 CASH TIP I GAVE TO THE LYING DRIVER.
my favorite pizza – This is where I always get pizza. I have eaten in the restaurant, the non-pizza entrees are acceptable, the service slightly rude. I usually get delivery. This is the only place I order pizza from, except Randy's, once, which is okay too. They say 40 minutes, you should count on an hour and a half and lukewarm pizza with the cheesy turning to rubber bands. However, it's still really, really tasty. Especially the plain cheese. Delicious sauce, nice crust. The salads are really fresh and nice too (unless they've been wilting on the top of your once-hot pizza in the back of the delivery man's car for an hour, still tasty if you like cooked salad, though). I can't say no! I still like it a lot and will continue to go back.
Poor customer relations – I placed a carryout order at this restaurant last week. I was told it would be a 45 minute wait. After an hour and a half had passed I called the restaurant again. I was told that my food was in transit and should be there within ten minutes. Forty minutes later it finally arrived. My pizza was literally cold to the touch. I called to complain and ask for another pizza and the person on the other end of the line laughed and told me to call Domino's. Also, a medium pizza was $16 and they wouldn't give me a receipt.
Terrible service – The food is a little bit better than a typical Italian fast food establishment such as a Pizza Hut or Fazolis. However, the staff is incredibly rude. I attempted to use a $25 gift card given to me as a Christmas present. My waiter took the gift card and returned about ten minutes later to inform me that they would not accept the gift card. He told me that you had to have the original envelope that the card came in to use the card. I told him that I had never encountered this before and asked to speak with the manager. The manager came out and immediately told me they would not take the card. He then walked away. I will never eat at this restaurant again.
Great Pizza – I have always enjoyed takeout so I do not know to much about the staff though the delivery drivers seem friendly enough; how friendly can you get with a delivery but the pizza is the best in durham in my opinion.
"Manager" is VERY RUDE! – I have been to 4 Cinellis in the triangle. I have been to the North Hills, Durham, Apex and Cary locations. The food is pretty good at each. The staff, however, is much different! The manager in Durham is VERY RUDE! I have heard him use profanity in front of customers. He is THE REASON I will NEVER go back to the Durham Cinellis! I would highly recommend the other Triangle locations! If you are in durham, Brooklyn pizza or broad st cafe are both GREAT places for pizza!
Delivery and Take out better than Dining, Supreme Pizza and Sandwiches, Mediocre Staff – Eating @ Cinelli's for 4 years and counting. First, LOVE the food. Second, enjoyable when the extremely efficient and communicative owner is there at lunch, or sit at the cozy lil bar with the bartender, but as noted previously in reviews, the waitstaff leave much to be desired (which does reflect on the owner, no matter his own service). Slow to bring the "complimentary" rolls (and a refill basket) but quick to bring/offer the wine (which of course I pay for and vamps up the receipt, therefore "more tipping" - pun on my drinking).
I've had the Grandma's, calzone, alfredo, pasta primavera, minestrone and escarole soup, Philly, Italian sub, and customized pizzas. All were delectable, flavorful, herbilicious, arrive warm upon residence or business delivery and "just right" as Goldilocks says. BUT, this great food can totally be negated by sorry service. As stated, I always enjoy lunch time, take out, bar dining, and their efficient delivery, but not table dining.
At takeout, selection of individual pizza slices is limited, and they'd benefit from more variety offered, but what they serve as slices for lunch are yummy. They had signs posted last year regarding rise in semolina prices as it affects their menu prices, due to transport and bulk logistics cost increase. If we wanna eat out, as consumers, it now costs more... many business' prices increased. This didn't affect my selection for Cinelli's. For Italian in Durham, especially proximal to Duke and 9th, it's not bad! I miss my Casalinga's in a Capital Blvd strip mall in Raleigh! Cinelli's isn't as stellar, but they pass muster.
Great food – Grandma Pizza - Simply the best pizza - I could eat a whole one by myself. The food its really good, everytime I have crave italian I think Cinellis. Staff is friendly even though it could get really busy.
Good Pizza-Bad Price – Ever since I moved to Durham 4 years ago I would eat at Cinelli's every Friday night. The service was fast, the prices were reasonable and the food was great. All of that changed recently and it all started with a take out order I made. I called and placed an order like I always did, only this time when I got my medium cheese pizza it had shrunk a size. When I looked at my 15 dollar bill I thought it had to be a mistake. The driver assured me that it was indeed a medium cheese pizza just as I had ordered. When I spoke to the order taker over the phone, she told me that I was wrong. The medium pizza was cut into six slices and the mini pizza, 4. I had been ordering the same thing from Cinelli's for all this time and suddenly, the number of slices denotes the size of the pizza. What I received was a pizza about the size of a regular frozen pizza, for 15 dollars. Since I do not make the salary of a CEO, I decided it was a better value to buy frozen pizza. Then last week I had a craving-I decided to give them another try. I went in an odered a regular cheese calzone, my dinner date had a stromboli, we had 2 salads, 2 fountain drinks and some garlic bread. The bill came to 35 dollars. I thought this had to be a mistake. when I looked on the bill, we were charged 2.50 each for 2 fountain drinks. 5 dollars for pepsi? I mean come on...REALLY?! Needless to say I will be standing in line at Kroeger with my 99 cent 2 liter and frozen pizza. Does it taste as good? No. Will I now have enough gas money to get to my job? Yes. The choice is yours.
Pretty good pizza. Good luck finding information. – I ordered their famous grandma pizza and tiramisu.
I thought the tiramisu was somewhat stale. But hey, I like tiramisu, so I ate it. No complaints.
Then there's their "Famous Grandma" pizza. It's famous, but the servers can't tell me what's on the pizza. The server at my table said it was a thick crust pizza. Then came back and told me that it was thin. In the end, it was thin. I asked what's on the pizza. I heard something like it's got cheese and tomatoes. Really? cheese and tomatoes on a pizza? Is there anything else? She couldn't say. It turned out that there's little else on the pizza. Some garlic, some basil, etc. The pizza is actually VERY GOOD. I have no complaint about the pizza. I'd gladly order it again. But if I ask a question, I'd like an answer. I'd like for it to be accurate. It's not like I asked something unrelated to Cinelli's product. IT'S YOUR FAMOUS PIZZA.
Cinelli's pizza menu, both in print and online, will frustrate anyone who's curious about what they're about to order because they provide no information other than the names of the pizzas.
Margarita Pizza w/Fresh Mozzarella - Ok... I know there's mozzarella on this pizza. Thank you for that. Anything else?
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