Portland >Veterinary Services > Hayden Meadows Pet Clinic
1210 N. Hayden Meadows Dr., Portland, OR | Directions 9721745.592909 -122.679503
Sun Closed;Mon: 8:00 a.m.-5:30 p.m.;Tue: 8:00 a.m.-5:30 p.m.;Wed: 8:00 a.m.-5:30 p.m.;Thu: 8:00 a.m.-5:30 p.m.;Fri: 8:00 a.m.-5:30 p.m.;Sat: 8:00 a.m.-3:30 p.m.;
They know your pet is part of the family – Tucker was my best friend and companion for 14 years: unconditional, always glad to see me, and full of life. Not once did he abandon me, not once did he hold my shortcomings against me, not once was he unkind. Everyone at Hayden Meadows provided exceptional care to my guy for a number of years. Hayden Meadows showed incredible compassion when I had to say good-bye a couple of months ago and I will never forget that. A huge thank-you to them, and when the next dog comes into my life we will return to Hayden for sure!
Above and beyond – The following is a not that I sent to Dr. Greg Castle in regards to his clinic. I have been a client for several years.
Both Dr. Nelson and Dr. Williams have spent ample time working with me to figure out/solve health issues that have come up with my dogs and cats (and there have been some real head scratchers).
There are a lot of great clinics/hospitals in Portland. I have been to several, as I take my client's dogs and
cats to their veterinarians from time to time (I do dog walking and pet sitting). I have been impressed by
the level of care some vets and clinic staff offer people and their pets. Some of the facilities are outfitted
with cutting edge technology, which is great. But, I will continue to bring my menagerie to your clinic. I
stumbled onto Hayden Meadows, quite by accident, six years ago. I stopped for a woman who was flagging
down traffic on Marine Drive. Her dog had been hit by a semi. I wrapped her dog in a shock blanket and
drove them to you hoping all the way that I would not be sent to Dove Lewis (it would have been a hellishly
long drive given the circumstances). I walked through the door covered in blood with the dog in my arms.
Brenda did not miss a beat, she and (if I remember correctly) Dr. Williams, dropped everything to help. The
staff at the time was sensitive, together and beyond helpful. That was the first time your staff came to the
rescue, but not the last. After that episode, I knew that I had found my veterinary clinic. Above all, I must
say that Dr. Nelson and Dr. Williams are two of the most intuitive and down-to-earth problem solvers. Neither
one has ever been condescending. In fact, I often leave your clinic having learned something.
With kindness and gratitude,
Best Vet! – Greg Castle was my first call when Chili, 105 lbs of all neck meat rottweiler, fell prey to an aching and stinky ear. Well, he has a new friend who also gives him shots and treats. Right on time, easy and calm. Just what Chili likes and dad needs... hayden meadows pet clinic...thanks for everything.
Great Experience! – I really cannot say enough for the vets at Hayden Meadows Pet Clinic. We bring both of our dogs here (upon recommendation of our neighbors, who have been bringing their dogs here for the past 16 years), and we brought our cat here until he passed away last summer at age 14. They have showered our animals with nothing but kindness, and -- particularly in the final days of our cat's life -- were incredibly compassionate with us as pet-parents, too. Love them. Highly recommend them. I wouldn't trust my pets with any other vet.
Great Community Vets – I have owned pets and used vets for over 25 years. I found this vet clinic to be wonderful. My son started taking his cats there and I compared the costs of similar proceedures and treatments to what my vets were charging....and I switched when I realized they were charging less for equal services. I take my dogs and cats there. The clinic is small and simple, and their heart is in the right place; they participate in spay and nueter programs in cooperation with the Humane Society and they have been very helpful when my son was unable to pay for treatment of his cat and worked with him based on his ability to pay. This is the stuff that counts in my book. They DO NOT "up-charge" for frilly expensive extras for proceedures. They DO provide quality care and are compassionate. Not everyone has the abililty to pay hundreds of dollars to keep their pets healthy. I want the best for my animals, and I think this vet delivers. I send people to them all the time. Most vets love animals so no suprises there, but they are great community vets here at Hayden Meadows.
Not a good policy – I have had 2 cats spayed here and all seemed well. I tried to make another appointment for a new cat, and found out they require vaccinations BEFORE they will spay and neuter. Now, I think that spaying and neutering is MORE important than vaccinations and this policy will only make it harder for people to get this done. Bad. Don't go here.
Front desk staff unprofessional – I had to rate the clinic below average based on my second visit. My first visit was for a spay for cat that has come to live in our backyard. They took good care of her and she recovered well. We brought a new kitten in recently for an exam and were 18 minutes late. We had major troubles getting him into the carrier, then the road we usually take to get there, was blocked off and had to detour. Ashley at the front desk said we were late and she'd try to get us in if her 2:30 didn't show. We waited, were not given any paperwork to fill out, the 2:30 showed up, then she took a 3:30 appt that showed up at 3:00, and still made no eye-contact with us. I asked if we would be next -- there was nobody in the waiting room, and she said "I don't know, you missed your time slot." 10 min. after we had arrived the vet tech from the back came up looking for us, and she only said to her "they're here, but they just got here." Her extreme behavior made us and the new kitten nervous, so we left and had to find a new vet. After our first experience I thought I had found a new inexpensive vet, but now I would never go back -- if the front desk is that cold, who knows how they will treat your pet in the back? Could be great back there, but I'll never know.
Reasonable prices, great vets who care – I've used Hayden Meadows for over 7 years now. They were terrific with my last dog and I appreciate their treatment of me and my current dog. He has been known to be dog aggressive and they are always very careful to clear the waiting room (very small area) before he walks through it. I never feel scared he will hurt another dog when I am there, they are very careful to keep all the animals safe. They have provided great advice on multiple medical needs, always referring me to both low and high cost clinics if they don't provide the service (such as ACL replacement surgery).
Great people, decent prices. – When I took my cats there to get spayed, there were no problems, it took about an hour and they were ready to go home with me. It was very easy, and they didn't try to get me to buy a bunch of useless stuff or cat-food, the same when I took my new Dobermann puppy there, I got her into a puppy care package and they didn't try and sell me anything other than that. The people were friendly, and aside from an unhappy puppy (she got micro-chipped too) my puppy was just fine. When I said I fed her home made food, they didn't say anything about it, and again didn't try to sell me a bunch of useless stuff I don't need. The staff was friendly and the place was clean, albeit a bit small. Definitely recommending it to others.
Money first pets second – I have been taking my cats to Hayden Meadows clinic for a few years. The vet I used to see there, Dr. Castle, was caring and gentle toward my pets, and tried to save me money by cutting unnecessary procedures and hospital stays that end up causing my pets more grief. I just took my cat in for a dental cleaning, and he came back with a limp that lasted for two days (well after the anesthetics had worn off). I feel like he may have been treated roughly. Each time I go into the clinic, the ladies at the front desk are whooping it up and laughing. They regularly try to sell me on other treatments, procedures, and medications that they never used to do in the past. The last couple of times I went in, they didn't weigh my pets, and this time told me my cat was overweight, even though they had no idea what his weight was (in order to convince me to buy their brand of cat food). While I was paying my $390 bill, they told me how I could weigh him myself at home!
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