Waxing >Sandra Caron European Spa
105 E 3rd Ave, San Mateo, CA | Directions 9440137.564468 -122.324180
Open 7 Days a Week
Neighborhoods: Central San Mateo, Downtown
Very Rude, Not Worth Your Time – The staff was extremly rude, the massage was terrible- for one thing I requested a female therapist and they gave me a male so it was very uncomfortable. When I called to make the appointment to get rid of the gift certificate that was given to me the lady that I spoke to was very unhelpful and very rude. They couldn't get me in until 3 weeks! I've never experienced this before, I would never spend my money or time here ever!
Spend Your Hard Earned Money Elsewhere – The staff is rude, the manager even more so. My sister made an appointment for me to do a spa package, but I canceled the appointment 48 hours prior. She then received her credit card statement charging her for the spa package. When I called to tell them I had canceled the appointment and they should not have charged my sister's credit card, the rude receptionist informed me that it was a non-refundable "gift certificate." However, in my sister's understanding, she was not going to be charged for the spa package unless I showed up to fulfill the appointment. We then spoke with the manager, who also insisted it was an alleged "gift certificate" and would not credit the money back.
Had they been more sympathetic and tried to work with us on this matter, perhaps my sister or I would have then used the dollar amount charged to her by taking advantage of their services. But I was so turned off by their poor customer service and lack of sympathy that I refuse to step through their door.
Very pleasant experience – I am not a spa fan but my wife booked a surprise couple massage at Sandra Caron Spa and I was extremely well treated. The staff went out of their way to ensure that I felt comfortable with their treatments. This is the first time I have ever been motivated to write a review of a spa. I suggest that wives give their husbands treatments for presents.
Best Bachelorate Party – My friends and I went to Sandra Caron Spa as part of a bachelorate party recently. The services were great. They were able to book all 10 of us at the same time. The staff was very friendly and attentive. The atmosphere was soothing. Very clean and relaxing. I would recommend this spa to anyone looking to have a great day. Plus, all the customers that I talked to while sitting there raved about their experience too.
Fabulous Treatments – I went to Sandra Caron Spa for the first time last weekend and I was blown away. The waterfall at the entrance is so soothing. I could live there. I had a facial that consisted of collagen. I have had many facials in my days and I really have never seen results like the one I experienced at Sandra Caron Spa. Give it a try and you won't be sorry. They also have cool products line I've never seen anywhere else. I bought some and love them. I'll be going there from now on.
The Very Best – I have been a regular client of the Sadra Caron Spa for almost 10 years and I have had nothing but excellent services here. The staff is professional, friendly and knowledgeable. I always feel relaxed and pampered after my services. They have a variaty of services so I can always try something different. The place is also extremelly clean.
Great Customer Service – I was looking for a gift and I saw Sandra Caron European Spa. I went inside and the ambiance there was very relaxing. I looked around for a while. The front desk person offered to help me. She was friendly and courteous. She gave me a tour of the Spa and I have decided to try a massage here. It was the best massage I had in a while. Not to say that I immediately bought a nice gift certificate and I will definitely go back for more services. I loved the sauna and the steam room. It was nice to take my time after the massage.
Big disppointment – The place was worse than the actual services, but combined make it a disaster. It is very dirty and the decor is very, very tired! I had a gift certificate for a number of services and expected to have 2.5 to 3 hours of services., but was actually barely 2 hours. The first was a leg bath - silly, uncomfortable service. The massage didn't include much more than neck and shoulders. The water bath was a disappointment because they ran out of hot water. And, I can give a better facial in my bathroom at home -- a little massage, then she put a mask on left the room. She was only interested in selling me products. I didn't see an herbal bar, nor steam baths.
5 Stars for Best Massage – Today, I had an amazing massage at Sandra Caron Spa. I went there with muscle pain from over exercising and I left the place like a new person. The massage therapist new exactly what I needed. The facility is also very nice. I was surprised of how big it was. I loved all the oils and baths salts they have.
Best services and products – I just came home from Sandra Caron Spa, and I was so impressed with their services and products. It just happened that I was walking around for somewhere to go and I decided to enter into Sandra Caron Spa and I don't regret it. I had the best facial and hot stone massage ever. I just moved from New York so I don't know much of other places but I really enjoyed my first visit today. It's nice to see the variety of the services they have to offer and also the products. I bought I bunch of soaps and lotions and baths salts. It was hard to resist all of them. I will definitely go back to this Spa.
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