8909 Airport Drive, Spokane, WA | Directions 9921947.628324 -117.536680
Never Again – We were awoken at 1:30 am by the guest in the next room attempting to get through the adjoining door into our room. We have no idea if this other guest was drunk, disoriented in the dark, or dangerous. He was loud and definitely trying to open the door. I yelled at him to quit and he did, so I am guessing intoxicated, but who knows.
I alerted the front desk who promised to send a bellman down. We heard the phone ring next door, but that is all. No one ever came down to that room or ours.
While I realize that the hotel can't control the other guests behavior, the hotel should control it's response to our complaint. Minimally I would have expected someone to visit that room to see what is going on. Then there should have been feedback to us and probably an offer of a move to a new room.
But that's not all. At 3:45 am the power went out. Again, I understand that this is beyond the control of the hotel. Again the hotel failed in it's responsibilities. We awoke to no power, no telephone and no information. Upon finally arriving at the front desk (in the dark) we were informed by the night manager that "we only have six light sticks in the hotel". Unbelievable. I don't pretend to know what industry standard is for response to something like this, but I would guess this is outside of it.
It seems to me that guests should have been alerted. Should have been offered flashlights, light sticks or something. Perhaps available staff in the halls? Regardless this response was inadequate and poorly planned.
The hotel either had no plan for such an event, or didn't execute the plan.
Either way, we woke up in the dark, cold with no phone and even less information.
We realize that these events were beyond the hotel's control, but the response on the part of staff was woefully inadequate and the hotel is responsible for that.
We will always remember this as "fright night".
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