Burbank >Manicures & Pedicures > Oasis Nail Spa
4203 W Alameda Ave, Burbank, CA | Directions 9150534.152519 -118.345102
Neighborhoods: Toluca Lake, Central LA
If you want good customer service, go somewhere else – I have visited this nail salon several times since it first opened. Each time I was hoping it would provide better service than my previous visit. But that has not been my experience.
Although I have had an appointment for each visit, I was always kept waiting. Then the services were rushed, whether I was getting a pedicure or a manicure. It was never a relaxing experience. On the last visit, my foot was even burned. The person filling the foot basin never tested the water as it was filling and even disappeared before I was seated in the massage chair (the only good thing about this spa). When no one showed up to start my pedicure after ten minutes, I decided I should go ahead and soak my feet in the foot basin to soften the skin in preparation for the treatment. Fortunately, I just put in one foot. The water was scalding hot, even steaming! It was very painful, and I was in tears. I was getting a manicure at the same time, yet the woman doing my nails expressed no concern whatsoever about my discomfort, nor did management. The young manager eventually came back, let out some of the water and ran tepid water into the basin.
At NO salon I've ever visited has anyone ever just let the water fill the foot basin without testing the temperature, before having me soak my feet. Even when I've put my feet in the basin, they've always asked if the water was okay.
With so many nail salons around LA and the Valley one would think that customer satisfaction would be a top priority, but it certainly isn't at the Oasis Nail Spa. I've given this business several opportunities to treat me like a valued customer, but it never has. After this latest visit, they've lost this customer's business and my family's. But, based on the attitude of management, I doubt if they'll care.
Nice Pedicure, but not very relaxing. – I went in here for the first time. I got the full service pedicure with scrub & paraffin with extra massage. I like the pedicure in general, but the massage was too light. Obviously, the young girl was not trained for proper foot massage. But the atmosphere was good, and clean. The owner seems to be too hyper that makes the salon seems not very relaxing.
French Tip done very poorly, Too Expensive – I went in for a pedicure and the spa pedi starts off at $26. I also wanted french tip and that is an additional $5. The foot massage was quick and effortless and the French tip was the worst one I have ever had done. So leaving I was really upset that I paid $31 for a half hearted pedi and horribly done french tip only to feel obligated to tip the vallet. I did end up tiping the lady $2, which I shouldn't have, and the overall pedi-french tip ended up costing me $34. Now I would not have been upset if the pedi and polish were well done, but in this case, they weren't and it was a waste of money for a poor quality job.
Terrible service – my wife recieved a manicure and her finger got infected. they were terrible about accomidating her needs. becareful make sure all tools are clean.
Love this place! – I've been going to the Oasis Nail Spa for at least two years. While the atmosphere isn't as relaxing as other nail spa's that I've been to, they do an EXCELLENT job on manicures & pedicures. They are a little more expensive than other spa's but they do such a great job that it's worth it for me to spend the extra money. The girls that work there are always nice and friendly and don't always talk your ear off. Especially when sometimes you just want to sit back and relax.
Not very realxing or pampering. – I had no appointment so they fit me in for a pedicure and fill. The pedicure was terrible. Everything was offered as an add on. So, then the fill. I walked over and the lady was on her laptop. Thought she would put it away, oh no..just moved it to the side where she continued to use it while she did my nails! As if that wasn't bad enough, she took 2 phone calls while doing my fill. Never apologized or said a word to me for that matter. She sat me at the dying table, she handed me my purse and my polish. I had to go get my shoes, because I tried to ask her, but that's right..she was on her laptop. I looked at my nails and I had glue and polish all over them. The 2 girls at the desk could've cared when I complained.
Highy Qualified! – Wow, I went here a little nervous about trying a new place but I was amazed! The staff is super skilled, they are very clean, and everyone is really friendly. They only use OPI nail polish (and another high quality brand that I don't know the name of) and when I get a pedicure my nails look great and have no chips for at least a month. I would recommend this to all of my friends, and I pretty much have. They all love it too!
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