Redmond >Doctors > Central Oregon Eye Care Pc
1000 SW Indian Ave, Redmond, OR | Directions 9775644.268122 -121.179216
One of the best exams I have had in years. Dr and staff very friendly and helpful and I really felt like they listened to me about issues with past eye care
Dr. Sheldon and all his "crew" are great! I always feel that I've had a thorough exam and everyone is always so pleasant. I'm so glad that I "found" C. O. Eyecare.
Polite. Quick. Great with my 5 yr old, even when she had her eyes dialated. Will definitely be going back for the rest of my family
The doctor, assistant, optician, and front desk staff were all very welcoming, especially for so early in the morning. Additionally they were patient while figuring out my new perscription and while doing some of the tests that I struggle with having strabismus. The doctor also noted some issues with my eye that needed adressed and monitored and explained how switching lense type would help, encouraging me to stick through the adjustment period. The optician was very kind and did not push the issue when I explained I couldn't currently afford back up glasses. Overall a phenomenal staff and the best eye appointment I have had in a long time.
Please be aware when using this office. The doctors are very nice but the office management is ineffective and not worried at all about customer service. I was told my child’s eyes were fine and less than 5 weeks later told by the school he needed glasses, so I got a second opinion. Sure enough he did need glasses. Because I had already used all of our vision insurance to pay for the first visit I had to pay out of pocket for the second visit over 200.00. I called Central Oregon Eye Care and asked them to waive the 15.00 co-pays for 3 of my family members; small amounts compared to what they charged and were paid considering I had to start over with my son’s eye care. To date, after ten months of phone calls I have heard nothing back and have been sent to collections for the 15.00 co-pays which they have now assessed a 50.00+ fee to each. The only reason I write this review is their unwillingness to even return my phone calls.
The staff couldn't be any better in my estimation. The space is clean and appears organized. This is my second time at the Redmond facility. I began relationship with your company in Sisters. I have already referred to family. The patience that both Dr's provided to me help me to stay in contacts when I was ready to give up . Thank you so very much for hanging in there with me. I have been a patient for the past 3 years. Each appointment was concluded with the utmost satisfaction, both in the attention provided by an exceptional staff and the end product of contacts and glasses that fit my lifestyle at work and play. I would highly recommend to family and friends. I immediately knew I was in the capable hands of someone who knew the product, cared about helping me find just the right pair of frames and lenses to fit my age and lifestyle . He set the tone to make this experience fun and worry free.
I had a Great visit!! Everyone of the staff members were knowledgeable and fun spirited. Holly was a very knowledgeable gal, and fun to visit with!! Scott is very knowledgeable of his products and very helpful in the decision making of the best frames. He is also quite a fun character and a real joy to visit with!!
I really appreciated the thoroughness of my exam and the effort of Dr. Sheldon to hear what was bothering me about my current prescription and work to apply my new scrip to a different type of lenses. Holly was friendly and informative. I appreciated how she explained what she was doing and her willingness to look up info from my past visit. Scott was very helpful and understanding, especially when I called and asked about the products he was helping with in comparison to what Costco offers. I appreciated that he understood how my choice was affected by cost.
I'm very picky but I was wowed by Dr. Sheldon and the great communication amongst the staff. And I love, love, love Holly, very personable!
My wife and I came in together and you took us both together at the same time. Never seen that before. Wow it was great!! We purchased contact lenses and enjoyed the visit. You were were all professional and very thorough. How about a glass of cold beer during the visit.....Just kidding :) Nothing to improve on really. Our visit was fun,and informative. The staff was proffessional,nice, and very thorough. Cant beat them!!!
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