Redmond >Doctors > Central Oregon Eye Care Pc
1000 SW Indian Ave, Redmond, OR | Directions 9775644.268122 -121.179216
I just absolutely loved this optician's office! The staff and doctors were extremely knowledgable, kind, and helpful. I came in withy five young children and the staff were accommodating and patient. I felt that we (and our eyes!), were in very capable hands. Thank you!
Shana was considerate, and explained procedures to me to help me understand what was going on, Dr Oswald was excellant in giving exams and explaining to me my eye disorders. They were considerate, and thourogh in explaining exams,results and options. I made the right choice in going to Central Oregon Eyecare.
Although I didn't need to update my prescription this time, Mellisa was very accommodating. She adjusted my glasses, tightened the screws, cleaned my lenses, and even got me some new nosepads. All of this for no charge and a smile on her face. You've got a winner in Mellisa.
I saw Dr Sheldon who is absolutely fabulous!!! The contact he fitted me with is the best ever. Why I ever let 5 yrs go by without getting fitted for new contacts, I don't know.
Without a doubt, Scott is the reason I came back again this year. While everyone is wonderful, Scott goes so above and beyond for his customers. He's really nailed how to be the best salesman without us knowing he's doing it. My husband feels the same way and said he's buying sunglasses from Scott this year! Honestly the best experience ever. I wouldn't dream of going elsewhere. There's a great selection and even better staff!
My first visit with Dr. Sheldon was entirely excellent, including with all his staff in Prineville, including the receptionist Christy and Holly, as well as with Scott. i am completely happy that i found Dr. Sheldon, and look forward to his being my optometrist on a permanent basis. i don't know if my visit with Central Oregon Eyecare has been 100% successful, as my new glasses will not be ready for about 2 weeks, but as of now, i am absolutely satisfied with the services i received during my very first visit. i will definitely recommend Dr. Sheldon to anybody who i may hear is looking for an eye doctor.
Okay...Service needs Improvement. – I have had the worst experience in dealing with Central Oregon Eye Care!!! My primary complaint would be no follow-up.
I placed an order for glasses using my existing frames. I asked how long would it take and was told 8-10 business days! It took 18. Picked up glasses on Friday to discover Saturday, they were the wrong lenses. Returned them on Monday. They said they would rush the order so I could have them for vacation a week later. Vacation has come and gone and it has been nearly three weeks for a rush order. I phoned earlier this week and they said they would be here on Wednesday. It is Friday and I have heard nothing. I truly wish they would let me know the status.
Subsequent to getting my glasses...they have been very helpful in correcting problems that I am experiencing.
Lack of Billing and Insurance Knowledge – I like to do business locally as much as possible. Even after reading poor reviews on Central Oregon Eye Care's lack of billing/insurance services - I gave them a shot at our family business. I should have paid attention to the reviews because we paid big time afterwards. Completely mislead on what the insurance company would pay, what services we qualified for, etc. They never acknowledged a problem - pushed the blame on our insurance company, didn't apologize, didn't try and work with us to keep our business. They are very expensive and if you need to rely on having insurance to off-set the high prices, you better look elsewhere.
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