Salem >Pet Services > About Pets Ctr
1604 Conehurst Blvd, Salem, VA | Directions 2415337.297093 -80.026032
This place is AWFUL! My husband boarded his previous pets with this facility before & was treated very rudely & did not return for 4-5 years, this weekend we decided to give them another try...WORST MISTAKE WE'VE EVER MADE! Our dog died in their care (I do NOT think they did anything to cause his death) & they still OVERcharged us for boarding even though our dog didn't live through the entire boarding reservation! Their website also has no policy re: death during boarding AND states they contact EVS during a medical emergency which they did NOT. I was still out of town when my husband went to pick up the body or I would've NOT let him pay them a cent but he was obviously very upset & was trying to expedite his departure from their facility. They also told my husband they would have the body ready for him to take to a regular veterinary hospital for final care...they did not & my husband had to assist in putting his deceased dog in a trash bag for transportation. This was obviously very traumatic for him & beyond appalling! I pray they take better care of the remaining pets in their facility than they do of their human counterparts! ATROCIOUS!!!
I have used them for YEARS – I have used the services at The About Pets Center for years.They consistantly do an outstanding job.Whether I have my dog groomed or boarded I know I can count on them. My schnauzer always comes home tired after daycare and I bought the photo package and got great shots of my dog playing with his friends in the dog park. Keep up the good work !!
Where did these people take their pets? – About Pets Center has a nice look when you walk in and the staff are very nice. When I asked to take a tour, though I was very disappointed. My dog was shaking in a tiny little "chateau" that looked like a kennel smaller than the one she has at home with no access to the outside and the smallest bed. The exercise area consisted of tiny chain-linked fences with gravel and cement. AND you have to pay and extra $7 for the grass area, which you never know if they actually let them out there or not!
To top it off, my dog peed for 2 minutes straight as soon as she reached the grass outside and ran to her water bowl when she got home and drank for a good while. I would not recommend to any of my dog-loving friends.
Dependable Resort for Dogs! – User Rating: 5 out of 5 stars
by Loves My Cockers 03/13/2010
Upon my arrival in Vail to snow ski, the center called to inform me that my Cocker was sick. Being so far away, I could not get home quickly, but kept in touch and was relieved, that due to their excellent care, she started to improve and I got to enjoy the trip with my daughter.
Upon my return, I found both of my Cockers in terrific shape and happy. Not only had the people at About Pets Center accommadated their chateauxs to larger ones but they had charged for the original agreement of a smaller one as they felt, in that instance, that it was in the best interest of the dogs for their health.
Also noted, was due to being sick, the one dog had been bathed 4 times, though I had asked for a bath just before pick up originally. Guess what? The center only charged for one bath! Their products are superb as I noticed a special softness to their coats when I got them home.
Both the owner and the assigned caretaker for my "gurls" were compassionate and knowledgeable, which is hard to find these days. All went the extra mile to care for my dogs and it is so appreciated. So, for those of you looking for the best care of their dogs while away go to About Pets Center...they are the best!!!
Dog Paradise – If you have a dog you have got to go to this place. Really Impressive Facility. My two little dogs boarded there last week while I traveled on busniess.Great boutique with neat stuff you don't see anywhere elese for pets. Thanks for taking such great care of Muffy and Baxter.
Outstanding place for Dogs – My carin terrier Pebles loves THE ABOUT PETS CENTER.She stayed for boarding for 3 weeks and came home smelling great and beautifilly groomed.I saw a viedo of her running and playing in their doggie park. She was having sooo much fun playing ball and running over the bridges with the other dogs.Thak you so much taking care of my beloved angel. I feel so fortunate to have a facility of this caliber to take care of my baby.Outstanding place for dogs.
Its like heaven! – About Pets Center is the best thing that has happened for my pets!! They love it there. Top quality accomodations, a massive park for them to play in and outstanding service. About Pets Center provides me with peace of mind while I'm away on my many business trips. THANK YOU!!
THE BEST!! THANK YOU! – MY SHIH-TZU LOVES THE PARK AND THE POOL!!!! I love the care. About Pets Center is the best of the Roanoke Valley!!
The Best on the East Coast! – My Doberman boarded for the first time this weekend. He came home fresh and clean with an outstanding report card. These people really care about our animals. I'm so glad I saw the commercial. I would pay anything to board my pet at About Pets Center. I'm actually going to use them again next week when I have my dinner party!! THANK YOU GUYS!
INFECTION! – I boarded my 8 mos Goldendoodle to About Pets Center while on vacation to the bahamas and was not impressed at all. It is very expensive for very low quality. After my trip I went to pick my dog Baxter up and was told there were no problems, however when I took him home I noticed that he was limping and licking his back and front paw. I then called and the workers there said they never noticed him limping (it was very obvious). So I took him to the vet, and my vet said all four of his paws were infected, most likely from having damp living conditions. About Pet Center refused all responsibility, so if you want to spend 250 dollars to board your dog for a week and get home and spend 100 dollars on a Vet bill, board your dog here but I would recommend your current vet.
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