Sears

(630) 820-6000 | View Website

2 Fox Valley Mall, Aurora, IL | Directions   60504

41.758861 -88.207549

Open Hours

M-Sa 10am-9pm, Su 11am-9pm

 
Department Stores, Household Appliances, Consumer Electronics  more

More Categories: Appliance Repair, Hardware

Payment Methods: American Express, Discover, MasterCard, Visa

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Sears

From The Owners of Sears

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Reviews for Sears

Doesn't Recommend
1.0
over a year ago

PRICE GOUGING A**HOLES – I was getting nice tires at Sears and they charged me the expected price between 500-600$ total, but they also tacked on 197$ for labor! They refused to refund any portion due to tire disposal and other fees. I paid it. It ended up being 49.25 per tire and I will never go to Sears ever again. I would give them a .25 star if I could.

Doesn't Recommend
1.0
over a year ago

Horrible Customer Service in Electronics – Worst Customer Service...‎ - ‎ - 2009-11-17

I had the worst experience in the television department at sears in Aurora, IL

Below are a few things they did wrong

--First it took me 35min to find help with a TV

--The Salesman, Roy, was a jerk

--When the Salesman sold me my TV, I went to the pick up area and they told me they did not have the TV. I then walked all the way back to the TV department, where I waited another 15min to talk to Roy, who once again was very rude. I than returned the everything on my receipt; 50 Panasonic Plasma, 3 Year Warranty, HDMI Cable, and the Stand

--The next day I said I would try again, because I had a sears credit card. But like the first I had a horrible experience. This time I talked to a guy named Pat. Pat was a really nice guy, but everything Pat said contradicted what Roy said. Therefore at this point I did not trust anybody. So I just went with my gut and bought the 42in Panasonic Plasma, which like the first was "in stock" but when I went to pick it up was not in stock. So while at pickup I asked for a manager, I got the LP manager named Bob. Before I even started explaining my issue to Bob, he had this cocky headstrong attitude toward me. While I was explaining what happened Bob cut me off and pretty much said well your SOL, He was very rude and treated me like a child. I than returned everything and went to a competitor.

--I have an MBA from UW-Madison, I have worked retail management in the past and I'm currently the VP of National Distribution of a major retailer, I was appalled how Sears treated me, a loyal customer. I will never be shopping at that sears store ever again.

--In the end Sears lost a $3500 sale, which included TV, cables, warranty, and possibly installation.

--Once again I received horrific customer service at the Sears in Aurora, IL, In electronics from Roy and Pat, and from the LP manager Bob

Doesn't Recommend
1.0
over a year ago

Very disappointed about the way Sears Auto service does its business with their customers – I have a Mazda tribute that needs an oil change. Before I was going to the store I called up Sears Auto Service for a quote of the standard oil change for my car. I was told by a guy named Deen that it is a little bit over $30. However, when I went up there and pulled my car into their garage, I was told by their supervisor Rick that price has to be $41, since I have at least to use the so called blend synthetic oil. I felt very disappointed about the way Sears Auto service does its business with their customers and walked away. I swear that I will never ever going to send my car to their auto shop for service again.

Recommends
over a year ago

Value-minded shoppers flock to this all-American department store for everything from sheets to new tires. – In Short
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.

 

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