3145 Military Rd, Niagara Falls, NY | Directions 1430443.11521 -78.99245
M-F 8:30am-5:30pm, Sa 10am-4pm, Su Closed
Great Products and Service!!! – Quality products and great customer service! We only use the highest quality materials in our industry, and provide services in a professional manner. Thank you to all of our loyal customers. Please call us today for any general inquiries.
Terrible Customer Service! – There motto is "The Shadiest Business in Town". It held true with my experience.
I took my canvas awning to Rich's Custom Canvas to be repaired in the fall of 2009. There was a seem that needed to be repaired. On 4/6/10 I received a bill from a company called Russ's Refurbishing in Depew, NY for cleaning and waterproofing. These are services that I did not request. I contact Custom Canvas several time and was directed to a person named Alan. Alan kept saying that he would be talking to Russ the next day or in two days. This continued for 2 weeks. I finally contacted Russ and asked if he had been contact by Alan in regards to my awning and he said that he had not. I spoke to Alan on 4/23/10 and said that I just spoke to Russ and Russ said that he had not been contacted by Alan. I then said to Alan that I wanted to know what was going on and he said that it is my problem and I would have to work something out with Russ. I told Alan that I did not feel that I was responsible for paying Russ for services that I did not want or request. Alan's response was "You are a f---ing a--hole and a f---ing liar. You will be lucky to see your f---ing awning again." He then said, "You can go f--k yourself, I am done talking to you.", and hung up the phone.
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