The best car buying experience I could ever wish for!! Tina is a loyal, friendly,honest, and outgoing sales person who doesn't pressure you into buying a vehicle you can't afford, don't want or need. She is very quick to respond to emails or voice-mails which is greatly appreciated. Everytime I have went into Fowlerville Ford, the entire staff has been so friendly and helpful. I will never shop for another vehicle elsewhere!
Quite possibly the greatest dealership experiance I have ever had. I talked to Tony (manager) first who set me up with Tina (sales associate.) She was extremely helpful and easy to work with. I didn't have to do any arguing over the price. Very straight foward. They were able to locate the exact car I wanted and got it within a day. The lady who signed my paperwork was very nice as well. She explained everything about the loan and even helped me find a cheaper insurance company. All in all, it was awesome.
Dishonesty at all costs at Fowlerville Ford!.
My experience with Fowlerville Ford started off great and ended up being a total NIGHTMARE!
Through a mutual friend, I was put in touch with the owner of Fowlerville Ford. He had me work with a sales associate and I didn't end up speaking with the owner again for two months. In those two months, I ordered a Ford Explorer to lease. The car was supposed to arrive within a couple of weeks and they offered me a loaner car to drive in the meantime, with no strings attached.
The Explorer didn't end up arriving for two months! In those two months, Fowlerville never called with updates on arrival dates, I had to keep calling them. In the meantime, the dealership plates on the loaner vehicle expired and I tried to call Fowlerville numerous times to get them replaced without any success. I was even pulled over for having expired plates, so I was nervous about driving the loaner car after that.
When the Explorer did arrive, the price was $46 per month more than we had agreed upon! I couldn't justify this increase in cost for a leased vehicle and decided against leasing it. I tried to contact my sales associate for one full week via numerous texts and phone messages to get my first months payment and fees refunded and to try and negotiate a payment for the loaner car since I had driven it for two months. But, she didn't return a single call or text message. Finally, I called the owner of Fowlerville and he became irrate on the phone with me and refused to negotiate payment for the loaner. I emailed him after the phone call, again requesting refund of my payment and offering payment for the loaner vehicle and received no response to the email. I ended up having my credit card reverse the charges for the Explorer.
After a month, I received a summons to appear in small claims court: Fowlerville was suing me for $1000! In court the owner of the dealership told numerous lies, stating that he spoke to me throughout the entire two months and stating that I had requested extra options on the Explorer which caused the increase in price and that I agreed to the increase. All of this was a lie: I didn't ever even talk to the guy and I never said any of this to his sales associate. I had phone records proving that I never spoke to the owner but the judge refused to look at my evidence, including my email to the owner, or hear my entire side of the story, and even ignored the mileage log stating that I drove the loaner car less than the 3000 miles that the owner claimed I put on the car! The owner proceeded to call me names and yell at me in court, I was so embarassed! Fowlerville Ford will do anything...EVEN LIE UNDER OATH to get what they want...DO NOT TRUST THEM!
DO NOT TRUST THESE GUYS!.
DO NOT TRUST THESE GUYS!
I got a bad vibe from these guys so I stayed away. A friend of mine had a much worse experience. She ordered a car with them and after many delays and excuses it finally came in - then they jacked up the price 10%. She didn't want the car at the new cost and they actually took her to court over this even though she hadn't signed a contract.
There are many reputable Ford dealers in the area, go to any of them except these guys.
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