2620 Robindale Rd, Henderson, NV | Directions 8907436.049844 -115.102238
Neighborhoods: Green Valley North
We always appreciate all feedback including the negative. We are constantly moving forward and improving. Last year, The Cottages was purchased and became Pacifica Senior Living Green Valley. Staff development and encouragement is something Pacifica strives toward. The community has always been clean and completely sanitary. As far as meds, meds are always distributed per the residents doctors orders. We again, appreciate all feedback so we can be aware and if there is a problem correct it immediately. I stand behind Pacifica Green Valley.
My mother recently passed away. Her last year was spent living here and her care was excellent. The staff was warm and caring. My mom had Alzheimer's and they treated here with dignity and compassion. The OAK cottage where she lived was almost like a family home. The staff is remarkable and I am so glad we found this place for my mom.
My father lived at the Cottages from January 2012 to May 2012 when he passed away. He declined quickly from cancer. I have nothing but positive things to say about the Cottages. My father was unable to live home alone, so we moved him into the assisted living portion. I would visit every day, and I never saw anything untowards. He was always clean, shaved, happy and well fed, his room and the cottage areas were clean, smelling nice. The staff worked with all my needs and requests. After a few months he needed more care, so he was moved within the Cottages to the transitional memory care (he had dementia like symptoms from brain cancer). So helpful not to have to move him to a whole other facility! Eventually he went on hospice care and passed away. I wish we had moved him in sooner, so he wouldn't have been home alone watching TV so much. I highly recommend this facility and their staff.
Not so clean – I went there for a tour.The place seems to be nice but when I asked about Housekeeping sevice. They said - NOT AT THIS MOMENT.
You gotta be kidding!!
Hey Margaretq – I wonder what high standards are you talking about? Maybe when you are there only but what about when you turn your back, do you really know what's going on? How many employees have been fired already? To fire one employee after another in short periods reflect so much what kind of management the facility has. Management is so poor that they cannot provide the residents better quality toiletries, better foods and better entertainment. I agree with Timetotalk, I would advise people to pull out their relatives there. You just don't know how unsanitary some staff are esp. in the memory cottages.
Excellent place – My mom has been at the Cottages for over three years. We even had friends send their dad there. The Cottages has really high standards and we've all been very pleased. The previous review sounds more like a disgruntled employee.
Not a good place to go – Not only is the staff rude to the ppl that live there, the staff is treated like crap from management when they do care. They will not listen to the res. needs and often don't give them there meds. wish I could tell everyone to pull there loved ones out and find a new home for them all the place needs to be shut down for serving them cold food to putting one person in charge of to many ppl.
Unsanitary habits of workers – i am a friend of one of the residents of the cottages. I come to see often my friend, some caregivers are nice some have dirty work habits. I've learned they use face towels to clean patients rear ends then wash later so they can use them to wash their faces..yuck!!! no wonder the people get sick there all the time!!!
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