Bellevue >General Merchandise Stores > Brides By Demetrios
15350 SE 37th St, Bellevue, WA | Directions 9800647.577967 -122.136561
Neighborhoods: Sammamish/ East Lake Hills
WOW! What a great experience!!! – I wouldn't change a THING about my wedding dress experience at Brides by Demetrios!! Everything from my first shopping appointment to my final fitting has been perfect. The sales staff was not pushy at all. They even stayed back and let my mom help me try on the dresses so it was much more personal. I have had 4 follow-up appointments since and each one was memorable, with plenty of space to brings family & friends and also plenty of time to take pictures. The alterations staff (Jenny, in particular) was fabulous!! She knows all the tips & tricks to tailor your dress so it is flawless. She added beadwork to my dress by hand and it left me speechless when I saw it!! What a wonderful boutique!
HORRIBLE CUSTOMER SERVICE, EXTORTIONIST POLICIES – If I could give this salon 0 STARS I would! DO NOT BUY YOUR DRESS HERE!!!!!
Last year I went into Brides by Demetrios to look for a wedding dress. The salesgirl I worked with was pushy and kept trying to hard sell me into gowns that were WAY OVER my budget and were just the tackiest things I had ever seen. Eventually, I did find a gown I was fond of so I put a $300 deposit on it. However, my wedding ended up changing in major ways and because of that the dress was no longer appropriate.
I called the salon to ask them if I could use my deposit toward different merchandise that I needed - like a veil or other accessories. I was told I needed to talk with the store manager (GEORGIA) however she was never available to talk when I called. I finally got her on the phone after trying to reach her for weeks (she NEVER returned any of my messages). She told me that Demetrios has a policy of not allowing you to use your deposit towards ANYTHING besides a wedding dress. Then after speaking with her longer she said that maybe I could use it towards bridesmaid dresses. Unfortunately, my bridesmaids live very, very far away and would not be able to take advantage of a store in Washington for fittings or to see the gowns in person.
I simply can't believe that any retailer (whether wedding related or not) would just TAKE YOUR MONEY and not let you use it towards any other merchandise in the store. The manager (whose name is GEORGIA) kept telling me the contract did not allow for refunds. Now if I could understand her not wanting to REFUND my money but telling me that my choices were to buy a second wedding gown I didn't need or give up my entire deposit is insane. I wasn't asking her for a refund but just the ability to use the money towards merchandise I actually needed. Then she acted offended that I said Demetrios had taken my money from me for nothing... as if I was lying. I'm sorry lady - when you take money and don't give goods of equal value in return you are actually stealing money from people.
Having worked for many years in customer service in the past I know that there is nothing worse than having business practices that harm your customers. Word of mouth can be a very damaging thing for a business. Clearly Demetrios doesn't care about their reputation. If they did they wouldn't have a 1.5 rating on yelp.
I think at the core of it - I would understand if the dress had actually been ordered and they had made an investment that they would loose money on if they let me apply the deposit to something else. However, no dress was EVER ordered. They simply pocketed the $300 I gave them and then tried to extort me with their corrupt policy. Disgusting.
Demetrios not so great! – I have been to 4 other bridal shops on the Eastside. I decided to make an apt at Demetrios because I noticed a few dresses I liked online where from there. I thought it was going to be like a Davids Bridal. Davids Bridal has a reputation for being like a target vs a nordstrom in the fashion world. The atmosphere at Demetrios is really nice, like a showroom, with stages and sofas and really nice dresses. The salewoman are all dressed in black.
Please note there are no cameras allowed, so you may not take pics and go home to look at them. They said people will replicate the dresses by having them made elsewhere, so NO PICS! That started to set the tone. I like to research my dress, try it on, take pics, go home and look at it with my friends, see how it photographs, and compare to all the other dresses Ive tried on...so I found a dress, gorgeous! It feels like it's 'the one." BUT, It is out of my price range by a few hundred dollars. The saleswoman comes back holding a piece of paper like Im making a deal at a car dealership. She says she can give me 20 % off if I pay right now or 15% off if I pay 1/2 now. I have literally been in the store for 55 min, and she is telling me I must decide now. My apt. was at 5pm and it was 5:55pm. Closing time is 6pm. She looks at here flyer and says to me "only TODAY!" Other co-workers chime in and tell me I'm cutting it close anyways and if I don't decide soon, Ill have to pay a $300 rush fee. She then asks if me hesitating is worth $300. She tells me she can tell that this is the one! I turned away and said sorry I need to think about it. Yeah, I need to think about if I want to spend days in alterations dealing with these people more then once! Apparently, it takes 10 months to order your custom made dress from Demetrios??!! BTW, after they make my dress, it goes into alterations for a few more hundred dollars, and maybe another one after that? So this reputable bridal shop cannot get it right the first time?? I don't know, the more I go to these wedding website boards, it seems that its not us being Bridezillas, its the vendors scamming, especially the bridal shops! David's Bridal was actually pleasant and sweet compared to the saleswoman peddling dresses like there selling a used car. I will go elsewhere, maybe back to Olga at La Belle Rev in Bellevue. She is a gem!
Great dresses, Horrible Service – The dress selection at Demetrios is amazing but their service was awful. I had already purchased my wedding dress elsewhere and had a great experience so I know how well this experience can go. I went to Demetrios based on recommendations about their great selection of bridesmaid dresses. The woman helping us was rude and worthless. Luckily I had enough friends their to help each other get dressed and pick out options, while she sat around doing nothing.
I had decided to cover all 6 dress deposits myself to simplify payment at the end, to help get the order moving, and too make sure everything looked alright before paying in full since the length, color, and straps couldn't be viewed in person or even online. They went ahead and asked all my girls to pay their remaining balance when they went in to get fitted. All they cared about was getting their money despite the agreement we had made and they put all my bridesmaids in a very uncomfortable position. Their behavior from start to finish was completely unprofessional.
Great dresses and service!! – I absolutely loved the dresses there! There were so many different styles to choose from and there were such nice employees! THey were very attentive and sweet! There was also a HUGE selection of bridesmaids too. I was pretty surprised at everything they had.
I had worked in the bridal industry before so I definitely feel for these girls. I know that they get alot of things directed towards them that is completely unnecessary and rude. I would NEVER work in bridal ever again knowing how most woman act towards another person. Have I seen my fair share of bridezillas! They just dont understand the standard things in bridal and then take it out on that person, like dress sizes are a ceratin size so most people are able to try them on. It is not logical for any company to have every dress in every color in every size. That is why they pick a middle size! Once again, knowing what I know about alot of brides I think these girls did an amazing job accomodating me and my family. Since I have worked in bridal I look for the same service i would expect and they did great. Couldnt ask for a better combination of the perfect dress and good service. This has made my experience more pleasant and I definitely recommend this place!!!
Wonderful Experience! – I had the best experience at Brides by Demetrios! The staff was so helpful and they had the most beautiful selection of gowns! I even got to see the discontinued gowns and ended up getting one. It was at an unbelievable price and the most beautiful dress I have ever seen.
I don't know what I would have done without the help and expertise I got from my consultant Melissa. Not to mention Georgia the manager and the rest of the wonder staff! I refer everyone to them now. I have been in there for others getting married and they never pressure you to buy. They just offer their help and try to make your visit the best experience possible. My sister-in-law to be was just there and purchased her gown and my good friend is about to as well!
Thank you to everyone at Brides by Demetrios for making my wedding to be so special. I really am going to feel like a princess thanks to you!
Diamond in the rough – Check it out for your self!! AMAZING DRESSES!!!
I just got done with my wedding and found all my wedding items at Demetrios. I didn't read any reviews before I went and was surprised to read all these bad reviews. I had a great experience with the staff there.
I found my gown at an amazing price!!! I was so excited to get a designer gown. Demtrios has some dresses that are discountiued (can't order any more) on sale for awsome price.
When I entered I was greeted and asked to sign a reg. form so that they could keep record of my favorites. Then I was given a tour of the dresses my consultant was so helpful and really knew what I wanted. After trying on a few, she brought me one that I wouldn't have thought to try on. Of course.... I ended up loving it the most. It fit really well to it happened to be discountiued and I was able to get a discount to buy that sample dress, I was ecsatic because I was on a budget. After I got my dress figured out :) She showed me over to the bridesmaids. I was ovewhelmed by the amount of dresses that were there. But she stuck by my side and went through all 8 companies to figure what color and style I was looking for my maids. I found thier dresses and in the color i had planned to.
Which was amazing because I'd been all over and spent hours online trying to find this color. I was so excited to get all my wedding attire done and what I wanted. Demetrois really made it not stressful for me.
I'd recommed this place to all my friends!!! In fact 3 of my friends got thier dresses here since my wedding and had a great experince TOO!
Worst Experience of my life – This place made my wedding dress shopping horrible. The lady had me almost in tears! We first walk in and give them our budget and she put up her snot nose and told us she will see what she can do. Later on we went into the dressing room and she told me "these are my dresses I know what I'm doing" which was annoying to hear. Also trying on dresses they never had the correct lace to tie up the back and she didnt lace it all the way because she didnt want to waste 20 mins! She also kept telling me she knew me and was pushing a dress on me so hard that she almost had me in tears. I could go on from here. I should have listened to my friends and took their advice to not go there. I do not know anyone who had a good experience there. I plan on writing a complaint on this woman because how dare she almost have me in tears because she was pushing a dress on my so hard.
The rudest customer experience of my life – I walk in and almost no one is there (which should have told me something) but the front desk tells me to wait while they finish something. After several minutes, I ask if I can just go look at bridesmaid dresses which they reluctantly allow me to do. I find a few dresses and try them on by myself after the attendant abandons me for a larger party which came in. I pick a few that I like and ask if I can have the style numbers so I can discuss them with the bride. They tell me "no". Then a manager walks out and tells me that they don't give out numbers and I have to buy a dress on the spot or they won't measure me either. I say politely that I'm not ready to buy a dress yet and they literally escort me back to the lobby to leave. I've never experienced anything like it. Moms Maids and More was 1000x more helpful. Stay away from Brides by Demetrios ladies. Rude, Rude, Rude.
The best customer service ever!!!! – Hi people!
I'm here to tell you about my experience with Brides by Demetrios.
Well as you can see there are low reviews and high reviews so mine is another addition to the HIGH!!! I am extremely pleased with their customer serivce!! I have never been treated as great as I have with them!! My consultant is Jenn, she is awesome!! She listens to what you like, gives her opinion on things and makes the experience unforgettable!! I went to Brides by Demetrios with my parents, sister, and uncle! the whole fam!! :o) Well they never became overwhelmed by having us all there! i tried on like 10-15 gowns and Jenn was so patient with me the whole time!! The manager, Victoria, is the best! She was interacting with me and my family! We went on a Sunday and they closed at 5pm well we were there from 3:00-5:30 and they never even mentioned the time to us, we had no clue the store was already closed!! That is how great their service is!! I just ordered my wedding gown from them and now I just have to wait for it to get here!! I will post more and let you know how it all turns out after I get my gown!! We really are very thankful with Brides by Demetrios for making this time a wonderful experience!! Go there and make an appointment with Jenn!! She's awesome!!
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