Brier Creek Cleaners

(919) 405-3978

8211 Brier Creek Pkwy, Raleigh, NC | Directions   27617

35.910681 -78.783616

 
Dry Cleaners, Dry Cleaning & Laundry Services, MasterCard  more

More Payment Methods: Visa

Neighborhoods: Umstead

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Reviews for Brier Creek Cleaners

Doesn't Recommend
3 months ago

This has to be the worst place to give your clothes for dry cleaning, cause the clothes seemed to be washed. They messed my up outfit and I took it back to get it fixed and I never saw my outfit after that. After years of asking for my clothes back I finally found someone to take care of this for me!! I may never see my outfit again but the owner will pay dearly from what I've been told!!

Recommends
5.0
over a year ago

I read the first two reviews and felt compelled to write. My husband and I have been coming to this cleaners for years and love it. They have always done a great job and others I know who go there also think it is wonderful. I have never seen a Spanish-speaking worker there as mentioned by the reviewer below (Smurf), nor is the owner's name Tariq, so they must have the wrong dry cleaners.

Doesn't Recommend
1.0
over a year ago

Horrible, horrible, horrible – If you care about your clothes, find another cleaner. You get what you pay for.....and in the case of Best Price, what you get is a highly unethical owner, an unprofessional staff and destroyed clothes. Spend a few pennies more and support a business with an owner with integrity and staff who are not abusive. Read the reviews on other sites (e.g. Citysearch) i am not alone in my disgust.

Doesn't Recommend
1.0
over a year ago

Go for the abuse and insults - experience it firsthand – Most people will only care if their clothes are returned cleanly and not damaged for a reasonable price. I cannot complain on that front. However, the three employees there all are incredibly obnoxious, insulting, and abusive and go much further than just plain rude. I have had conversations about them in the store and customers will actually avoid the two women if they can. I have spoken to Tariq, the owner and written him a letter quite a while ago. He's well aware of the problem and even told me he was going to fire them but of course, did not. But, since they are very cheap labor, probably off the books, maybe even illegal, why would he change? It just doesn't justify the hassle. They have actually said really nasty things about me in Spanish, reasonably not assuming I would understand and about some of the African-American and heavier customers but that is their entertainment in an otherwise boring job. They are well aware that other than shooting a customer, their jobs are very secure no matter what they do or say.

Recommends
5.0
over a year ago

Why go anywhere else? – I've been going to this cleaner for years. My friends and I have tried different cleaners and this is by far the best. My house burned down a few years ago and all of my clothes had smoke damange. I took everything to this cleaners and they were able to make everything like new. The owners are great, although they are usually not the ones working there. Very friendly and NC State fans like me :)

Recommends
5.0
over a year ago

BEST CLEANERS IN THE AREA – I have no idea why people are saying the customer service isn't good. They always seem to meet my needs and have even made accomodations that other cleaners could not. I just moved to the area from NYC and after going to several cleaners (and not being happy with the quality of work and service), my co-workers suggested Brier Creek Cleaners. The customer service was great. They always remember me when I go there and sometimes, have my clothes waiting for me if they see me pull up to the store. Also, I am very clumsy and have lunch on my dresses/blouses and the stains come right out. I even took my sister's wedding gown there with beading and delicate lace- they did a fabulous job. I would not trust any other cleaners in the area. Parking is a little tough because they are located next to a bagel shop and a coffee shop but it is worth it. I recommend it to all of my neighbors and friends!!

Doesn't Recommend
1.0
over a year ago

DO NOT SEND CLOTHES TO THIS CLEANER! – I sent a very expensive dress to Brier Creek Cleaners which had extensive bead work. They had assured my fiance that the dress would be fine, however, when I picked up the dress, approximately 200 beads were missing and there were multiple stains all over the dress. They refused to pay for any repairs, claiming it was a problem with the dress; and walked away from me after I explained I intended to contact the a consumer agency to report a complaint. I obviously was incredibly displeased with their level of customer service; however; I am even more upset about the condition of the dress. Do not send your clothes to this cleaner!

Recommends
5.0
over a year ago

best dry cleaners i've ever been to! – This dry cleaners is the best I've been to! I've tried out many other dry cleaners but this one stood out to me. I've been coming here for about 5 years and they've never failed my expectations and I always left satisfied. Before I heard of this dry cleaners from a friend, I went to two other dry cleaners near my job. I spilled wine on my khaki pants and both dry cleaners failed to get out the stain, for whatever reason. So I complained to my friend and she recommended Brier Creek Cleaners. I was thrilled that they got the stain out! They've been doing a great job ever since!

Doesn't Recommend
1.0
over a year ago

Worst cleaners & worst customer service ever! – Do not take your clothes to this dry cleaner. I took a jacket there to get it cleaned and it did not look like they cleaned it at all. It looked exactly the same. They did not offer a discount or gave me my money back. WORST JOB ever. They do not know what they are doing, do not waste your $$$$.

Doesn't Recommend
1.0
over a year ago

Poor service dry cleaner ! – I just moved to the area & decided to try the Brier Creek Cleaners. They have a big sign behind the cash register which describes their focus on customer satisfaction. It is even claims that they will gladly redo an item if you are not satisfied. Well, I can say that this is completely NOT true. I asked them to a redo a stain on a pair of pants & they refused. They became very angry about it and seemed quite insulted. When I pointed out that it was actually more trouble for me as I would have to come back again for these pants, they then said I was lying about the stain & that it was not there. A very strange experience and I would definitely not use them again. Note that there are other dry cleaners in the same shopping center that are a lot nicer.

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