Duluth >Residential Construction > Service Experts Heating&air Conditioning
2500 Meadowbrook Pkwy. Suite F, Duluth, GA | Directions 3009633.974325 -84.099640
24 Hour Emergency Service
Service Experts - NO – If I could put NEGATIVE 5 I would.....long story short they came out for my spring A/C cleaning - my A/C was working FINE - they leave and an hr later no cold air was coming out - they came back and said my coil was leaking and we needed a new A/C system. So I said okay.........I paid $5k for a new A/C system which they installed wrong and b/c of that my hallway ceiling collapsed - there were also leaks in the line set and coolant was leaking - SO NO event though my warranty is w/Service Experts - I'll pay someone else - HORRIBLE HORRIBLE SERVICE DO NOT USE!!!
Bad Service Or Worse? – Poor Training or Much Worse?
Posted by WPapanek on 08/30/2011
AC not working, service guy said it was either the Capacitor (relatively cheap) or the entire outside unit would have to be replaced for $2000 to $3000. Capacitor did not fix it so he called in another guy who turned out to be the Sales guy. Sales guy said unit was about 10 years old so we may as well replace the entire system for $6000 to $8000.
I thought it was not that old and still under warranty so my wife showed him a receipt left by the previous home owner that showed the unit was only 7 years old. Sales guy told her that receipt was for something else and proceeded to sell us an $8000 unit.
I got home from work and verified that it was the receipt and that it was under warranty (all it does is take a call to the manufacturer with the serial number that was on the receipt as well as the back of the unit). Then they tried to tell me the warranty would be only for the person who bought the unit but that is not correct either.
I called in another company to do the warranty repair but within 5 minutes they had diagnosed it as a bad fan motor that cost $275 to repair. Just looking into the top of the unit you could see the grease leaking out of the fan motor, they didn't even have to take anything apart.
Not sure: 1) why they missed that easy diagnosis 2) why they said the receipt was not for the unit 3) why they didn't know to call the manufacturer with the serial number from the back of the unit to find out if it was under warranty (you don't even need a receipt and Amana is not an uncommon brand) 4) not sure why they said the warranty would only apply to the original purchaser. I called in to find out some answers and someone was supposed to call me back but its been over a week and still nothing.
No servicew, not experts – I have used Peachtree Service Experts for years and I am not sure why - their company name contains two inaccurate words. They installed a new system in my home about three years ago. A year later they came out to do a service call and realized my system had not been set-up correctly - this does not imply there is an expert involved.
The final straw has been the total lack of service. I have had three appointments set up in the past two weeks. Each time I call to check on the status of my appointment, they tell me I called and cancelled the appointment. I have not called to cancel any of the appointements. I am supposedly a preferred customer who pays a premium for this treatment.
What a joke.
RIP-OFF BIG TIME – This company tried to charge me $471 for a part that cost them less than $50. I call this unethical and down right criminal. The tech was nice enough to show me the company's price book. RIP OFF COMPANY.....WATCH YOUR BACK WITH THESE FOLKS.
Hank, unexpected expenses are frustrating; we understand. However, Service Experts Heating & Air Conditioning believes that our prices are competitive, especially when dependable, high-quality workmanship is taken into account. Similar to auto repair, parts are a portion of the expense. Having a well-trained, NATE-certified technician implementing the repair has a cost involved. We invite you to compare us to other service reputable HVAC professionals. We hope this explains our intentions and could perhaps earn your business in the future. Regardless, thank you for your comment.
I have been a customer for 30 years and have always had a very good experience with your service. Your technicians are very professional, arrive on time and know what they are doing! I have been pleased to recommend Peachtree Service Experts. Omid has been here several times and is extremely conscienteous and knowledgeable.
Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work Service Experts Heating & Air Conditioning did for you. Please let us know if there is anything else we can do for you.
This was an emergency service call.... – This was an emergency service call -- after hours on a Sunday night at my in-law's residence... bitter cold and heat out.The technician (Sean Lee -- Number 050-10128) juggled his workload and convinced another customer to "wait" until after he was able to restore service at the hoime of my 87 year old invalided mother-in-law. He arrived at about 11:30 PM instead of the foprecasted 3-4:00 AM the following morning. Diagnosis of he problem (burned out circuit board) was covered by extended warranty and, fortunately, the technician had a replacement board on his truck.
Thank you for your kind review. We appreciate your business.
Thanks for the review and great rating! We appreciate your business.
on time and fixed quick – It was on time and problem was fixed quickly.
Thanks for leaving a review and your outstanding rating. We sincerely appreciate your business.
Great service all around – The service was great all around. The only thing that was somewhat dissatisfying was the crew was late to install about one hour.
We service over 12,000 homes per day, and believe us, every single customer is important. There will certainly be times in any company that our high standards for customer service are not exhibited by every member of our team. When that happens, we want to hear from you directly by writing CustomerCare@ServiceExperts.com. You are important to us and we want to make this right!
Once again, Peachtree Service Experts stand above all others. I called yesterday morning @ 8:30 AM with a problem with my downstairs A/C. By 3:30 PM that same day, a technician diagnosed and fixed my problem. He explained what had occurred and was extremely polite and courteous. He is a true credit to your fine organization. Keep up the Great Work!
Thanks for the great review and rating! We appreciate your business.
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