Duluth >Residential Construction > Service Experts Heating&air Conditioning
2500 Meadowbrook Pkwy. Suite F, Duluth, GA | Directions 3009633.974325 -84.099640
24 Hour Emergency Service
Big thanks to Eric M. - my Comfort Advisor and a VERY BIG THANKS to my installer, Salil C who did an excellent install of my new Trane xV80 last Tuesday. They were very courteous and knowledgeable. I needed to have a little tape re-taped on a pipe by the tvx coil today but they did an excellent job and my family and I want them to be recognized for a job well done. I will be telling all two thousand homeowners in Water's Edge about them. Please let them know how much we appreciate the good job they did. Well done and thanks again.
We appreciate your kind words Big Texas and thank you for your business.
I am a Realtor with Keller Williams. I realized at 11:00 AM on the day of closing on a house, that the seller had not had the HVAC service per the contract. I called your company and expected to be told that a service call would be 3 to 4 weeks out (because of the extreme heat we were having.) To my surprise, I was told that someone would be there in a couple of hours. One of your technicians arrived promptly at 3:00PM the same day and serviced the HVAC in time to make our closing. He was very pleasant, professional and perfect! Thanks for the great job! I will pass your name along to others.
Thanks jujubeat4! We appreciate your confidence and continued business.
No professionals here! – I called because my A/C was not working. They said someone will come out that very evening, "because we serve our customers 24/7." So I waited around in the heat. They didn't come, but called at 9:30 and said they weren't coming- great. They said they could come the next afternoon at 2:00 and would call and give me 30 warning, so I could meet them. Changed appts, etc. to be there. They called less than an hour before and said they overbooked and would not be able to come today, but maybe Thursday (two days later). It is 93 degrees out and my dog and family are melting. They talk about being professionals... don't believe it.
We service over 12,000 homes per day, and believe us, every single customer is important. There will certainly be times in any company that our high standards for customer service are not exhibited by every member of our team. When that happens, we want to hear from you directly by writing CustomerCare@ServiceExperts.com. You are important to us and we want to make this right!
Bad Service Provider – They are one ot the worst service providers out there. They don't show up when they're suppose to and don't provide you with good customer service. I would not recommend them to anyone.
To anyone reading this review, Service Experts Heating & Air Conditioning has an A+ rating with the BBB (visit BBB.org to confirm) and service over 12,000 homes each day. We work very hard to be prompt and provide the best quality workmanship and product.
price gougers – Peachtree Service Experts tried to sell the ?Maintenance Service Plan? more than anything. I was not interested in this plan, I just wanted my air conditioning fixed. They tried to corner me into paying $350 for a start capacitor. I later found the same part at a local retailer for $38. They were asking $159 for the run capacitor which I found for $18.99. When I told the guy that these prices seemed high and I wanted to look into them, he told me unless I paid $280 for the Maintenance Service Plan, he would charge me to come back out.
I ordered the ?tune up?. None of my intakes had filters on them and the guy only replaced one filter in the air handler. My air conditioner would turn on before he got there and once he left it did not work at all. I paid him $138 for the visit. I suppose this was for the filter. If he had fixed the problems it would have totaled around $900.
I had another company come out (JB COOL) and they fixed everything for $220. Now I my A/C is right.
I called Peachtree Service Experts and spoke with Randy Wendall about the 100% Satisfaction Guarantee they advertise on the radio (I am obviously unsatisfied) and he told me that he did not think these prices were unfair. If you ask me this is price gouging. They did not give me any of my money back and would not honor their so called 100% satisfaction guarantee.
A lot has changed since this review was posted. Today, we service over 12,000 homes per day, and believe us, every single customer is important. There will certainly be times in any company that a customer may feel that our high standards for customer service were not exhibited by every member of our team. When that happens, we want to hear from you directly by writing CustomerCare@ServiceExperts.com. Our customer's satisfaction is important to us!
Unbelievably Poor Customer Service – This is the first time I've ever felt compelled to rate a business, but I had such a terrible experience with Peachtree Service Experts, I thought it best to share. I called Peachtree Service Experts during a stretch of 90 degree weather in June when my air conditioning stopped working all together. I called Peachtree Service Experts after scheduling appointments with their competitors for 2 and 4 days out hoping they could help me sooner. I was able to make an appointment for the next day. I got a message 6 hours later that my appointment had been cancelled because I wasn't a "priority customer". When I called to try to understand the issue, I only met with rude and unhelpful customer service representatives. I asked to speak with a manager and after waiting on hold for 15 minutes was promptly hung up on. I will never be a customer of Peachtree Service Experts and hope you don't become one either. Peachtree Service Experts doesn't honor their commitments unless they consider you a "priority customer".
To those reading this review, please know that we service over 12,000 homes per day, and believe us, every single customer is important - not just a "priority customer". Our BBB rating is A+. There will certainly be times in any company that a customer may feel that our high standards for customer service were not exhibited by every member of our team. When that happens, we want to hear from you directly by writing CustomerCare@ServiceExperts.com. You are important to us and we want to make this right!
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