9385 Monte Vista, Montclair, CA | Directions 9176334.084255 -117.696007
This budget gym trims the fat off its patrons at streamlined facilities. – The Scene
Most Ballys stick to the basics for their design. Televisions broadcast silently above multiple rows of cardio machines; mirrored walls act as the primary decorative components. But thanks to high-energy television ads and low-impact membership premiums, this national fitness chain has steadily attracted a clientele bent on saving money while losing weight or gaining muscle.
Using fairly standard strength-training equipment and/or racks well-stocked with free weights, the best of the trainers here, who are classified at four different levels, can be as skillful as those found at costlier gyms. For group classes, signature exercise options include Spinning and Powerflex, as well as a number of patented routines inspired by Tae Kwon Do.
Customer service way below expectations. – Being a loyal member of Bally Total Fitness since November 2004 and using several of its locations throughout the country for my workout needs, I experienced the worst treatment that one could expect and from the last person imaginable: the manager, whose name is Keith (by the way he is new and does not compare to the manager before him).
After visiting this Montclair location on a regular basis for about a year since it's a decent gym, I experienced a problem with the manager (Keith) after signing up my wife.
This guy used deceptive tactics and more concerned with making money off of me while pretending that customer service does not exist.
After agreeing to pay a little extra to pay for child care for both of us (including initiation and first month's fees), a couple of days later we find out that child care ONLY APPLIED TO MY WIFE'S CONTRACT. This is something that we were not told about when my wife signed up.
When I told him that I considered canceling our memberships he took it lightly, making it obvious that he only sees dollar signs and not thinking about meeting or exceeding customer expectations.
Also, I let him know that I would report him to Bally's corporate office and react as though he will be reprimanded.
So my wife canceled her membership, I kept my promise to visit that gym again and reported Keith to the corporate office for his unprofessional attitude.
If you or anybody have had any problems with Keith, call the corporate office at 1-866-402-2559.
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