Pet Resort At Willow Wood

(614) 855-4800 | View Website

5891 Zarley St, New Albany, OH | Directions   43054

40.089034 -82.795278

 
Pet Grooming, Pet Services, Pet Boarding & Sitting  more

More Categories: Kennels, Pet Trainers

Sitting Services: Dog Daycare

Neighborhoods: Zarley Industrial Park

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Owner verified business
 
 
 
Pet Resort At Willow Wood
Pet Resort At Willow Wood

Reviews for Pet Resort At Willow Wood

Recommends
4 months ago

"In response to Melrodz's and Melissa's accusations it must be noted that she is posing as a customer and is actually a former, disgruntled employee. Melrodz (Melissa) has taken it upon herself to carry out a public campaign of disparaging remarks for her own personal reasons. The care and attention given to clients and their pets has always been and continues to be the priority of both the Pet Resort and the Animal Hospital"

Doesn't Recommend
5 months ago

Do your pets a favor and take them somewhere else. In my opinion, Ms Whiteman and Dr Whiteman expend so much energy in their domestic disputes that the animals' welfare and customer service is completely thrown to the wayside. My dog was injured during grooming (pad of paw cut off) and groomer from Pet Resort took him to Dr Whiteman next door. Dr Whiteman treated wound as superficial and did not prescribe nor administer an antibiotic. Four days later, my once healthy puppy was sicker than I have ever seen an animal. After 3 days in the hospital on IV antibiotics and over $1000 in vet bills, he was finally released and on the road to recovery. Despite their guaranteed pet warranty, WW Pet Resort refuses to accept responsibility or assist us with any vet bills for my dog's injuries. Ms Whiteman initially insisted that it's the groomer's responsibility and that she nor the pet resort were liable. Ms Whiteman now asserts the pet resort is not liable for my dog's injuries (vet bills) and now passes blame to the animal hospital who continues to pass back to pet resort. I find it very frustrating to be caught up in the middle of a fight between ex-husband/wife who can't remain professional and put customers/pets first. In addition, pet resort will not refund prepaid daycare even though I will never bring any of my animals back to this place. I purchased a $200 punch card which will never be used and apparently never will be refunded.

Recommends
5.0
over a year ago

#1 in Columbus – This place is amazing! I was so nervous having to leave my puppy for the first time. They explained everything to me before I could even ask! (= They cover EVERYTHING when you come in and customize whatever you may need! They are very activity oriented and have a huge variety of other activites. They were so excited about some of the activities they created and explained how important it was while staying. I picked a Movie Matinee everyday! (= Louie played with his friends and got to watch Hotel for Dogs on their Big Screen TV. It was so cute! I truly hope everyone that has a pet gets to see what this place has to offer!

 


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