315 N Weber Rd, Bolingbrook, IL | Directions 6049041.705456 -88.127853
M-Sa 10am-9pm, Su Closed
Went to purchase internet service thru Clear. I purchased the "Home Modem". They signed me up with Clear's "On the Go" service. I questioned this while they were setting it up and another staff member said, "Well, since you can take this modem anywhere and plug it in... it's considered 'On the Go'". It still didn't seem right, but what do I know. There was no Clear rep there and I figured they knew what they were doing. I signed a contract, purchased the modem, and went home to hook everything up.
Set up was easy, connected it to our wireless router, and we're off... right? Well, sort of. This internet was as slow as dial up back in the late 1990's! I couldn't believe it. I called Clear and they said I had a cell tower a mile from my house. I put this modem in every room trying to get a better connection and nothing helped. I called Clear back and they let me out of my contract and refunded me for the first month's service that I paid when I signed up.
Now the fun part...
I tried to return the modem to Best Buy and they would not take it back. They said I had to return it to Clear. Wonderful.
I go to the car and call Clear from my cell phone. They told me that they cannot do the return because I didn't purchase it from them, I purchased it thru Best Buy & they should do the refund.
I go back into the store and ask for a manager. He refused the return. I thru a fit and he said he would contact Clear for us. After standing around forever he comes back to tell me they do not have a Clear rep. I made him call other stores to find one and he said there were no Clear reps available.
I went back and forth with this for about a week.
Finally I went to the higher ups with Clear over the phone and explained all that has happened. I come to find out that they DID sign me up for the wrong service. They signed me up for a service that you get when you purchase a laptop with the Clear internet installed! This is why it was so slow. I would have had Clear just fix the service at their end and all would have been done if I had not already sign up with Comcast in the meantime! I also find out I was lied to, they do have a Clear rep for their store and have his contact number for any questions or concerns while he was not there. Clear called the main headquarters for Best Buy and told them that they have to do the refund. Best Buy STILL refused! Clear sent me a pre-paid label and had me send them the modem and I faxed them a copy of my receipt from Best Buy. They said they would do the refund with me and take this up with Best Buy on their own.
This all happened the beginning of November 2010. It is now January 2011 and I am still waiting for my $93.00 to be refunded. Most of the staff at Clear is helpful. I only had one customer service rep hang up on me from frustration. But I'm still waiting for my refund and this has been a terrible headache. I know it isn't Clear's fault, but this has just been a terrible nightmare.
Bolingbrook Best Buy has NO idea what they are doing. I happened to go into Best Buy Christmas shopping and guess who was there? A Clear rep! Weird because they told me they don't have any Clear reps for their store. I asked him if they are there all the time and he gave me the hours they are there Monday thru Saturday every week. What a burn!!!! Bolingbrook Best Buy is not trust worthy. This store is just one big epic fail!
A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers. – In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
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