3970 Maryville Rd, Granite City, IL | Directions 6204038.730902 -90.103989
Mon 8:30am-5pm, Tue 8:30am-5pm, Wed 10am-5pm, Thu 8:30am-5pm, Fri 8:30am-6pm, Sat 8:30am-1pm, Sun Closed
Such a wonderful group of people.Always greeted with smiling faces.They make you feel welcome and happy to help with anything you need.I rate them as one of the most professional credit unions I know.
I have been a member of this institution for about 14 years and I must say a few of these reviews that talk about a complete failure in the area of customer service are spot on. It isn't everyone at they bank but as a collective whole the member service representatives are just downright rude, they have no concept of what customer service is and seem to be agitated with members and there jobs. To be clear I am not some dead beat that over drafts his account and is constantly in the office asking for a refund of fees.I am a financially stable working adult and I know how important customer service is.It has to be a failure in management because some of these people have been there for years.I pulled my earnings away from this bank a long time ago and would suggest people take their money elsewhere.
Go elsewhere - you won't matter to them – If you like not being called back, getting the run around and no answers, this is the place for you! Otherwise...
Made an application to renew my membership. They stated I would need to pay a fee from a previous loan - one that no one had EVER contacted me about, but they needed to research it first. I had to initiate all calls for updates. After 10 days, they finally told me I would have to come in to one of their branches to speak to someone. They were not able to explain how speaking to someone in person was of more benefit than speaking to them over the phone - other than wasting my gas and time.
I wouldn't recommend .....sorry – Been with them since 97 and you think they will treat you better...........SIKE! online banking is not accurate ..... service is terrible and when times are tough for you and them make sure you watch your account. overdraft!! when you have money in your account that's crazy
Great Service! – We have been members over 15 years. The service is awesome. Loan approval within an hour. I highly recommend this credit union!
Fed Up – Avoid this business like the plague. This facility is poorly run and they have no idea what customer service is. Expect to see more people leaving GCS soon.
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