6511 E Lancaster Ave, Fort Worth, TX | Directions 76112-700632.732951 -97.218878
They are amazing! I ordered my invitations for my wedding from them. Everything they do is 100% customizable which makes your invitations that much more special. Julie the owner is one of the nicest people I have ever met. She will make a sample invitation for you while you wait in the store. They send you proofs of your invitations via email so you can make sure everything is worded correctly. They will let you take samples of your invitations with you so you can compare them with any other invitations your debating on. I was even given a gift for my order. They gave me 50 pieces of free stationary. You have the option of 50 pieces of stationary or a free sign in book. They are an amazing company! I would recommend them to anyone I know. If you are thinking about using them for invitations you wont be disappointed.
Love Them!!! – Paper Planet is SUPERB! My daughter in-law and I saw them at the Bridal Show where their first impression blew us away! We were absolutely satisfied with every product we ordered there; and received so many compliments on the products from our friends and family. Thank you Paper Planet!
Terrible Customer Service - DO NOT WASTE YOUR TIME – My initial trip to Paper Planet presented my mom and I with terrible customer service. No one even wanted to help us. However, someone finally did, and the product being fully customizable, I chose to go ahead and proceed with making my invitations. From there it went downhill. I live three hours away and had to go back on 4 occasions to look at "proofs". When they say proofs they mean colors thrown together and e-mailed to you, they do not mean a hard copy form. Marissa, the girl who did my order, said, "yes next weekend you will have a completed proof to look at" I travel the 3 hours the next weekend, and I don't even have a completed RSVP card to look at! The response of the owner was "you chose to drive three hours" and "you were in town anyways that weekend" and "the customer is not always right" I requested a refund of my deposit but I signed a "contract"..however nowhere in the contract do they allow for bad customer service. Julie West the owner, said that they were a new company and weren't perfect the first time, later she said they had been open for 10 years. I was notified that my invitations were ready for pickup, but with the terrible ice/snow/freezing rain Texas received I was not able to pick them up, and living three hours away I had to work it into my schedule. When I turned them in to the BBB, Julie's response was that I waited 3 weeks before pickup. Also she said that I paid for them - as if that makes them alright. Of course I paid for them; I am a bride, I have to get invitations out. I couldn't get my deposit back, so either I was out over $200 with no invitations or go ahead and pay the rest and get the invitations out. Spending almost $500 on only 80 invitations should have been and indication of my buying power, and they should have been a lot nicer. My grandparents have a 50 yr anniversary coming up this year in July which would have been at least 200+ invitations - you figure $5.25 an invitation at at least 200 invitations..that is over $1,000. That is just one instance that I would have used them and spent my money there. Now I will take my money elsewhere and make sure that everyone invitation/stationary store I use in the future or every bride I come across knows that they will be treated as less that if they choose to buy from Paper Planet. I think Paper Planet should consider their customers and realize if we spend $500 on 80 invitations we are likely to spend a lot more money with them.
These are just some of the highlights from my experience with them. There are many more.
Bad customer service! – My sister and I went in one Saturday afternoon and it was not busy. There were like 6 ladies that worked there and not one even came to ask or check to see if we needed help with anything. This went on for like 10 minutes before we had to ask did anyone work there to get some help. It was completely unacceptable and I would not recommend this place to anyone.
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