Mesa >Special Trade Contractors > First Response Plumbing
1826 W Broadway Rd Ste 1, Mesa, AZ | Directions 8520233.410196 -111.870869
would never use again – We had a toilet leak. The plumber was running late. He called and said he'd be there in 10 minutes. An hour later he arrived. Told me that it was my ball caulk and he could fix($300)or rebuild($400), and to install a new toilet wouldbe 300-? plus the labor($200). We rebuilt the toilet cuz I was in a hurry and we needed a toilet. Got home and my toilet was running. Guy came out asked to use my food coloring and said he adjusted the flapper. 1 week later the toilet was running.
Talking to many people I got ripped off and the toilet wasn't even working. Talked to a supervisor who told me they were expensive because of the overhead. He even told me the invoice cost $3. I then asked him about my overhead of water running and my food coloring. He asked me what I wanted to do and I told him to take the rebuilt parts and give me my money back. He said he would have the owner call me back. Nobody called me that day. I called the office 10 times, I even asked if the owner was on vacation and was told no.
Over the weekend we had a friend put in a new flapper so we could use the toilet w/out it running. The owner called me Monday after his fishing trip he was on. Him,the supervisor and plumber all came to the house and gave me a refund of $44 for the flapper. The super told me that toilet would be warrantied except for the flapper. When I went to sign invoice it stated no warranty. I called them out and they changed it. They were terrible with their customer service. I also felt bullied by these 3 men showing up at my house all together. Also, if the plumber would have done the job right in the first place I would'nt of had this headache.
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