Resorts >Bonneville Hot Springs Resort
1252 E Cascade Dr, N Bonneville, WA | Directions 9863945.654139 -121.956683
Mon. - Sun. 24 Hours
Worst Service EVER – My fiance proposed to me and planned a weekend stay at Bonneville as part of the surprise. We made reservations for the restaurant and told them it was in celebration of our engagement. We were seated and there were only two other couples in the entire restaurant. After waiting 30 minutes with no service, not even glasses of water. We stopped the server that had passed us several times and asked if we could at lease open our wine. She said "I'm sorry, your not in my section". Again the restaurant is small and she was the only server in the entire place! 45 minutes went by and I finally got the manager. As a "courtesy" for our wait she would waiver our $15 corking fee. Really!!!? We finally ordered (with the same server that wouldn't help us earlier). I ordered the fillet mignon medium well. When it came out it was so undercooked I was shocked. Literally, it was raw and cold most the way through. I got the manager and she proceeded to tell me that I could go talk with the cook myself but that they didn't get along and she didn't want to deal with them. She offered to comp our uneaten meals and let us order something else. The only things available were from the "late night menu". We got chicken strips. This is no joke! Long story long I will never go there again. It is was such a disappointment.
HORRIBLE SERVICE – They do not know how to run a business and I would not recommend this place to anyone. I bought a Spa Package which included an 80 minute massage as a gift for my mother for Mother's Day. We drove over an hour to get to this place. When we arrive, we are told we are early and to wait. We wait 5 mins and then a lady comes out and tells me they called me several times to tell me they had to cancel because their Massage Person called in sick. I told her I didn't receive any calls from them. She then proceeded to rattle off a phone number which was my work number. I told her I would never leave that number because I have a cell phone and I don't work weekends so why would I leave that number in the first place. I asked if they had caller ID because when I booked the appointment, I called from my office number and that was the only way I could think of as to how they got that number. She said the person who made my appointment was new and she would let her know , in the future, not to automatically assume the number on the caller ID is the customer's main contact #. At this point I'm very upset so she offers me 15% off my future service. I laughed because my gas alone cost more than 15%. I declined and ask for the manager's #. They said they would not charge us for not going through with the other services that were part of the package that they could have performed that day. Really? Then, to add insult to injury, a couple hours after we left, the front desk person calls me on my cell phone (now they have the right #!) to tell me they are charging my credit card for the services rendered. I told the guy politely that no services were performed and reminded him of the situation and he apologized for forgetting about it.
Cut rate resort with superficial upgrades – First: I have seen better upgrades in the La Quinta by the Portland Airport. Second: sound proofing – it is not underrated, they should have used some when building the resort. We could hear our neighbors every move, as if we were in the same room. Third: after the first night of sleeping on the "luxurious" pillow top (maybe it was 15 years ago) we needed the "hot spring" - read it was more like a hot tub - just to get the soreness out. The front desk was, at best, apathetic. We couldn't cancel the second night because they have a FIVE DAY cancelation policy. So we were stuck either loosing $250 or sleeping on that atrocious bed again. We should have just accepted the loss and stayed the night at the Best Western down the street and across the bridge. The only plus was it was clean and the breakfast that was included was better than average but it certainly wasn't worth the cost of the hotel.
It's a splurge for sure – This place is expensive, but if you're looking to treat yourself (or someone else) this is the way to go; it will be long remembered.
I've read the reviews below about the staff, but I've visited twice and this has never been my experience. I had breakfast at the restaurant on one visit and was delightfully surprised with my meal. They're working hard to provide service and product that is way above average.
Wonderful. – Expensive, but worth the price. I stayed the night here back in May 2010 for my husband birthday. The place is very peaceful, clean, and relaxing. We both LOVE their bath & wrap- only $30 each! what a deal.
They also had a young man playing the piano & singing downstairs in the lobby, extremely talented, hopefully he'll be around next time we visit.
Front desk staff immature – Front desk staff acts as if the customer is in the way. Nice building inside, rooms are large but the staff makes this place a cheezy, 2-bit operation. Way too expensive to be treated like a bother.
Save your Money, this place is horrible. – Hands down the worst place we've ever visited. Rude staff, expensive, not impressed for what we paid. The spa and pool area were nice, but the staff and management acted like they were doing us a favor. We didn't even bother to use the spa because we were so underwhelmed by the entire place. The place looked tired, the staff too young to actually have experience in treating customers well. We thought it looked great on the website, what a let down in real person.
PASS, go to a local portland day spa, we did - half the cost and at least they appreciated our business.
Unpleasant experience – I consider myself an average traveler looking for the best bang for my buck - not necessarily looking for the cheapest place all the time, but I like to feel that my hard earned $$ is well spent. I did not get that feeling from Bonneville Hot Springs. One of their major selling points is the mineral hot springs, but the pool and hot tub are heavily chlorinated almost to the point of stinging eyes. You smell it upon entering the lobby (which to be fair was pretty nice and probably one of the highlights of our stay - which is sad). The rooms are average (but overpriced), the mattresses felt very cheap - firm and springy, customer service was poor (seriously, you check in and you check out, so this shouldn't be an issue, but it was and it made a big impression), the food in the restaurant was average for a hotel but expensive, there's nothing to do around the immediate vicinity of the resort (they really take advantage of that fact), and the put put golf is lopsided. It seems to me that they put in minimal effort for the prices they want to charge. I never felt like I got my money's worth. Normally I wouldn't write a review, but the customer service put me over the edge. Nothing specific, I just felt like I was an inconvenience to them (the opposite of going above and beyond). I won't be going back. There are so many better hotels/resorts within a half hour's drive of that place to waste any more time there.
They didnt mention to me no smoking – They didnt say anything to me about not smoking and we smoked outside.. I just found out you cant and they charged me 150.00. I will not return to this place.
good spa treatments and outside hot tub – I have visited this place several times. It's an easy drive from Portland and the pool is large and relaxing.
The hot tub rooms are great so you can enjoy your private hot tub right out on your balcony. It's a privately owned hotel so it does not feel like a commercial chain company hotel. Good for families as well as couples.
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