Chicago >Lodging > The Palmer House Hilton Chicago Hotels
17 East Monroe Street, Chicago, IL | Directions 6060341.880807 -87.626937
Neighborhoods: Central, Loop
Chicago's most classic old hotel. The lobby is an absolute gem. Even if you don't want to have dinner or stay there, just go have a drink in the bar at Lockwood under the frescos.
One of the worst hotel experiences I've had. TERRIBLE. – My pregnant wife and I (6'2") arrived late on a Fri evening and were given the smallest hotel room I have ever seen. It had one double bed (not even a queen) with peeling wall paper, a broken toilet, an old tube TV from the 90s, no minibar or fridge and what appeared to be a very dirty bedspread. The staff at the front desk had an attitude when checking in and again when we asked about being moved to another room. No move, no fixes and no one seemed to care. Do not stay here. Despite a nice lobby, it was one of the worst hotel experiences I have ever had--and I travel a lot.
New Year's Eve 2011 w/ Yelp, 103.5 Kiss FM, & Chicago Sun-ti – This is by far one of the best hotels I've stayed in. Service was superior and the location is the AMAZING. Walking distance from everything (shops, museums, theaters, etc)
I am planning on staying at the hotel again this year for New Year's Eve. No drink lines, real top shelf brands, and good food.....this hotel always delivers.
This year it seems that they have added a new element of entertainment and are doing the official Yelp Chicago, 103.5 Kiss FM, & Chicago Sun-Times event.......Not every day three of the biggest media outlets partner on a huge gala!
Website: Google "NYE SOIREE"
Great place to stay in Chicago – We love to stay at the Palmer House, it has a great location in Chicago and all the times we have stayed there we have had nothing but great things to say.
By far our favorite Chicago hotel!
Great, Beautiful, Historic Hotel with a Super Location!! – The Palmer House was a great choice for our vacation stay. The location was great. I have stayed at 3 other hotels and this was by far the best location. The staff was amazingly friendly. I can understand why people say the halls are hard to navigate, but there are signs all over leading to the room numbers and then back to the elevators. The lobby of this hotel is most beautiful. The only complaint I have is the elevator situation. There are nine elevators with three going LL-12, three going 13-17, and three going 18-23. The upper floor elevators (the ones I used) also went to LL-8. On both the weekday mornings I was trying to get downstairs, I waited about 7-10 minutes each time for the elevator to take us down. I had to plan that time into my budget in getting to the EL on time for the airport. I was also not to thrilled with the $7 per hour wireless fee (only available in the lobby or the $15 in room internet fee. After being told of the $7 per hour charge I didn't bother asking if the $15 was per day or hour. The room was spacious though and had 2 bathrooms with I loved. I have to say again, I was really impressed with how friendly all the staff was during my stay. Other than the elevators and internet fee, I loved the Palmer.
Bad Customer Service!! – From what you read on their website, one would expect at the minimal you will have good if not excellent customer service. Not really!!! I was first greeted by a "joker" - Ron, who tried to make fun of my last name. Then took 5 minutes of "acting" to tell me that they didn't have any non-smoking rooms, despite my reservation requested. He went on to "entice" me to stay at a "Parlor" - a living room with a kitchenette but no "bedroom" - i.e. NO BED - but they will supply a rollaway!! Or my option was to pay to upgrade to a suite. He disappeared for 10 minutes to speak with the Manager on my behalf. I tried to use my cell phone to call the person who made my reservation but there were no reception in the registration area because of all the marbles surrounding us. Ron would not let me use his phone so I have to drag my lugguage around to find a spot with reception. Unsuccessful, I went back and asked to speak to the Manager. 10 minutes later, Manager Fayth Sosa showed up, offering no options. I gave up and agreed to take the "Parlor". Upon arrival in my Parlor, a tiny twin rollaway bed was up against the wall. I called to inquire if I was expected to set up my own rollaway bed and Noel, the other Manager told me that it was very easy to do i.e. you could do it yourself. He finally agreed to come up to set up my bed. But guess whatthere were no pillowsor blankets either. So one was expected to pay >$200 to sleep in a rollaway bed?? I surrendered and asked to switch to a smoking room - a small stinky room that obviously was not what was reserved for me. They agreed to switch me to a non-smoking room for my second night stay - but that room would only be guaranteed till 5 pm - Hilton's policy. In summary, this is the HOTEL that would consider providing a room without a BED to a customer!! This is definitely not my experience with other Hiltons. For a while, I thought I was at a Best Western!!
Best fitness center ever – Wow...i am amazed ..the new fitness center at the Palmer House is by far the best in downtown area.Spa Chakra is delivering for Palmer House the following : State of the Art Precor equipment, Three interconnected levels of fitness area, pool and expansive area for stretching and toning..Not to mention the luxurious men's and women's locker rooms complete with grooming amenities, steam showers and refreshments.Starting 25th September, Spa Chakra it is going to open on their 5th floor and i can't wait that because i know that they use only Guerlain skin-care. They will have 12 treatment rooms accommodating facial, massage and body therapies, Vichy shower, hydrotherapy and health assessments. Oh, i have to mention that i have all this information from the brochure that i received when i worked out over there. Hm, hm, hm .And last but not list complimentary valet with each appointment and for The Loop i think it's wonderful.
Absolutely gorgeous! – Even though Palmer House was undergoing some construction affecting the outside of the building, the spa, and pool, this place was stunning and a wonderful place to stay. The lobby is simply breathtaking, and a fabulous place for cocktails -- even if you're not staying there! The rooms are clean and comfortable, with a vintage feel. Everything is elegantly decorated, the service is wonderful, and the rooms are surprisingly quiet, with great city views! Highly recommended -- and will be even better after the completion of Spa Chakra!
Upscale hotel chain pampers business and leisure travelers with plentiful amenities and many of the comforts of home. – In Short
The first Hilton opened its doors back in 1919 in Cisco, Texas. Known for its commitment to hospitality, the popular luxury hotel has expanded to more than 500 locations worldwide. Standard room amenities include high-speed Internet access, work desks, coffeemaker, iron and ironing board, and more. Guests who want to stick to their exercise regime can enjoy a fitness room, pool and even a personal trainer.
Amazing Hotel, Amazing Location, Awful view – We recently got to stay at the Palmer House for three nights. The hotel itself is beautiful, however they were undergoing a renovation so much of the ground floor was blocked off for construction, and much of the exterior was also boarded off. They did a good job, however, of keeping the construction from getting in your way. The lobby was beautifully decorated with painted ceilings and large mirrors on the balconies overlooking it to give the illusion of a much larger space. The check-in process was smooth and the staff was very friendly. We got to the room with a quick ride up to the 11th floor(The elevator had a trivia Q and A thing which made the rides fun) and down a few hallways lined with pictures of people performing in the Empire Room and we came to our room. The furnishing was beautiful and the art was a wonderful touch, the bathrooms looked very nice as well but they were small. The only bad part of the room was that looking out the window gave you a great view of a concrete wall and the in-aesthetic roof of a building. We had to look at a considerable angle to even see if it was sunny or cloudy out. Also, a minor thing, but the ice/vending machine room looked like it came straight out of a two-star motel. It was a stark contrast to walk from a finely decorated hallway into a white room with pipes coming out of the wall and a crummy vending machine. Other than those two things, the hotel was a joy to stay at. The other amazing part was the area of the hotel. Right in the loop, it was on the same block as two El stations which can get you within walking distance of almost anywhere in the city, two blocks from the blue line which goes to the airport, and within walking distance of a LOT of shopping, parks, and other attractions. This made the trip so easy, daily you could step out of the hotel, pick a street and just walk north or south and find interesting things to do. I'd come back for the location alone, but the rooms were great too!
This classic Loop hotel has 19th-century charm and 21st-century service and amenities. – A Chicago landmark and downtown mainstay, this hotel's elegance remains undimmed after more than a century of operation. The breathtaking lobby ceiling features oil paintings of figures from Greek mythology. In the 1,640 guest rooms and 83 suites, the decor is more subdued than in the ornate lobby. The hotel's vintage charm remains, however, in the bathrooms' deep tubs. Suites have separate sitting and dining areas plus wet bars. Perks for business travelers include a high-end restaurant, Lockwood Restaurant & Bar, as well as a classic cocktail lounge, Potter's Lounge, on the lobby level. Audio/visual equipment rental, a business center and in-room ethernet data ports make for smoother meetings. Other amenities include a pet-friendly policy, a fitness center with steam room and sauna and an indoor pool.
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