Bel Air >Beauty > Domani Studio
1212 E Churchville Rd Ste 100, Bel Air, MD | Directions 2101439.544475 -76.325163
Neighborhoods: Bel Air North
HORRENDOUS CUSTOMER SERVICE!! – I have never visited Domani Studio because I have been calling for over a month and no one answers the phone or returns calls. I finally got a return call after leaving a somewhat rude message but then was told they'd check on something with the owner and call back but once again, did not. When I sent an e-mail complaining, I got immediate responses (that were extremely unprofessional) that I will paste below - I hope they go out of business. The responeses are unprofessional and poorly written, not the way I would allow one of my employees (or in this case, I believe it is the owner) to send "work e-mails".
ME: Comments: I have been trying to get in contact with someone at your studio for several weeks. Everytime I call I receive a voice message saying the line is busy, but I find it hard to believe that the line is always busy. Pleasecontact me as soon as possible to schedule an appointment; I have a gift certificate that expires September 9th. Thank you
DOMANI: What type of service do you need? We are booked up till October on spa services, we have hair appointments open.
ME: My gift certified for a mani/pedi expires Septmember 9th. After MANY messages and dozens of calls, I finally spoke to Heather yesterday who assured me that either she, or the owner, would call me back before close of business yesterday but, as usual I heard nothing. I am amazed at the lack of customer service for a so-called "salon"...I wish I had seen the dozens of negative reviews you have online before purchasing this gift certificate.
I suppose I am out the money I spent on this certificate since you clearly will not accomodate scheduling me before September 9th but I will certainly be sure to make sure no one I know gives your salon business.
DOMANI: get a refund for your voucher please. We will not schedule you. There are dozens of good reviews. We sold over 1,400 vouchers, no salon can handle that, The jerks of the world just don't understand. Don;t buy half off coupons and schedule at the last minute.
ME: I am in the proces of trying to get a refund. If you cannot handle the business that it brings in, you should do less promotions, not one for CBS Local Deals, one for Groupon, one for Livingsocial, etc. I did not wait until the last minute but as I have stated time and time again, NO ONE ANSWERS THE PHONE OR RETURNS PHONE CALLS.
It is amazing to me that this would be your response whereas a good business would say "I'm sorry for the inconvenience, this is the situation, how can we fix it?". I would also like to thank you sincerely for providing me with this incredibly rude and innapropriate "business" e-mail that I will be posted to the Internet as well. I sure hope your owner is aware that you respond to customers in this manner because if I were him or her, I would certainly fire you for this behavior.
Good luck and I hope that someday you learn that your "salon" should be about your customers, not about how to schedule as many appointments as possible with no regard for the way you treat people.
DOMANI: you have provoked us repeatedly with your snarky comments. what kind of response did you expect. we are not going to put up with abuse. why would we want you to come in for services when you have done nothing but attack us. Every salon out there has plenty of negative reviews on the web most people tell me they don'y believe them, because you just can't please everyone.
Worth the visit !! – My husband bought me a day of beauty here. The staff are friendly, professional and very helpful. I felt very pampered and relaxed. They served me a mango margharita in a pretty glass. I was in for a complete spa day. All of my services, manicure,pedicure,massage were amazing.
Very Friendly Salon – I came in while I was visiting my sister and she and I were looking to get pedicures and this was, hands down, the best pedi I ever had. My sister recommended this place, she's been coming here for ages and has raved about it in the past. So glad I got the opportunity to get some girl time in and have a killer pedicure, too!
Very Happy – The people could not be nicer, very professional. They squeezed me in at the spur of the moment. I found them online. All of their services are great. I am especially happy with my hair color. I call last minute and some how they work me in. I might have to wait a little but they get me in.
Worst Salon EVER! – Also Beauty Solutions, this place is the worst. I purchased an internet deal for laser hair removal and when I called to ask for more info the woman who answered my call was informed and polite. However, as I tried to schedule appointments I called multiple times before anyone answered the phone and have had more appointments canceled (on their end) then kept. The people are very unprofessional and trying to do busniss with this place is impossible if you can't get ahold of them. I wish I had canceled this deal before starting to use it.
disappointed – I have an experience similar to Scoobee. I purchased a groupon for 3 velashape treatments and it took a week and a half of repeated phone calls and messages that no one returned. Total red flag. Finally, someone picked up the phone. I could hear in the background a customer yelling at the owner. It was so nasty, I actually felt bad for the owner. The customer was yelling about a manicure she received. I wish they would have pressed mute but instead I heard the whole fight. That was my second red flag. When I arrived, the girl at the counter gave me a cordless phone to go into the hallway and talk to the owner. The owner said she had an 'emergency' and had to leave. She also said she couldn't do my treatment because the machine needed service. I asked why she didn't call and she said she lost my info (total B.S.). I wasted my time and gas going there. After fighting to get an appointment in the first place, I was pretty mad. At this point red flags are flying all over the place. Anyway, I was told I'd get a call to reschedule and that they'd upgrade me, but that call never came. I tried once again to call the studio and again, no answer, at least 6 times. I called groupon and got a refund. This place is a joke. No stars but it looks like I'm forced to give at least one.
Great Service – I had been look to try the Brazilian blow out and I found Domani Studio on Groupon. I bought the Groupon for the Blow Out and Pedicure. I am so in love with my hair. With crazy Maryland humidity I can now wear my hair straight with with no worries. The nail girl was very friendly and took her time with my feet and they look get!
I was able to get in when I needed to and can't say enough nice things about the whole staff!
worth the visit – Great staff, very friendly, I felt very pampered. They offer almost everything from A-Z . I was referred by a friend. I will be a repeat customer.
Awesome place – I have beeen going to this place for 4 years. The place is beautiful, and the staff could not be any nicer. They offer top of the line products and all of their services are great! I refer all my fanily and friends here. Victoria and Shaun are great!
LADIES DO YOUR HOMEWORK!!! – It is not a good idea to run for the deal. Do some research before you make appointments for deals that seem to good to be true, usually they are. I have had issues with both Domani's and the new Beauty Solutions offering deals and then not answering the phone when you call with questions or to make an appointment. I am concerned with many comments on different sites regarding this company.. I think I will seek treatment in a medical office. Salons just do not follow the same rules. Sure the cost can be appealing but in the end it could be a big waste of your money!!
LADIES DO YOUR RESEARCH BEFORE YOU MAKE AN APPOINTMENT!!
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