10461 Parkside Dr , Knoxville, TN | Directions 3792235.907793 -84.133217
Monday, Friday, Saturday 10-8
Jemiale, the person who assisted us, was more than helpful and patient. Salesmen who are knowledgeable and not too pushy always make the process much more enjoyable, so five stars for that. He had remembered the style we were looking for and knew that the store had received two new couches in our price range and with a similar look.
BUYER BEWARE! My husband and I purchased furniture from Knoxville Wholesale last fall during a remodeling project. After finishing the room where we planned on placing the furniture, we moved it in there and kept noticing anthill-like dust that kept re-appearing. Fast forward a few months-entomologists from UK and exterminators confirmed that the furniture was infested with powder-post beetles that originated in the furniture. Even after I faxed the proof, they had the gall to accuse us of lying and offered to let us keep the furniture and refund us only half our money! I told them no one in their right mind would want to keep that furniture in their house and that they could come get it and I wanted ALL of our money back. They WOULD NOT come pick it up. My husband was finally able to make the 4-hour round trip to return the furniture today, and then was told he would have to drive it from the Parkside location to the Callahan store himself and then come back to the Parkside location to get our check. When he got to the Callahan store, the people at the warehouse, they were of course clueless and proceeded to unwrap the furniture and just put it in the warehouse. My husband said, "You might not want to do that-that furniture is infested with powder post beetles." When he made the trip BACK to Parkside, the people who write the checks were gone to lunch, making my husband late for a meeting. Unbelievable. I had even let them know a week in advance when we would be there with the furniture. They never told us to take it to the Callahan location instead, and our check wasn't even ready. I cannot believe the lack of remorse for a problem that was THEIR fault. This is the absolute worst customer service we have EVER experienced!
Pleased. We have purchased most of our furniture from Knoxville Wholesale. Quality furniture at reasonable prices.
NEVER ever purchase from this store. I ordered a sofa & loveseat set on May 24 2013 - it is now August 13.
I was told that it would be 4 to 6 weeks for this order to be delivered. It has been OVER 3 MONTHS.
I get excuse after excuse why it has been delayed. First it was the sofa fabric is back ordered, then it was "Gee, I don't know - I'll get back to you." run around. Or "Oh, this is they way Broyhill operates." So why does KWF offer furniture from Broyhill? Now it's we don't have the other fabric for the pillows - WHAT!?!?
Our next step is to file a fraud lawsuit against KWF with the District Attorney or get our money fully refunded.
This is not how a business should treat it's customers.
Know who you are dealing with and what their history with former customers has been.
It's doesn't need to be this hard to purchase furniture. Especially from a "SO CALLED" pillar of Knoxville business.
Do yourself a huge favor and buy your furniture anywhere else but KWF.
We picked up our mattresses from the warehouse and it was horrible how long we had to wait just to have them loaded into our truck. The shopping experience however was great!
This store has alot to choose from. The prices are somewhat expensive, but they also have some items at a great deal. I hear that the delivery options are not very good with this store.
OUR SALES ASSOCIATE WAS FRIENDLY, KNOWLEGABLE, AND HELPFUL. THE CHAIRS WERE DELIVERED SOON AFTER THEY CAME FROM THE MANUFACTURER. WE HAVE ALWAYS HAD GOOD EXPERIENCES AT KWF.
Your staff was friendly, accommodating, and responsive. The two recliners were a good value.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Knoxville Wholesale Furniture on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.