Chicago >Lodging > Hilton-Downtown
720 S Michigan Ave, Chicago, IL | Directions 6060541.872499 -87.624358
Neighborhoods: Central, Loop
Prepare to be nickel and dimed – For a hotel that seems to be going to great lengths to appear "luxe," the Chicago Hilton scrimps on basic ammenities. Come prepared to pay at least an additional $25.00 for day if you want to be all fancy and have internet access. Count on $50.00 to use a treadmill. Don't count on having the correct number of beds on your room. Be prepared for slow elevators, and to have to transfer elevators if you're on the upper floors. Try not to think of how perhaps they could have forgone the TV's in the elevators and instead provided guests with, oh, I dunno, a decent fitness center and internet access. If that's what you're looking for, you should've stayed at a quality inn.
Good food - bad customer service – My coworkers and I stayed Sunday, March 8th - Thursday, March 12th for PITTCON. Upon arrival my co-worker and I were not treated nice by Shawn at the reception desk. We booked our rooms through a travel agent and the agent did not cancel the original reservation for Saturday. This is not Hilton's fault but Shawn treated my co-worker and I like it was all some evil plot against her. Not once did she smile at us and she acted as if the entire event was a burden. Luckily, her supervisor, Sylvia, was pleasant and understanding. I knew that I needed to take up the discrepancy with the travel agent but Shawn was intent on making the process painful. We were then charged a $25 (per room) "reinstatement fee" as well as a $20 (per room) early check in fee. Also, internet access is $19.99 per day. I've stayed in all types of hotels... and I've never been charged such a fee. $20 a day for internet is ridiculous. With that being said, Alicia took my breakfast order every evening before I went to bed and she was delightful. The breakfast was wonderful although, again, there was an odd fee. I understand gratuity but then a $5 delivery fee to your room? The cheesburger was EXCELLENT! The quality of the room is average. The total fees I paid, just for my room, for a 3 night stay is $115.00. We definitely will not use this hotel again for PITTCON. It's just not worth it.
Good location, but TERRIBLE service!! – We stayed one night in June (before Taste of Chicago) as a relaxing retreat to the city. Being from the suburbs of Chicago, and having extensive travel experience, I felt the Hilton was a safe bet and reasonably priced for our one night stay.
I was impressed by the location, but disappointed by the hotel itself. This particular location seems to be more like a glorified convention hall. There are few places to sit and relax in the public portion of the hotel because there are event areas and bars/restaurants taking up most of the downstairs space. The registration area is claustrophobic and inefficient. Our room was not ready for check in at 3pm, and we were promised that we would be called in 20 minutes. 3 trips to the desk (after waiting in line again and again), and 1 hour 20 minutes later, we were given keys to our "upgraded for your trouble" room.
There was a room service platter sitting outside our room when we got there, and it was still sitting there when we left the next day. There was only a stand-up shower, and there was no place to put shampoo except the floor. We received a bill under the door for $85 that referenced food we didn't eat. When I called to inquire about the charge, they stated that it was for minibar charges. We had not used the minibar, and no one had been in my room to check the minibar usage.
The staff was distracted and unaccomodating. The room was only okay. Overall, I was not satisfied with my stay, and I will reserve at Swissotel (which I have stayed in and LOVED) the next time I overnight in the city.
Beautiful Hotel with high prices – This really is a beautiful hotel. We have stayed in it several times while attending conferences. That is the catch, when it is on an expense account, it is great. But their prices are just out of line for out-of-pocket travelers (I think expense accounts are their market). It isn't the room rates that are so shocking, but rather the food, alcohol, extras. $4 for 8 ounces of milk (a small carton like you would get at a school cafeteria), $4 for a small bottle of soda (mini bottle). $15 for a appetizer of 3 medium shrimp. All fine if you dont have to pay for it (we didn't luckily), but insane if you have to. Otherwise, its a very nice hotel. The staff is so polite and helpful at every interaction. And the rooms are comfortable (although we only ended up with a view once, sadly). The food is just ok, honestly. Maybe a small step above standard hotel food. Overall its a really nice place to stay, as long as you can avoid having to pay for all the extras.
Upscale hotel chain pampers business and leisure travelers with plentiful amenities and many of the comforts of home. – In Short
The first Hilton opened its doors back in 1919 in Cisco, Texas. Known for its commitment to hospitality, the popular luxury hotel has expanded to more than 500 locations worldwide. Standard room amenities include high-speed Internet access, work desks, coffeemaker, iron and ironing board, and more. Guests who want to stick to their exercise regime can enjoy a fitness room, pool and even a personal trainer.
Historic Beauty! – This hotel offers a great value for visitors. It is very charming and historic. Close to Millenium Park.
This Golden Age hotel across from Grant Park creates a buzz that just can't be duplicated. – The Scene
Opened as the Stevens in 1927, this was the biggest hotel in the world, with a rooftop golf course, private library and basement ice rink. While these amenities are long gone, others remain. There's 234,000 square feet of meeting-room space, including the Grand Ballroom and Great Hall, which have kept their original luster, gold leaf and all. If the hotel name sounds familiar, it may be because it was the headquarters of the 1968 Democratic National Convention (then the Conrad Hilton).
As it's the closest hotel to the McCormick Place Convention Center, it's convenient for business travelers. Contemporary amenities include in-room high-speed Internet access, a full business center and a workout facility. Other amenities include hair dryers, ironing boards, cable TV and room service.
Excellent Hotel – This hotel was outstanding. Every employee we encountered was extremely friendly and helpful. Very comfortable room, clean, cared for. The location for sightseeing is very good. I would stay there again in a second. Easy access for cabs, subway etc.
My new favorite – I dont know if I can say enough about how much fun we had at this hotel. It was a smaller sized room (king bed) but it had large windows, a view, a great bed, many payperview movies, great room service, a nice amout of storage for suitcases and cloths, overall a great room.
The staff was absolutly the best. Everyone of them was friendly, helpful and seemed to be doing their best. I had an occasion to talk to a few of them and they had all reported working at the hilton for 10 to 20 years. I think that says alot about how the hilton must treat their employees.
The area the hotel is in is wonderful. In walking distance to many wonderful places. But if you need a cab, all you need to do is walk out the front door and the doorman will get you one.
Nice POlace on Michigan Ave – A nice Hotel on Michigan Ave. Open Lobby and Plenty of food. Beautiful ballrooms and a nice group of people. I really enjoyed our time at the Chicago Hilton. Close to Grant park we could attend the festival and not have to walk far to rest up for a night out. Close to our favorite food place Trader Vic's. A Lovely place!
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