Austin >Shopping > Austin American Awning
600 E Saint Elmo Rd, Austin, TX | Directions 7874530.214336 -97.760554
Neighborhoods: South Congress, East Congress
I am the owner of Austin American Awning. We are starting our 18th year this November. I can never figure out how to get into these sites because it is so long between visits. Bossy Coronado who is mentioned in a previous review is no longer associated with Austin American Awning. Several of the reviews may have been placed by Coronado after he left. We apologize for any bad service anyone received while he was associated with us. I can supply 10 good references for every bad mention on this website. Please contact us. We have always prided ourselves on the quality of our work. We had some issues with the downturn in the economy and actually lost 3 competitiors to the bad econonomic conditions. Bossy has been replaced with a wonderful and experienced sales person and we are overcoming the bad rap we got from utilizing Bossy as a shop manager. We have one issue to clean up with a customer that is the result of his tenure here. There are a lot of good people here that want to do your work and continue supplying our customers with top quality products. Please feel free to contact us if you have any issues we need to discuss.
I checked the BBB rating for this company and found it has a F rating, that is never good. Would not use this company.
This was the WORST experience of my life!!!!!
I will absolutely NEVER work with them again.
Final product - so far so good.
Customer service - couldn't have been more catastrophic.
Punctuality and communication - non existent.
I should have seen the warning signs - the first day Bossy came out to see my property he did not even have a tape measure and had to use mine.
Situation: I was scheduled for Thursday installation, they never came and never called. I took off from work to be at the house - entire day wasted. Around noon on Thursday I phoned and they said they'd come around 2:00pm - never showed up.
I phoned again and was placed on the schedule for Friday at 8:00am, they arrived at 10:00am and left for lunch at 11:45am and NEVER returned.
When I called to complain, Bossy was insanely rude over the phone - letting me know that one of the installers was in the hospital from falling off a ladder. When I questioned this, Bossy said, "Do you want me to play teacher and get a doctor's note to prove it to you?" People get hurt and that is a terrible shame, however I would have appreciated a phone call letting me know that they would not be returning. Also, I was home the entire day (again took off work) and witnessed no such accident. I was also told that I was the first job of the day, so unless the installer fell durning lunch....I'm not sure what to believe.
I am currently still waiting for them to finish tomorrow - Saturday at 9:00am - we'll see if it happens.
This company should burn to the ground.
Wow, these guys are real flakes. They did not show for the first two appointments and apologized of course. Today, I left work an hour early after "Bossy" said he would meet at 3pm. I called at 3:15pm after they did not show and some other genius over there said "uhhh that aint gonna happen, we're real busy".
Get ready for some real crappy customer service if you cant find anyone else. AVOID otherwise.
I would never recommend this company to anyone!!! They are extremely dishonest and do not return calls unless it involves payment. They have consistent turnover in staff -- you are treated as a number NOT as a customer.
I DO NOT RECOMMEND!!!!!!!!
AFFORDABLE-GREAT SERVICE- – Austin American Awning did the awning for our baseball field concession stand. The color is just right for our team and the company had the most affordable bid. The awning was installed when they said it would be installed and we are very happy now that our customers have some shade when they are standing in line. We enjoyed all of their team members starting with Roger the salesman and finishing with Freddy the installer.We would reccomend them to anyone needing and awning.
Great Service – Austin American Awning provides the best service and quality from start to finish.
Be Careful!! The company owner and reps will come across very professional, however, be aware they will get midway thru your project and then the excuses will come. The company is broke and pays for previous projects with new contract money. Please beware!!
This business has been a family owned business serving Austin for 16 years. If this review creates any doubts about the company, please contact the Better Business Bureau to check their A+ rating. This review does not sound like a customer review, but more like a competing business trying to make them look bad. You can always call them for actual reccomendations. They are very helpful and know what they are doing!
Drop Curtain for Studio – I had Austin American Awning make me a drop curtain for separate a room for my studio. The curtain fit perfect, and looks great in the studio.
Fabric Patio Canopy – We had Ed Sides with Austin American Awning design and install a fabric canopy over our outdoor kitchen area. It has a functional design, looks great, and was competitive in pricing with the other bids we received. His knowledge and attention to details, extras the other companys did not offer, and the good service were great. We would highly reccoment this company to anyone.
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