5038 N Academy Blvd, Colorado Springs, CO | Directions 8091838.903347 -104.775066
Neighborhoods: Northeast Colorado Springs
I am a beginning fish collector and had the unfortunate experience of purchasing my tank mates elsewhere at big name pet stores. These stores left me with no information on how to take proper care of my fish, and gladly let me take home extremely incompatible fish species. I later had to take them back so that they would not kill each other.
When I walked into Seascape Aquatics, I was immediately impressed. Although they are a small store, their selection is incredible. They have the cleanest tanks I have seen in an aquatic retail store. This shows me that they truly care about the life of the fish and not just the money that they make off of it.
As far as costumer service goes, I was just as impressed. I had so many questions and came in right before the stores scheduled closing time. The wonderful lady that assisted me, stayed well past to help me find my new tank mates and give me as much information as possible to insure their survival. Any question I had, she had a great answer. I left knowing that my new fish would be perfect for me as a beginner and that I wouldn't be having any more surprises.
I will always go back to this store whenever I need anymore aquatic friends for needs.
We are so very glad we found this gem of a fish store!!! EVERYONE is super nice and very, very helpful. Unlike some comments posted in these TIPS, EVERYONE is very friendly and makes you feel welcome. Sage helped us set up our saltwater tank and continues to help us, just about every week, with our numerous questions....I trust each of the "group" with always steering us in the right-direction ! Jim helped us with our lighting decisions, and again, put us on the right track. They treat you like more than just a customer - they treat you like a FRIEND! Luv ya guys!
Would rather go to Petco. I purchased two Cory Catfish from Seascape Aquatics, and within two days ONE of the two Catfish died. I took the fish back to the store and they refused to replace it stating that it is my fault. I have been a fish hobbyist my whole life and have never had a fish die that quickly. If you're looking for a store that has Ick in most of their tanks than this is the place to go. Overall terrible customer service.
Great store, friendly and knowledgable folks. I love Sage and Suzanne and Jim is not the ogre folks make him out to be. He's quiet, but is friendly once he gets to know you. They've helped me a great deal and I have just a little 5 gal Fluval Chi, but now I'm readly to take the plunge to a bigger tank and I'll get everything from Seascapes from the tank, to the decorations, to the fish. Best place in town!
Don't let your first impression be your final one. This is by far the best fresh water fish store there is (I don't have salt water, so I can't say, but they have a lot of salt water fish).
The staff may appear rude and/or lacking personality, but they really aren't - I think they're just used to the Petsmart shopper with the "I bought a fish from Petsmart and it died....". Sage & her mom, Suzanne, are very knowledgeable and will take their time with YOU even if there are other customers. I LOVE that! Jim is more the business side and although he appears quiet, once he gets talking he's very nice.
If you are a regular, like I am, they'll remember what kind of fish you have and will advise you of whether or not another fish will be compatible with your existing ones.
Prices (for supplies) are also very comparable to Walmart and Petsmart. Their fish are a little more expensive (buy maybe $1-$3 average depending on species), but the fish I buy from Seascape last much longer than Petsmart, Petco & Walmart.
Definitely recommend Seascape for your ONLY fish needs!
This is the only fish store I will shop at. Even though they are constantly busy they make you feel like #1.
Wonderful knowledgeable, slightly off kilter folk. – Now, I've seen some other reviews from people on here saying this store is bad. But, in my experience, they are nothing but wonderful. Now I'll admit that Jim seemed a little satndoffish at first with me. (I spliied some water and he scowled me a bit) but I went in a couple of days later, and he APOLOGIZED to me about being stingy, or as he put it "brute-like." Sage is wonderful and well knowledged, and a very respectful person. Personally, I also believe that someone not saying hi to you is no grounds for downgrading the store. So, to wrap up, I thouroughly enjoy this store, and will continue going back as needs persist.
Terrible Store. Buyers BEWARE! – This store is ridiculous. First off, I could care less if they smoke, it's nobodies place to say if they should or shouldn't, so my opinion has nothing to do with that. I can assure you I am a consumer not a competitor for those of you who are in denial that some people may have had bad experiences at your fave place.
Sage is very nice and helpful, as are her staff. She does talk a lot, and is not always correct, but at least she tries. Jim on the other hand is a total JERK! It's not just that he's unfriendly he is plain rude. Sage had told my husband and I if we ever bought anything from them and it did not work to bring it back and they would take care of us. Well we bought a $100 item and when we got it home, found it was visibly broken. When we brought it back Jim refused to take it back or even give us store credit. We had already spent a ton of money in there, what is this guys problem? We also had bought 6 very colorful African cichlids from them, they were way overpriced, but colorful enough that we assumed they were small adults. Well, after the fish were in our tank for about 2 weeks, they lost all their color, this is an indicator that hormones were being added to the African tanks, hence the great colors to begin with. After hormones have been added an African never gets it's color back. They are dull as adolescents and color up as adults naturally, but most people don't want to wait for them to become colorful and buy adults.
Then to make matters worse all of the fish we had bought from them died within a month. I have Africans in my 100gal from Petsmart that have been in there over a year and are beautiful. How pathetic is that? Petsmart can do better than Seascapes. I suggest to anyone who wants Africans to shop at Tropical Treasures, they are very well stocked and knowledgeable. As well as being friendly and remembering their return customers. If your looking for saltwater Mr. Aqua is the place to go. His store is extremely clean, his prices are reasonable and he has the best corals I have ever seen. He is not overly friendly but in no way rude, he is just a bit quiet, but willing to answer any questions you have. We only buy spirulina flake from him and he still treats us the same as his customers spending hundreds. Sorry Sage, you seem nice enough, but with a 0% survival rate on fish and Jim contradicting what you say you have lost our business forever. Word of mouth is a huge factor for small stores, you should keep that in mind.
Jim is extremely rude – I've been a reef hobbyist for 4 yrs now and I just moved to the springs from south Florida 8 mos ago.I constantly shop around and buy frags, i cant help myself, i love it. It seems as tho there are some mixed reviews here and many reviews that think complainers are competitors. Well I am here to give you the whole truth. There were only four coral stores in town when i moved here: seascape, Neptune, fishy business, and Mr aqua. While fishy business has gone completely down hill and the frag tanks are covered in algae, disgusting. He manages to keep a small but nice assortment of zoos. Neptune's Realm was a great store that would give freebies away all the time, unfortunately they recently closed. Mr aqua has constantly been the best store in town, coral wise, display wise, knowledge wise and friendly, he is all around the best shop by far.
Then there's seascape aquatics which even myself have mixed review of it. I'm not gonna say anything or confirm the cigarettes or alcohol as i haven't noticed an issue with Jim and if i did i would not care. The issue I do have with Jim specifically is that his shop is the closest to me in town so I go there around 2 times a week, so I've been there at least a hundred times since I've moved into town and spent easily hundreds of dollars there. Jim has rung me up dozens of times and is always there, yet has never said a simple hello or hi or have a good day or anything at all!!!! My issue is if Jim does not want to be there which he clearly doesn't want to be, then go home. His wife and employee and the other hand are much nicer. His wife has had Jim rub off on her over the years and is quite stubborn herself but still much nicer then Jim. Both the onwers get quite agitated if you ask to many questions. The older women who works there is a joy, she is polite and will stop whatever she is doing to help you.
And now for the odd part of the reviews to explain. The reason there are mixed reviews is not because there are competitors posting on here. It happens because Jim for some reason takes to some people really well. Often I will go into the store and Jim is having fun talking reef stuff with a customer, and it seems like a good atmosphere. But it's just one of the few customers he likes for some reason. Everyone else he ignores and is just an overall unpleasant man to be around. The really odd thing is I probably spend more money there then 80% of their customers yet Jim doesn't think it's a good idea to say hello to me or even be a nice guy instead of blah i really have to help you again. I continue to shop there because the only two shops in town are them and Mr aqua, and disgusting fishy business.
In conclusion I don't think seascape aquatics is a horrible store. The older woman is great. I really just have a problem with the rudeness of Jim and sometimes his wife and that might just be her demeanor. Other then that they do get nice corals and fish.
I hope you found my review helpful and unbiased as I try to be. And if you still think I'm a competitor then your probably unpleasant too and just stubborn.
my experience – Before I walked into seascape aquatics, I knew only that a saltwater aquarium was what I wanted. However, I didn't know anything else. The people that work there really have taken me under their wings and answered every question that I had, and every other question that I think up. Its like they take pleasure in taking time with their customers, and I get a feeling that they are not just into their job because they make sooooo much money, but rather, because they are true aquariasts (if thats how you spell it). I will only shop there for all of my saltwater needs. thank you Seascape Aquatics for everything.
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