Phoenix >Wholesale Sporting Goods > Connelly Billiards
21001 N Tatum Blvd, Phoenix, AZ | Directions 8505033.678616 -111.974608
Neighborhoods: Desert View
Terrible Customer Service – The first thing you need to know about this place is that only 1 person can schedule you for an appointment to have your table re-upholstered.
The first time I entered the store, this person was just leaving, but was kind enough to let me borrow a spool of sample cloth colors. I returned the next evening with my choice, only to be told that color was no longer available. I was then informed of the cloth they had on clearance for half off and they let me take the clearance cloth to make sure it looked ok. I decided I wanted it, but then was told that it was only half off if I bought the cloth ($50), but I would only get $25 off if I wanted them to do the re-upholstery. This is when I determined that they must sub-contract their service work.
So I called around and found another place to put the cloth on. I went in the store to buy the clearance cloth and couldn't get two words out with what seemed to be the owner. I started to explain what I've written here, but he cut me off and said, "Have a nice day sir." The amazing thing is when I first entered the store I was ready to pay the quoted price to get the low-end cloth upholstered by them. Instead, because of an inefficient business model, and un-informed employees, they essentially forced me to go elsewhere. They went from a sure $265 to nothing.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Connelly Billiards on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.