Jewelry >Kay Jewelers
825 Dulaney Valley Rd Space 2065, Towson Town Center, Towson, MD | Directions 2120439.4041595458984 -76.5994338989258
M-Sa 10am-9pm, Su Closed
In October I went into Kay's and found a beautiful ring. It was for someone special-- my someone special of ten plus years. A ring was selected and it needed to be sized. We were assured that the ring could be sized and returned prior to Thanksgiving. This didn't happen.
We received a phone call that they would need to order the ring. It was not mentioned that ordering would create a different timeline. I answered the call, said okay so you have to order it, right...order it. When we called after three weeks had passed we were told that the ring wouldn't be ready until Dec. 30th. After attempting to understand why it was going to take another seven weeks, I decided to cancel the order.
We don't live in the state we purchased this item. I had to send a friend to the location to cancel the ring. A generous friend went to the store, cancelled the ring to get our refund.
Dec. 8th we receive a call that our ring is in much to our surprise. My special someone was traveling through the next day. Special one went to the store to see the ring, perhaps we would buy it after all. Guess what?
They wrote the sizing down wrong. Way wrong-- 1.5 sizes wrong. They sized her in the store and couldn't get that right.
When I spoke to Andre today on the phone, he immediately responded to why we received a phone call yesterday that the right was in. He focused on the one thing they did right. He had no interest in any other part of this and when I asked if he was going to address anything else, he said what bearing does it have on the conversation.
This is appalling customer service from end to end. We buy jewelry frequently. It won't happen at Kay's or the other two jewelry company their parent company owns.
Editorial Review by Citysearch Editors – Wedding rings, diamonds, watches, gold and silver for more than 80 years. Lifetime diamond guarantee and free jewelry cleaning.
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