Vienna >Women's Clothing >
306 Maple Ave W, Vienna, VA | Directions 2218038.898008 -77.269673
Mon 10:00 AM-08:00 PM;Tue 10:00 AM-08:00 PM;Wed 10:00 AM-08:00 PM;Thu 10:00 AM-08:00 PM;Fri 10:00 AM-08:00 PM;Sat 10:00 AM-08:00PM
No refund policy – I bought four bras and went to return them the next day with the tags still attached from the original purchase. I got to the counter and was told that I could return the bras for in store credit only. No refund. I even spoke to a manager and was told that I would not be getting my money back even after communicating that this wasn’t an acceptable option. If I would have known that the store had no refund policy I would never have bought their unimaginable ugly bras. What happened to customer service and the customer getting their money back? This store is hiding behind a stupid policy that is on the bottom of the purchase receipt instead of putting the customer first. If it weren’t for the customer they wouldn’t be in business. I hope you enjoy your stolen money.
Trousseau is the best! – Trousseau is the most amazing place ever! This is well worth a visit by any woman even if you think you are wearing the right size or a department store has fit you trust me you will be shocked how amazing the staff can make you feel. I was like everyone thought i was fine in my 34c well turns out im a 32E i was amazed by feel so much better for it all members of staff are freindly and know exactly what they are doing. This has transformed my life and i can't praise them enough !
Trousseau is great! – My wife and I have been shopping at Trousseau in Vienna for the past ten years and always experience the best service and atmosphere. I say we shop there because when gift giving times arrive I can count on Trousseau to come through. They maintain their secured customer database and update me as to my wife's size(s) and latest preferences or for other women in my world gift certificates work great. I have gotten to know many of the staff and the owners and cannot believe that "shockingly bad service" is stating the truth. Over the years I have gotten to know the owners and they always work diligently through whatever situation may arise. I have witnessed the staff working with difficult customers and know their priority is providing for their customer what they are looking for. I have recommended Trousseau to friends and family and they all have had great experiences. Trousseau will even special order merchandise for customers and perform complementary alterations.
Trousseau is my go to!
Shockingly bad service – I had heard great things about this store, and even recommended them. A couple weeks ago part of my bachelorette was to go here. They were friendly, but not very competent at sizing. Yesterday they treated my housemates and me horribly.
One of my housemates, V, went to Trousseaus yesterday, along with her husband. The clerks didn't greet them (though she said hello to them), and though they were the only customers in the store, ignored them, so they helped themselves and were using a dressing room. When a new customer came in they were greeted and assisted, including giving her dressing room that contained the bras she was trying on to the new customer (there were 7 other empty dressing rooms).
After an hour of being ignored while other customers came, were helped, and left, she left in tears. Her husband went back into the store to complain while she was in the car crying. They were dismissive and rude to him as well. When they returned home they were still upset, and I called to talk to the manager about it. The manager continued to be dismissive and rude. An hour later the manager calls back (the telephone number had not been given to them), and once I confirm that I was the one talking to her before, the manager starts insulting V. So, I hang up on her. The manager calls back immediately. I ask if she is just calling to insult me more and the manager says that she couldn't me go without letting me know that I was off my rocker. I could hear the employees laughing in the background.
When our housemate J gets home and they tell him what happens. He looks up the owner and calls her. She talks to both him and me. The owner listens, but does not offer to make any amends, and basically dismisses us. She repeatedly said to both J and me 'So, what do you want me to do about it?'" and flat out tells J that she doesn't believe him.
Trousseau Is The BEST – I have been a customer of Trousseau for many years. I am a full figured woman and have been only able to find my size with great selections of lingerie and sleepwear at Trousseau. The staff is not only friendly they have been trained extensively and are all sizes. Trousseau not only has the products I want they perform complimentary alterations and special order products for me. They even contact me when new products arrive that I might like. They also maintain a secured database of my preferences so my husband can buy me gifts that #1 fit and #2 I'll like. They are great!
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