2950 127TH St, Blue Island, IL | Directions 6040641.662512 -87.694897
Neighborhoods: Blue Island
Way to go! My fourth purchase from Napleton Lincoln was, as it always is, the best car buying experience! Gene and Mike were wonderful!!! Thanks to the rest of the super friendly staff. You made us feel like we were at home, a member of the family. We are deeply indebted. I will sing your praises as always. I also wanted to say that Mike and Dave and the staff in the Service Department are second to none and thanks to Ray and Jim for getting my accessories for me quickly and at great prices (I did shop you guys, LOL!) For all those that are reading this, it would be foolish to go anywhere else other than Napleton Lincoln for all of your automotive needs. Kudos to all. We will see you soon!
Best car buying experience ever – I will go back to Napleton Lincoln in Blue Island for my next car. I did my homework and stopped in at Napletons,I met Scott and not only was he very professional but he also made me laugh. I needed some assistance with my sync and my my touch feature about a month after my purchase and Scott spent at least an hour with me helping me figure out what I was doing wrong. Also I have been very happy with the service dept. I bring all three of my vehicles there now. I highly recommend Napletons!!
Crooks and Liars – I bought a 2010 Lincoln MKT in Aug. '10 and am having problems resolving an ongoing problem with the dealership, Napleton Lincoln in Blue Island, IL. I gave the salesman, Scott, a list of must have options I wanted in the car and he found one in Wisconsin that met all but one option...the dual DVD headrest player. He assured me he could get that put in once he got the car in from WI. I had him bring the car in from WI, and before I took possesion of the car, he had the DVD players put in. When I picked up the car, I realized the DVD players weren't "dual", where two different DVDs could be played and viewed. I immediately brought this to his attention and he agreed the wrong one was put in. He said he would contact the installer and correct it. After numerous phone calls to him, he said the wrong DVD player was ordered and the correct one was on backorder. He said he would let me know when it was in stock. After about 8 months had passed and many phone calls later, All i got was the run around from him. I called the general manager and HE informed me they couldn't give me the correct DVD player because I didn't specify I wanted a DUAL player. The Dual player is the ONLY DVD option available...there was nothing to specify!!!!! There is only one player available as an option on the MKT (on the website, brochures, etc) and that is what I ordered and payed for. I was not charged less money for a lower model. I don't want a lower model, as I have a son and daughter with very different tastes in videos. The manager asked me to fax over any paperwork I had on the matter before he gave me the answer. I felt he was looking to see if there was anything in writing. All he had to do was ask his salesman and he would have had an account of what had been happening. I also contacted the Ford Motor Co. They all pretty much told me to stick it. Scott and Gene are liars and crooks, and I will never buy another Lincoln/Ford vehicle again! Nor will I ever set foot in that place for service.
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