Chicago >Lodging > Sheraton Chicago Hotel & Towers
301 East North Water Street, Chicago, IL | Directions 6061141.889142 -87.619451
Neighborhoods: Central, Near North Side
Anyone considering staying at the Sheraton Chicago Hotel & Towers at 301 E. North Water St. in Chicago, PLEASE RECONSIDER!
Our family had reserved a variety of rooms for our stay in early September, following our son's wedding. We had several mishaps while we were there -- the wrong rooms were assigned to the wrong people, there was blood/fecal matter smeared on the bathroom door jamb of the large suite, a few other misunderstandings, but my mishap was a classic. Because the wrong room had been assigned to us, upon check in, we were asked to wait while our room was "inspected". After 40 minutes we were given a room but literally only had time to drop our bags and head for the wedding reception. We returned to the room after 1:30 a.m. and upon retiring, found the bed to bed stained and wet. Of course we complained to the front desk who promptly sent up housekeeping -- handing us clean sheets, leaving us to remake the bed! The front desk said they would be crediting our room $100 but the invoice we received showed no credit. I had requested repeatedly for an explanation but received none. Eventually the hotel compensated my son for several of the rooms, but my repeated requests to the hotel,and the executive staff for an explanation have been ignored. I am appalled at the lack of customer service. I have received automatic responses from the office of Emilio Morales but they have only been notifications of his being away from the office -- this has been going on for several weeks. So I woulds suggest that if you were planning on staying at this Sheraton, think twice. You can find a number of great hotels within the area at a similar price and, I bet, better service!
The very worst – WIthout doubt, the single worst experience in a hotel I've ever had. This hotel managed to repeatedly make messes of each interaction I had with them over the week I stayed. In all honesty, I would've gladly left and stayed in a hostel, were it not for the fact that I was working in the hotel.
My room was dirty. They apologized and offered to move me to another room. That room's (wired only) internet didn't work, which kept me from being able to do my job. They offered to move me to a suite. 14 hours after they said they'd call when I was moved, the front desk informed me that my new (now smaller than before) room was ready. The bell desk only moved half my bags. I had to call security to find that out. Security informed me that they'd seen my bags in my old room, and encouraged me to go get them myself, and only deigned to get them for me when I offered that I'd destroyed my old key. The bell who fetched my bags originally sent the sport coat (required attire for my next day's work) that was draped over the bag they bothered to move to dry cleaning, which they charged me for. They offered to compensate for this by giving me access to their executive lounge, the hostess of which spent my 30 minute stay there dancing in front of "Dancing with the Stars", cranked to top volume. The next night, after my 4th consecutive 14 hour shift in the hotel, I ordered room service. 2 hours later, after I'd given up and gone to sleep, it showed up. The man who delivered it actively questioned why I didn't tip him.
Never, ever stay here. The only thing impressive about this hotel is it's height.
Good views and location – I stayed at the Sheraton Towers and found the hotel enjoyable. The hotel is located right on the river and is walking distance to many of the fine attractions that Chicago has to offer. The hotel has a nice workout center and a bar in the lobby. My room was average size, but provided outstanding views of the river and downtown Chicago. The crowd in the hotel seemed to be a high percentage of business travelers and convention folks.
Tourists, conventioneers and locals can get a drink and a small nosh in an ultramodern lounge inside the Sheraton Hotel. – In Short
This sleek spot designed by Jeffrey Beers (Japonais) features dim lighting lingering over couches, chairs and low tables allowing customers to sit comfortably while taking in views of the Chicago skyline and Lake Michigan. Flat-screen TVs throughout depict Chicago cityscapes and architecture. Specialty drinks include the Chi Berry Explosion (Starbucks Cream, Amaretto DiSaronno, Creme do Cacao, pineapple juice and blueberries) and the Southsider (Tanquery Ten, fresh sour, soda and fresh mint.).
Comfortable hotel for hard-working business travelers and leisure guests looking to relax. – In Short
Rooms feature large desks and Sweet Sleeper beds with custom plush-top mattresses, fleece blankets, duvets and fluffy pillows. Rooms come with a two-line phone, voice mail, data port, safe, cable TV, hair dryer, iron and minibar. Notable amenities include a complimentary USA Today, pool and fitness center. Full dining facilities offer a low-carb menu, room service and to-go snacks. Kids under 17 stay free; call ahead regarding baby-sitting services for younger ones.
Misleading – Came hear on business last minute...all the hotels that I wanted to stay at were all booked up so started searching and the Sheraton Chicago Towers looked very nice in the pictures...beware! When we checked in the hotel lobby is very nice (looks recently renovated) and checked us into our room, we specifically asked for nonsmoking and then checked us into smoking which smelt so awful I thought I was going to get a nosebleed, they switched us into another room with a view of a dirty roof..then I realized how misleading the photos are on the website compared to what they look like in person..horrible...the only good thing I can say is the beds were comfortable....I don't want to be a superficial but definately not worth $399 a night! Stay at the W or the Westin instead!
"Girls" on the Town – Six of us ladies spent four nights here. It's a great location; close to everything without having to walk too far. The rooms were clean with plenty of space, and the beds were very comfortable. We had great views. Service was good everywhere, except it was pretty slow at the "express" restaurant down on the river even though it was not busy. We got a good rate through Southwest Airlines. I would stay here again
Wonderful – I just had a great weekend. We stayed at the Sheraton and I will stay there again on my next visit to Chicago. You can't beat the location. Close to just about everything. We walked to all our destinations. Two blocks to Michigan Ave, two blocks to Navy Pier. The beds are so comfy I didn't want to leave the room. Room service was excellent and quick. Excellent view of the city and lake. Next time we will ask for the other side of hotel because they had just as good as view (river, lake, city). Our check-in/check-out was a breeze.
Loving it! – This is a BEAUTIFUL hotel with a GORGEOUS view! The staff is friendly and helpful and we just had a WONDERFUL experience when we stayed last July. Can't wait to come back. Very convenient to everything!
Best Ever! – I travel 100+ nights a year and this is the best hotel I have found in Chicago. Everything about it, location, service, you name it, everytime I go to the Sheraton Chicago they take care of me.
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