Hinsdale >Women's Clothing > Francia Bridal Fashions Inc
47 S Washington St, Hinsdale, IL | Directions 6052141.801924 -87.929254
Worst shopping experience of my life! – Where do I even start with the horrible place? I never ever review places online, but Francia Bridal was so bad I that I feel I need to warn people about it.
I went there to get a bridesmaid dress, and the owner barely even acknowledged me and was disinterested and unhelpful when I tried to ask questions. My dress came into the store in late July--but she didn't schedule my fitting until ONE WEEK before the wedding in late August. I had to call TWICE before she even called me back to reschedule the fitting.
After I FINALLY have my fitting, I go to the store to get my dress--after calling to confirm it's ready--but it's hanging off me like a bag. The owner either didn't make the alterations at all or she's so done such a bad job that it fits the same as before. I tell her it doesn't fit and she measures me again--acting all shocked--"What happened here? Did you lose a ton of weight since we pinned it?" I tell her, "Um, no, we pinned it last week!" She alters it again and I finally get my "finished" dress, just a week before the wedding.
I say "finished" dress because even though everything seems okay with the alterations, it obviously doesn't stay that way. The day of the wedding the dress' sash falls out of the back seam and the back zipper, near the sash, comes loose. She didn't SEW the sash and zipper back into the dress after the alterations! I need to pin the thing to get it stay in one place.
Horrible from start to finish. I plan on warning everyone who is looking for a bridal shop to avoid this place.
WORST SERVICE EVER!!!! – I am recently engaged and found a designer that i loved!! well this is one of the places that had those dresses. so i brought some of my bridesmaid to try on those dresses. first this place was upstairs and it was small, you could barely move. then the lady took my style numbers and i dont even think she brought all of them to me. Then another butts in and trys to get involved. She was rude and inconsiderate. We were taking pictures of the dresses we like and we were rudely informed that there are no pictures allowed! Ummm...excuse me but im spending money in your shop and your telling me i can't pictures of the dresses that I like that i might buy. um..no thanks. then while my girls were trying on dresses she kept coming into the dressing room uninvited while my girls were still undressed!!!! This woman was rude and pushy!!! Then when all of a sudden she said "Are you almost done because our next appoinment is here?" So i said yes and we left right away. I will never go back there and i will never recommend them to anyone. Worst customer service ever.
Oh and I had asked for a bathroom and they told me they dont have a public restroom and I had to walk back downstairs, go outside it 20 degree weather to a store that was next door to use their restroom and mind you I had a four year with me. How rude is that!!! Im not wasting my money on that snoody uptight old lady owning store!!!!!!!
Avoid this place, worst customer service – I went to Francia to shop for a bridal gown and cannot believe that it has managed to stay in business considering the unbelievably rude employees. I was treated so poorly that I left after 15 minutes. The woman who was "helping" me pick out a dress asked me what I was looking for and when I told her I wanted something very simple and body-skimming, she looked at me like I was insane. She showed me some dresses and got extremely huffy and rolled her eyes when I politely told her that they were very pretty but not really what I was looking for. Everything out of her mouth was snippy and bitter. I don't understand why the owner would allow someone to treat clients like that. I finally just walked out. She ruined the whole experience. Even if you would be willing to put up with rude treatment, the selection of dresses are not worth it.
Avoid - unfriendly, unreliable, horrible customer service – After purchasing 9 dresses and spending a signifcant amount of money on each of them, each of the bridesmaids experienced unfriendly and rude service when going to place their order. Even worse, when the dresses arrived they were different that what we ordered and of course we were not notified. No attempt was made to rectify the situation. A wedding day is supposed to be a magical experience, and this shop will not start you on your way...
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