135 S Washington St, Naperville, IL | Directions 6054041.773024 -88.148102
Mon 8:00-21:00, Tue 8:00-21:00, Wed 8:00-21:00, Thu 8:00-21:00, Fri 8:00-21:00, Sat 8:00-18:00, Sun 9:00-18:00
BEST HAIRCUT AND COLOR!!!! – I'm new to the area and needed my hair done. A girl I work with recommended Zazu salon downtown Naperville. WOW am I glad I listened to her! I had Jenna for my color and haircut and it looks AMAZING!!!! I will definitely be going back to her. By far the best service I have ever had at a salon!! I'm telling all my friends about Zazu!!!!
Downhill alert! – Zazu has changed quite a bit in the last year or so. I am a long-time client, hair, nails, massage... There used to be a wonderful woman who ran the upstairs spa area and she is now gone. Several stylists are gone and almost all of those remaining are new/less experienced. I finally asked around enough and learned that the owners/managers actually fired the spa manager (after 15 years) because they didn't want to pay her wages anymore. Then, as they started treating staff poorly, stylists jumped ship and still others were fired so that they could hire just the inexperienced ones who wouldnt earn as much! Apparently they were very nasty about it and treated people very badly. I learned about this at my neighbor's 4th of July party. Another guest said she was there when the owner came out spitting mad because he heard this stylist was going to be leaving and threw her out right there on the spot! He was shouting at her and yelling nasty things...AND she had a client right there that she was helping. She had to leave in the middle and they had a Jr stylist finish the job. All very nasty and unsavory. There are too many good salons to give these guys any more of my money. Too bad, years ago it was a nice place. No more. :(
Save yourself a lot of aggravation. DON’T GO TO ZAZU. I have NEVER had good service there. I recently got a bikini wax that resulted in a virus!! They DENIED I got it from them and I have already found 3 other people who got the same white bumps I got after getting waxed there. They had some rent-a-doctor call me back and say it was impossible for me to get it from them yet all three of us have doctors who are willing to testify we got it from there. Very disappointing because they were always very nice to me and the facilities are lovely but I don’t think they are very clean nor sanitary!
I would not go back they turned my hair blue – My regular stylist left Zazu so they sent me to another girl (who i later found out was new!). My hair is really blonde which my previous stylist did an excellent job keeping it that way, but the new girl seriously turned my hair blue!!! I wanted to cry. Not only did they turn it bluewhen i complained they told me to just give it a few days and it would fade back to normal (seriously!!!) it also never faded back to normal. They still charged me full price which wasnt cheap. I eventually found my regular stylist thank god and she fixed it but i would never go back to zazu again.
Great service and pedicures – Brought my mom and girl friend here for spa pedicures and an eyebrow wax for my girlfriend. They enjoyed it thoroughly, my mom bought nail polish and a $50 gift card walking out. I looked at a few different spas before deciding on this one, based on price, service and the atmosphere inside. My only hesitation choosing was that there were not many reviews, but the recipients were glad I picked this one.
not a good massage place – On the plus side I got an appointment for a massage right away on a last minute call. Unfortunately it was the worst massage I have ever had and I have had hundreds of massages. The woman's hands were rough and she didn't seem to know what she was doing. I really should have gotten up and left, but I didn't. It was not a relaxing experience.
Never been disappointed – I really enjoy my cuts with Ann at Zazu. I have curly hair and she knows exactly how to cut it so that it curls. Those of you with curly hair know what I mean -sometimes you get a cut that makes your hair frizz! I've also had bikini waxes at Zazu. The facilities are modern and clean and the prices are reasonable.
Trendy salon, not worth it. – I made an appointment at this salon after seeing a coupon for it in the newspaper. I booked with the first available stylist, and now I see why she was so available. I asked for a brown rinse, to tone down my blonde highlights, and my hair was extremely dark brown for about a week, then completely faded to a muddled reddish color. It looked horrible, I will never go back.
Editorial Review – Busy west suburban salon and spa offering facials, body treatments, hair services and massage therapy.
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