PO Box 49347, Charlotte, NC | Directions 2827735.053551 -80.821170
Neighborhoods: Ballantyne East
Great customer sevice – I came upon these reviews for Clearwater Pool Service and was shocked. I have been a customer for about 10 years. They have taken care of three different pools for me. They are some of the most congenial and conscientious men and women I have ever met. Keith the owner has been out to my home to discuss fixing problems that other pool builders have caused. Mike, Mark and the other crew have always responded to whatever problem or needs that I have had. I can't imagine that the negative reviews that I read can possibly be true. Not only do they call before coming to my house, they go over any and everything that needs to be done before undertaking their tasks. It is rare that I have to wait more than 1 day for them to attend to a service need!
Mistakenly dmaged pool heater – These people came on to my private property unasked. They removed my pool heater, dropped it, and returned it dented, and unworking. It was a mistakem address. They said it was broken when they diconnected it. They claim to have left it better than they found it.
Last I saw it was working. I found and empty concrete pad. There was no effort to help return it or any effort to contact me. I had to go hunting for them even after they discovered their mistake. They couldn't understand why I was angry... "it was a simple mistake and not at all our fault. It was left BETTER than we found it." said both Mike and Marie.
When I called I admit I was yelling. Their online phone number was posted wrong and I called a private cell number for 2 days. During this conversation they hung up on me twice and told me to shut up and let them talk.
This convesation ended with, Mike, the man who removed the unit telling me to sue him.
I prepared the forms and decided to call the owner of the company, Keith Swartz. He is away for 2 1/2 weeks and can't be reached. His brother the operating manager, is also away for the same amount of time. Neither has retuned my call. I am shocked they do not have phones, or cell phones for that matter, inTexas in 2010.
If I am better now than I was on December 8, it feels suprisingly bad. My pool is a solid block of ice and I fear what is happening to the rest of the eqipment as I mange this already bad situation. I do not trust them to fix it, and must find a qick and decent solution for repair during the coldest December in ages!
DO NOT USE!!! – I have never, EVER taken the time to rate ANY service, however this one is SO BAD I feel motivated to prevent anyone from making the same mistake I did. It is Mid-July and I requested my pool opening a MONTH ago. Right now it so green, slimy, and SWAMP-LIKE even the snakes won't get in it.
This was once a decent service. WHAT THE HELL HAPPENED?
The worst service we have ever had. – We were their customers for almost two years and we always had a problem with them. Fisrt of all they will never return any phone calls. If there is a repair to be done they will never show up as they promissed. After numerous phone calls to find out when the problem will be fixed all the can tell you that someone will call you right back. Which never ever (and we mean it) happends. For two years they didn't clean calcium off our tiles. Every time we called we were told that we were on a top of their list and as soon as they can find someone to do it they will do it. It is clear that they never did find someone. We are still trying to figure it out but we are under the imppression that they run a business out of the basement and they never have enought people to do it. They will clean your swimming pool but that is all they can really do. Finally we were fed up and went to find someone else. We do not recommend them to anyone.
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