Dentists >Ricafort Dental Group
1826 Ward Dr Ste 204, Murfreesboro, TN | Directions 3712935.872876 -86.388435
M-F 8am - 5pm
Customer Service Issues – Unfortunately, my office's response to Mr. Phillips' situation is not excusable. It is our policy to immediately see patients of record who are in pain. We have even come early to work or stayed late to accommodate patients in need. Patient service is a priority ... which is why we were voted "Mufreesboro's Favorite Dentist" in 2008, 2009, and 2011. There was obviously a breakdown in communication between the two of us. Please feel free to check out other reviews for this office as they are all very positive. By the way, Mr. Phillips made an excellent choice in seeing Dr. Sinquefield ... he is in good hands.
Very Disappointed in customer service!!! – I started going to Ricafort approximately 4 years ago with good success over the past years. Having broken a tooth and needing emergency attention I called and began my conversation with a simple, have you had any cancelations? Learning they had no cancelations I explained I had broken a tooth and was in serious pain and needed a emergency extraction and could they fit me in today (Friday). His office staff explained to me if they had a cancelation she would call me. After calling numerous dentist and two oral surgeons, I reached Sinquefield Family Dentistry’s office manager explained they had a cancelation later in the day but asked me to hold for a moment while she discussed my case with the Doctor; coming back to the phone she said the Doctor would like to see you now adding the comment, “he would like to see if he can eliminate the pain until he could work me in” Kuddos to his office staff, they earned him 7 new patients! Best friend just happened to be looking and suggested Sinquefield to him too.
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