Chicago >Manicures & Pedicures > Loop Nail Spa
126 S Franklin St, Chicago, IL | Directions 6060641.880291 -87.635275
9am-7pm mon-fri sat 11am-4pm
Neighborhoods: Central, Loop
Loop Nail Spa = Infections, Burns, and Poor Customer Service – I was a loyal customer of this nail salon for over 2 and 1/2 years not only going in to get my own manicures, pedicures, and waxings almost every single week but also referring friends and coworkers to the salon. Up until recently the salon was under different ownership and called Robert Valentino’s; while the new owners have given the salon a facelift, their service leaves much to be desired.
On NYE I went to the salon for a manicure, pedicure, and lip wax. During the manicure the cuticle on my left index finger was cut badly and it developed into an infection and during the lip wax the skin between my nose and upper lip was burnt by the wax. I had been getting both of these services for years and had not had this issue before. Not only was I not offered a refund for the manicure or lip wax but when I asked for one I was given only a partial one and was told that I could not come back to the salon because none of the technicians felt comfortable performing services on me since I had requested a refund!
I was greatly upset at being told that despite my years of loyal patronage and referrals I could no longer get services there for asking for a refund for services where I was both burnt and infected! This left me with no other option than to put this review on this site and others in the hopes that the same infections, burns, and poor customer service will not be visited upon anyone else who may choose this salon.
Great Service, Friendly Atmosphere – everything was wonderful, owner is always on site, and super friendly! It get's very crowded during lunch time, but it moves pretty steady!
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