Chicago >Shopping >
900 N Michigan Ave, Chicago, IL | Directions 6061141.899594 -87.624436
Mon. - Sat. 10am - 7pm;Sun. 12am - 6pm
Neighborhoods: Near North Side, Central
Make sure you get a receipt and hold onto it!
As a company that reported a net loss of $30 million Sep YTD 2013, and has a turnaround strategy that includes attracting new customers, you would think they would want to make new customers happy and provide customer service. I noticed that Cache has started to look a little less like The Real Housewives of New Jersey and a little more sophisticated so I stopped in to look at dresses. Long story short, they didn't give me a receipt when I ordered a dress for delivery and when I went to return the dress 9 days later, they would only offer a store credit, despite being able to pull up my transaction on their computer. I was well within the return policy timeframe. I felt totally taken advantage of. Now I have to use my store credit before the place goes out of business! OK, maybe I'm exaggerating but they still need to up their game.. Unfortunately I can't stand the shallow salespeople at this store so I'll need to trek it to the burbs, or preferably outside the district manger's region. Oh, Cache, all you had to do was let me return the dress and credit my credit card and I would have been a repeat customer. They appointed a new CEO this year so hopefully they'll get new management in their stores and not just at corporate.
Well-made clothing that looks great and proves high fashion doesn't always mean a costly designer label. – The Scene
Cache's apparel appeals to women who like to reveal a little skin or curve with a dash of class. The store interior also has a sensual appeal--bedroom-like soft lighting with spotlights targeting the latest sensation. Strategically placed mirrors provide ample vanity insurance.
Sexy, clingy sweaters and tops in stretchy silk, cotton, wool and cashmere blends are staples. Most feature plunging necklines or shoulder-baring styles, often with interesting stitch patterns or beads, all in the season's hot colors. Mixing and matching is a breeze with neutral-colored, body-hugging pants and short skirts in leather, satin and blended fabrics. The dress selection is super: simple yet elegant, with curve-defining designs in a variety of dress-up materials and added flourishes.
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