Chicago >Women's Clothing > House Of Brides Couture
730 N Franklin St, Chicago, IL | Directions 6061041.895765 -87.635757
Mon, Wed, Thu 11am-8pm
Tue, Fri 10am-6pm
Neighborhoods: Near North Side, Central
DO NOT USE THIS COMPANY!!!! They do not follow up on their orders and they do not deliver products as promised. I ordered and paid for a dress in March, was told I would get the dress in June and did not receive the dress until August. I had to email battle with them the entire month of July explaining my fiancées daughter would be leaving the state July 31st and I HAD to have the dress prior to her leaving only to receive the dress one day after she left because they shipped standard ground shipping instead of overnight. Thank you for absolutely nothing!!!! Not to mention one of the people I had to deal with so beyond rude-Joan is the worst customer service employee I have ever encountered.
If you must order from this company I suggest you lie about the event date-by at least two months. That way you might have a change of getting what you ordered in time. but I would highly recommend not using this company for anything.
Oh how I wished I had read these reviews before I ordered from this terrible company!
Worst Bridal Shop EVER! – NEVER RECOMMENDING THIS PLACE BUSINESS!!!
House of Brides has done nothing to help ease the burden of being a bride and wedding planner of my own wedding. I came to Chicago (I'm from Las Vegas) to go dress shopping with my mom in January and heard good things about this place, so we went. Honestly, they didn't have nearly the selection advertised on the website available to try on in the store, which made my heart sink a little after bringing in an entire list of dresses I wanted to try on but most of them were not in the store. I don't know about the average bride, but this one expects to be able to see what I freakin' will look like in a dress before I buy it.
Anyway, I ended up picking a dress that I liked and they told me it was going to take 3-4 months to get since it had to be made. After 3 months, I called and they said it was going to be 4-5 months. I called again 2 weeks later and was told at least 6 months. My wedding is in Sept and I live out-of-town, so when I asked if I could have it expedited the day I paid for it over the phone, she said I wouldn't need to. Needless to say I still don't have the dress and when I decided to get another dress that I liked better elsewhere and knew I could get in time, I called House of Brides, told them my situation and asked them what my options were. The manager Nadia? told me that, "your options are none. You will get the dress in time and we have a no-refund policy." I told her I was upset and scared that I wouldn't get it in time to do alterations properly and she basically told me to stop worrying and that it would be fine.
Now I have a dress that cost me 1/4 of the price that I like better and have in my closet currently, so I guess you'll be seeing my on Amazon, Ebay, and Craigslist trying to sell this freaking dress...whenever it decides to get here. Thanks for making my wedding dress experience NOT special House of Brides!
It was the IRS that took down Al Capone – Sentence for tax cheat: Provide free prom dresses
May 19, 2010 8:28 AM | 4 Comments | UPDATED STORY
A bridal shop owner has been ordered to play fairy godmother to hundreds of teenage girls as restitution for cheating on his company's sales tax returns.
Dale Buziecki, 64, president and owner of House of Brides Inc., pleaded guilty Monday in Cook County to filing fraudulent sales tax returns for his stores in Glen Ellyn, Norridge, Schaumburg, Oak Lawn and Chicago.
As part of his punishment, the Wheaton man was ordered to donate 500 formal dresses a year for the next three years to the Glass Slipper Project, a nonprofit that collects and distributes prom outfits for Chicago-area high school students who can't afford them.
"The state will recover the sales tax owed and, through the required community service, many young women who want to attend their high school prom will have that opportunity," Illinois Attorney General Lisa Madigan said in a written statement.
Criminal investigators with the Illinois Department of Revenue estimate that the tax scofflaw overstated deductions and underreported more than $5 million in sales from November 2005 through June 2006. Buziecki could not be reached for comment.
The court also ordered him to serve 30 months probation, pay a roughly $280,000 fine and perform 250 hours of community service.
--Angie Leventis Lourgos
I do not have a wedding dress 2 weeks before the wedding – I placed an order for my wedding dress in march on the House of Brides website and was told that if I pay rush delivery I would get it in may, 2 weeks before my wedding. On the day I was supposed to get my dress I called back and was told that my order was processed for a refund because they cannot deliver it on time. I called other stores to see if I can find that dress and one of them said they could get it in 5 weeks. When I told them what happened they said the designer is really good about delivering the dresses on time, and probably the House of Brides did not place my order in time. I called back House of Brides and I was told they cannot tell me anything about the order or if the order was place, except that it was processed for a refund. I asked to speak with a manager, but the managers are not available by phone, and I could not receive any more info about my order. They told me they emailed me in April about the refund, but I did not receive their email (although I did receive the confirmation for the order previously). My wedding is in 2 weeks and I do not have a wedding dress, and I didn't even receive an apology.
In conclusion, I did not receive my dress, I have to find a wedding dress in 2 weeks, and I could not get any explanation why I did not get it in time.
Not House of Brides!!! – This is not House of Brides!!! It is a specialty store that specializes in Couture dresses. DO NOT CONFUSE this beautiful loft space in the city with the chain stores around the country. They have some lower priced dresses and a wonderful array of bridesmaids dresses. We were treated like queens there.
Again this is NOT the chain stores of House of Brides!!!!
They may be associated with them, but they do not operate like the chain stores. We received impeccable service and delivery times.
Don't Use Their Website! – I ordered a dress from their website for my step-daughter's prom. The dress did not arrive in time for the event and I've been fighting with the company for three weeks for a refund.
The order was placed and paid for on April 20th.
I ordered the dress from the “immediate delivery” tab on the website which had the dress in two or three sizes at the time I ordered it, which made it appear that this particular dress in stock was in the size we needed. At no point during my ordering the dress did it appear that the dress was going to be made upon order.
Since it appeared that the dress was “ready to ship” and I paid for express shipping with the initial order, but they still said it would take 5 - 6 weeks to receive it. Five weeks from the date of order would be May 25th. Six weeks from the date of order would be June 1st. We did not have the dress in our possession on EITHER of those dates.
I spoke to a customer service person at the company in early May and was told that we would have the dress NOT that the dress would be shipped by the end of May.
The dress was shipped ONLY after I requested a refund ON THE FIRST OF JUNE.
This entire ordeal would have been avoided had the first customer service person to receive my request on June 1st just admitted to the mistake and processed a refund instead of ignoring my email and shipping a dress that was no longer needed. Furthermore, attempts to resolve the matter have been repeatedly ignored. It’s been more than two weeks since the last "customer service" representative said that they would speak to someone else and today’s email was the second time since then that I’ve tried to get a response from them. This is beyond outrageous.
The company has quite a history of making similar mistakes per the reviews I’ve been reading online. I should have checked them out better before I ordered!
Good, Honest service – Michaelene was great at helping me find a dress that would be both appropriate for the occasion and that would make me feel beautiful on the big day. She also helped us work within our budget. She was honest, and didn't try to sell me something I couldn't afford and didn't want. I really appreciate what she did for me, and how she turned a normally stressful experience into one that was incredibly joyful. Thanks!
Ugh!!! – Need I say more? Yes, one more thing...why do they list designers on their website who refuse to do business with them or ship them. You should call the designer and verify that they still do business with HOB before purchasing from them. A lot of them will tell you that they probably did, but no longer do. They not only seem to have the worst reputation with the brides that purchase from them (less than one star!), but also with the vendors as well, obviously.
No wonder they may be the ones sending out those anonymous letters about Eva's – Could the house of brides get any lower ratings? I mean could we give them less than one star/ No wonder every one thinks they're the source behind all these anonymous letters about Eva's Bridals. I think we all should worry about them going out of business with all these horrible reviews. No wonder they have to attack their competition. What else do they have going for them? Most of the great designers do not even do busines with them any more, like Maggie Sottero, Casablanca, Jasmine...House of Brides website lists these designers on their won website just to lure you in, but if you check with the designers and check the designers' website, you'll see that the House of Brides is not listed.
house of brides closing in Mobile – Has anyone read about the House of Brides closing one of its stores in Mobile and stranding hundreds of brides? I don't know if all he House of Brides stores are related and owned by the same people, but if they claim they are world's largest, then may be they are. There is a whole news special done on them and the brides that were left without their gowns. You can read all about it if you just google house of brides in Mobile.
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