Chicago >Beauty > Mario Tricoci Hair Salon & Day Spa
900 N Michigan Ave, Chicago, IL | Directions 6061141.899594 -87.624436
Neighborhoods: Near North Side, Central
Let me start out by saying that this is the BEST salon experience I have ever had and NELIDA is without a doubt the most talented and experienced colorist I have encountered.
After dyeing my hair with the same shade/brand of box color (light golden blonde) for the past 2 years, I decided to go a shade warmer to what I thought would be a strawberry blonde. DISASTER- It turned out fire engine red on top and ash brownish everywhere else.
In a mad panic, I dumped more box color on it to try to fix it. (stupid I know) This only made the color worse and fried my hair.
I made a desperate call to Tricoci color correction. Miraculously they were able to take me later that evening. The receptionist on the phone assured me that Nelida could make it all better and she couldn't have been more right.
I was so embarrassed to be going to a high-end salon looking like such a hot mess. (I'm fresh out of college with no money so I thought I'd feel out of place at a fancy salon regardless.) But when I arrived, every staff member I encountered treated me with so much RESPECT without a hint of judgement.
Nelida treated me with all the WARMTH & EMPATHY of a close friend and made it clear that she was not only going to fix my color but also achieve the shade I had wanted to begin with. She asked me methodical questions about what had happened without making me feel stupid and told me exactly what she was going to do to fix the problem. (Keeping in mind that my hair was in a fragile state from the chemicals I'd used)
Even though I was squeezed into her busy schedule, she never once made me feel like I was monopolizing her time. She said, "Don't worry, we will be here til midnight if we need to. You're going to look great!"
Nelida even empathized with my need to save money and explained several ways in which I can continue coloring my hair at Tricoci that would fit within my tight budget.
End product: The color was EXACTLY WHAT I WANTED ALL ALONG. I couldn't believe it- I couldn't even see the signs of damage that I had expected.
I can't think of a customer service experience in which I encountered a better marriage of talent, warmth, professionalism, and dedication. Each member of the staff- especially Nelida and manager, Eric Demadara made my terrible mistake into an incredibly positive experience.
AVOID – The staff is snobby and rude. The stylists are average at best. And as a bonus you get to blow out your own hair at a station after the cut and color. No matter what your new cut is they will not help you style it. The best part is that this blow out station is in the middle of a heavily walked isle so all eyes are on you and you are made to feel that you are in the way once they have rinsed you out. There are many better salons in the city you can visit.
GREAT HAIRSTYLIST MAYA – I came to see MAYA because my friend goes to her so she told me to give her a try... I have very hard hair to style and everywhere i went for a haircut they never teach me how to do it at home.. I went to see Maya on Monday she spent a hour with me talking to me about my hair and why i hate it soo much so when we got to the haircut she told me step by step what she was going to do and she showed me the products i should use. WOW all i kept thinking is this girl is really good. When we got done she told me they way she styles my hair i would be able to do the same at home. I looked great and when i went home and washed it she was right.. I love her and i will go to her forever. So who ever reads this trust me go see her she is the BEST. THANX MAYA.. My hair looks great just like u said it would i never thought it was possible to look this good.
Visit that ended with closing of credit card – STORY GETS BETTER AND BETTER
1. Okay facial and satisfactory Signature Massage - but really, this level of service is common everywhere.
2. Unbelievably disappointing/disturbing customer service.
- Making an appointment through their 1-800 number was easy and pleasant, and the nightmare begins once you are in the store:
- No matter what your skin type, there is no flexibility, it's incredible! They stick to their routines and that's about it. My friend was complaining afterwards that her face hurt b/c their peels were too strong
- I had a facial person tell me "I understand you are upset" and totally giving me an attitude--which I am not used to getting attitude when I pay full price for service
- Two receptionists helps me at the register. "Arielle" was super nice and friendly so I put down 15-20% tips for everyone (except the one with bad attitude who did my friend's facial). Then, I got home and received a voice message saying I still owed them $17. This is fine. But, "Jan", the other receptionist I had met at the store, gave me an attitude right off the bat and took a very condescending tone with me! She first seemed to imply that I didn't tell "Arielle" that I got the more expensive Signature Massage and only paid for the Swedish Massage. AND THEN, she put me on hold forever, all the while it's ME ON HOLD FOREVER on the Saturday night, for me to make an additional payment. THIS GETS BETTER. In the end, through all that, after I gave her my AMEX card # after all this unpleasant experience, she said to me: "YOU KNOW WHAT? YOU'RE REALLY YOUNG AND...", implying that I shouldn't have a bad attidude because I am young.
1. I may be three years out of college, but I have a good job, that allows me to pay full price for decent spa services
2. Despite my age, I am still a customer
3. "Jan" took such malicious tone with me in the end that I called AMEX right away to close my account to prevent any potential issues
BEST STYLIST MAYA!!! – I was in the salon a few weeks ago and i came across a great stylist maya. I have to tell you guys this was the best haircut i ever had in my life. When this women cuts your hair not only is she talented but she listens to your every word what works for you and what doesn't. Her haircuts last months you hair would grow out so well you wouldn't believe. She is sooo sweet and caring and dead on about the latest fashions. I love her and I love the salon now. I have gotten a few haircuts there from different stylist and they were ok but Maya's haircuts are the best.... Everyone go see her you won't regret it!!!! THANKS MAYA
Great Cut and Very Friendly Service – I went to Mary Pat for a hair cut and I had a great experience. She was super nice and did a great job! I am requesting her every time I go there now. Plus she new a ton about the cubs which was great conversation. For all you guys out there looking for a good place to get a hair cut at a decent price, I recomend Mary Pat 100%. Plus you cant beat the location right on michigan ave and there is a really nice equinox fitness gym on the same floor so you can work out and get styled up without having to run all over town. Oh, and the building has its own parking garage!!! What more could you ask for.
Big spa patrons (and spenders) flock to this Mag Mile spa for classic treatments in a classy space. – In Short
With Bloomingdales next door and all the other tony department stores and boutiques on Michigan Avenue nearby, this posh spa makes for a convenient stop after a day of shopping. Ladies pamper themselves with nail, hair and body treatments that utilize food as ingredients in many services. Skin might get its glow from a Brown Sugar Scrub and legs their softness from a Pumpkin Peel Wrap or Olive Oil Body Glow. Customers need not to worry--if even the mention of those goodies is triggering hunger, they can find solace in knowing that the spa can arrange lunch after services.
Great haircolor! – I got my hair colored for the first time at mario's. my friend gave me a gift certificate. I had Becky do my hair and at first I was nervous but I could tell she was very experienced and my highlights came out AWSOME! I also had my haicut by Yasmine and I loved my cut. The salon was a little busy and kind-of crazy but Becky and Yasmine have a client for life!
Bad experience, won't be back! – This is the worst salon/spa I've ever been to. I recently got a mani/pedi here by the rudest woman on the planet. It was so difficult making the appointment because you have to call their 800 number a wait forever for a appt. It does look like a factory outlet salon. The staff are so rude and unprofessional. The lady that did my mani wasn't even looking at what she was doing, she was more concerned with gossiping with her co-workers. And she kept coughing in my face! I had to ask her to please cover her mouth. When I go to get my nails done I want it to be a pleasant experience, this was not! There's too many nice spas in Chicago to waste your time here.
Overpriced salon with no customer service! Won't dry your hair after service. – This place is ridiculous! I recently got highlights there. When I made the appointment the guy on the phone confirmed that the price was $90 for full highlights. However, when I checked out I was told it was 130.00 because prices START at 90.00 and they could not tell me why my highlights were now 40.00 more. My hair is shoulder length, so I'm not buying the excuse that the check out guy said about my hair being longer than most girls. This is just a way for them to rip people off! What really ticks me off about this place is that after my color service, I was passed to someone else who washed my hair and then sent to a SELF SERVE STATION with hair dryers for me to use! I just paid $130 for highlights and I'm drying my hair myself! Isn't this standard to have the stylist dry your hair after you pay for any hair service?! They told me if I wanted someone to dry my hair it would be an extra $45-85. This place is a rip-off with no customer service. I'll never return!
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