Chicago >Food & Dining > Pizza Hut
Neighborhoods: Far North Side, Ravenswood
This national chain is a household name, thanks to its deep-dish and stuffed-crust pies. – In Short
Kid-friendly eat-in restaurants and small takeout shops alike sport interiors done in the signature red and white with a touch of yellow. Orders are placed at the counter--whether customers choose to stay or go--and pies are baked per request. Pizzas--from the hand-tossed to the twisted crust--dominate the menu, but the restaurant also offers chicken wings, salads and cinnamon bread sticks.
Run for your life! Spend $$ elsewhere! Save yourself! – It started well enough: I ordered a pizza and was told it would be delivered in 1 hour. The girl on the phone even THANKED me because my phone number was linked to my address in their records.
After 1 hour, i called to ask how much longer the wait... and was told that it would be about 2 minutes. I went outside with my telephone and waited 20 more minutes... and called again to ask... how much longer? When i was told:
1. The pizza was already delivered (um I'm hungry and there's no pizza here!)
2. I was not available- I was outside and the PHONE was with me! and last, I demanded my refund.
The manager agreed to refund my $16.09.
THEN sent a thuggish delivery guy who proceeded to argue with me, saying that another delivery person was outside waiting (what???) that my phone number was not working and he demanded my credit card (I wouldn't give it to him) and gave me a cold, smashed pizza in acrumpled, flattened box, then left.
I called, even e-mailed Pizza corporate (you can find it on their website) and they showed no response or interest whatsoever. So for that, they earn the #1 spot on my "Run for you Life! Avoid!" List, even before the hideous chiropractor! Congratulations on your complete customer service failure Pizza Hut!
I realize you will not learn from this, but I hope to save others from the same mediocre experience!
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