Chicago >General Merchandise Stores > Left Bank
1155 W Webster Ave, Chicago, IL | Directions 6061441.921599 -87.658007
Neighborhoods: DePaul, North Side
No customer service! – I had a terrible experience with this store! I had such high hopes from some of the reviews that I read, so I made an appointment to get shoes, jewelry, and a hair clip. During my appointment, the lady I was working with kept leaving to help other people who had walked in. It was very stressful to try and hold her attention for more than 30 seconds at a time. I was finally able to put some shoes on hold, and I bought a clip, saying that I would be seeing my hairdresser that week, and I might need to bring the hairclip back if it didn't work. She said that it was fine. Then, when I went to bring the unworn haircip back, all of a sudden it was a huge, (and expensive for me) problem. These people don't know the first thing about customer service, and I wish I had never gone!
Worst wedding experience I had. – I had the best experiences with ALL of my vendors during my wedding - except The Left Bank. I was looking for shoes, but made it very clear that I was still deciding and was buying the shoes with the understanding that I could bring them back. I was told - no problem, brides do this all the time, etc. However, when I went to return the shoes (that I never ended up putting on my feet even once) I was told they would only give me store credit. This was 3 days AFTER my wedding! Why would I need store credit to a wedding boutique?! So, strike one was LYING to me about the rules. Strike two was the way they handled it. The owner of the store was listening to our conversation but had her back to me the whole time and when she kept insisting they always say it is only store credit - she didnt even have the decency to turn around and say it to my face. She was reading her email the whole time. She was arrogant, RUDE and by far my worst wedding experience was at her store. I would never recommend anyone to support this rude, rude person. If they would have handled this nicely and apologized for the mix-up I wouldn 't feel so strongly about this but she was just awful to me and I would say - brides stay away!! Go to Erin Gallagher down the street for jewelry - they were amazing - or get your shoes elsewhere. Weddings are stressful enough without people like this!
Our return policy is clearly stated on the receipt which is exchanges only within 14 days for store credit.
Most bridal stores are final sale. This purchase was made on 8/26 and returned on 9/23, not to mention after her wedding.
Finally Great Wedding Shoes! – After a long and exhaustive search from downtown to Schaumburg for my wedding shoes, this place has the best selection of bridal shoes in Chicago, bar none. Found a beautiful pair of silk wedding shoes for less than $100 and was willing to pay much more. Their selection of jewelry is amazing which made it more difficult to decide but I worked with a really nice salesperson who helped me make a perfect choice of earrings to wear for my wedding. This plase has the best wedding shoes in Chicago!
Best Wedding Accessories – After shopping to all the department stores with such disapointment, my co-worker told me to check this boutique out for accessories for my wedding and OMG...
I could have stayed all day looking at their unique gems, but needed to finally pull the trigger and make some decisions. The staff is fun and friendly. Bought beautiful silk shoes, a feathery fascinator for my updo and drippy earrings that I can't wait to wear. I would definitely recommend to all brides and in general to anyone wanting
to pretty things to wear!
Best Place to find the wedding shoes of your dreams!!! – I wear a size five shoe, so when it came time to purchase a pair of shoes for the biggest day of my life I did not know where to turn. A person from White Chicago, where I purchased my wedding dress (best place to get a wedding dress) suggested I check out The Left Bank. There were so many choices of wedding shoes in one place, I did not know what to do with myself. After choosing a few pairs that I liked, I was informed they did not have my size in stock. The owner of the store had me put down a $30 deposit (which if I didn't use towards a pair of shoes I would have bought something else) and ordered the shoes in my size. To make a long story short and numerous differnt pairs of shoes that had to be ordered, I finally purchased my wedding shoes yesterday. The owner went above and beyond to help me find and order the perfect pair of shoes and when I wanted to give up, she kept me going! The owner kept me informed through email and not once did she ever forget about me (it took me about four months to find the right pair of shoes for my wedding). The customer service is beyond wonderful here and I highly suggest if you are in the market for a pair of wedding shoes to visit this store!!! And even if you don't need shoes, they have so many other wonderful things not only just for weddings, but just for fun.
Unique store, with great service – Everyone at The Left Bank is extremely dedicated to working with the customer to figure out what they need and then helping them to get it. They are very helpful in gift selection, even if you don't have a clear idea going in what you want to get, and have a wide variety of unique gifts to choose from. They are also very patient and make shopping a pleasant experience, especially for those who don't shop that often. They also package and wrap gifts beautifully.
A Rare Find-Don't Miss It! – After a terrible experience buying my daughter's wedding dress at Exclusives for the Bride, I didn't think honest retailers existed-I was wrong!! The Left Bank is not only charming, reasonably priced, and fun, but the owner, Susan , was wonderful, helpful, and delivered on every promise she made-and then some. We purchased my daughter's veil and shoes, and were more than delighted with the quality, price, and service. Businesses like this deserve to be frequented. Check out the jewelry! Thanks, Susan-we had a great experience!
Like Working with a Trusted Friend – "Working with Susan was an absolute pleasure. She not only helped us find what we wanted, she is a fun-loving, knowledgeable, kind, and sincere person who takes her customers and business very seriously. She went well above and beyond what I would have ever expected. Working with Susan was like working with a trusted friend. We were fortunate enough to find her through CitySearch and we never looked back from our first meeting. We walked out of our initial visit knowing we had found the place to buy all of our wedding accessories and attendant gifts from. Best wishes from us both and THANK YOU!"
Laurie & Chris S.
My dream store! – I want to live in this store! There's nothing quite
like it in Chicago or anywhere, well maybe
Paris! I've been shopping for wedding accessories
all over town and everywhere I travel to as a
consultant and they have the best selection of
headpieces to choose from. I bought my veil there, my bridesmaids jewelry, flowergirl tiaras and they wrapped them beautifully for me. It saved
me a huge amount of time and their prices are
Go there! – I normally never rate these things, but looked
everywhere for a headpiece for my wedding and
came back to The Left Bank. No one beat their
selection, service and price!
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