Chicago >Real Estate Sales & Services > Apartment Source
2638 N Halsted St, Chicago, IL | Directions 6061441.930267 -87.649030
Neighborhoods: DePaul, North Side
Dishonest group of people – I rented from the people at Apartment Source and had a nightmare on my hands.
The staff does not understand what customer service is they simply collect rent and refuse to fix anything. Request after request was refused and when I tried to have a civil conversation with them regarding there lack of service they accused me of causing the damage. Like I have the power to cause a roof leak and a clogged dryer vent (bird nest)!
After living with plastic on my ceiling for six months (mold began to grow), going to a laundry mat instead of using building dryer I gave up. Forced to move and pay for the entire lease. I found that they re-rented my unit and pulled the scam of collecting double the rent from two customers! They take no pride in ownership of there property! My neighbor was paying for a parking spot from them, got ticketed by the city and found out that they charged rent for parking on city property. Yes, that's right they claimed for over almost a year that the space was private property charged him $100 a month for eleven months and when he got a ticket from the city they refused to return his calls. Who does that? I know, The Apartment Source better known to me as "money source" to whomever owns it. So sad, do your homework I wish I had.
If you respect yourself, do not rent from TMG – If you must and decide to rent from TMG then get ready for a year of misery. They are not professional or a real management company. If you ever have a problem with your unit you are the maintenance person. Make sure your handy with your furnace and plumbing. Someone broke one of the windows in my unit and it took them a week to fix it, only because I called everyday until they got the point. They found a way to change our lease without notice. So if you are a lawyer please rent from this management company so you can pursue legal action against them. They also seem to loose everyone's rent check and always call for you to send another one. I thought my place was the only one getting harassed about this but my neighbors also TMG tenants had the same problem. I do not know how they are a functioning company, the only reason I rented from them is because I did not do any research on TMG prior but a year later I have learned my lesson. Please do not rent from TMG or Apartment Source, they are the same company, if you want to have an enjoyable experience in Chicago. The only reason I gave them one star is because I had to.
Chicago's Worst Management Company! – So you wake up one morning, and you see a letter in the crack of your door.
We will be entering your unit in less than 12 hours.
So you wake up the next morning, and you receive another letter:
I know you've been paying your rent faithfully on the 5th of every month for the sole reason that we told you that you could. But now it's due on the 1st. No exceptions.
Oh and the late fee is a hefty 50 dollars. not the 25 we claim in bold on the front page of your lease. oh, and th first is in less than two weeks. This letter is neither dated nor does it state when this becomes effective. so in effect it is quite unenforceable in a court of law. But TMG isn't known for being smart. Theyre known for being evil.
I've heard all sorts of fun things, like the time they didn't pay the water bill and the water was cut off for several hours. Something that will not be listed as a violation on your lease per the law. But who cares! Misery loves company!
I really do think that they just sit up and think of ways to make people as miserable as possible. Please don't rent here. This place is a totally overpriced nightmare.
If you want management showing strangers your apartment 2 months before you move out, (they say it's the law, I think it's a great way for them to earn yet another bad review) A buzzer that hasn't been fixed for over 3 months, And for them to hand you the wrong key so that when you move in, you are standing there waiting an hour for the super to show up with the right key while all of your personal property is in the hallway- TMG is the company for you!
Awesome Company – I rented my apartment through the Apartment Source, and had a really good experience. I am renting a condo from a private landlord, and my place is AWESOME. It seems all the bad reviews on here are actually about TMG Management. Since I didn't rent one of their units, I can't say whether they're good or not.
What I CAN say is this - I wanted to live in Lincoln Park, and with my price range, I figured I could only get a studio. I worked with Jeff and he found me this crazy under-priced one bedroom and was super nice. I had a really great experience, and if I ever move (which I doubt I will until I buy a place), I would totally go back to him.
Maybe everyone should review The Apartment Source, and not the apparently mean company they share an office with. They're not your landlord, they drive you around for free and find you an apartment! Be grateful!
WARNING DO NOT RENT IF YOU LIKE YOUR PRIVACY – The apartment source sucks! The last two months of renting my apartment relators consistently came over to show the house so many times that is actually disrupted my life. They give out the advertisement to about eight other realtor companies and they are all competing to sell the house. They will come over three times a day on some days, and at least once every day for weeks. I never get any privacy, they barge in as if they expect me not to be home and come early in the mornings on the weekend. The weekend is when i get to sleep in. Then they feel awkward for barging into my room while i'm sleeping. This has been the last straw for me, this whole month is hell cause strangers are constantly coming into my home!
Apartment source is great! TMG, however, is the worst – Apartment source is not the problem, although they share a building with TMG management and are leasing agents for their units they are NOT the same company.
The people at apartment source were very helpful and friendly. during the lease signing process they sat us down and suggested we read through our lease before signing (obviously something you should be doing before signing) they were also very kind in answering any questions we might have.
TMG Management is like their polar opposite. the owner is so unbelievably rude. when moving into an apartment you expect certain things i.e. it should be cleaned, damages discussed during viewings to have been repaired, being able to pick up keys on time etc.
however if you talk to the owner directly he will inform you otherwise. and if you dont like it, contrary to the tenant/lanlord guidelines set forth by the state of illinois, he will tell you to return your keys and not move it. which if youve made it this far that means youve already began the move process (signed a lease, paid, taken possession of keys) and must move somewhere that day. (also the application states that if you are approved there are no refunds of first months rent) so youre just f'ed. not to mention he acts like a complete retard, because he will definitely tell you that he himself would not expect those things to be in order before moving into an apartment. i cannot emphasize enough how unprofessional he is. i dont believe he has ever heard the saying "the customer is always right".
its really hard to believe how much of a jackass he is until you actually have some sort of conversation with him. and for your own sake, no matter how great the apartment may be, seriously reconsider. there are tons of nice places in the city probably in the same area for the same price or even less. so save yourself the stress and worry and never lease from a TMG managed or owned building.
TMG Mngmt is the worst ! – I called TMG management to ask a simple question & I am shocked. I have never encountered such a rude person as the BOSS of the company. He was screaming on the phone and had an obnoxious tone of voice. PLease... go somewhere else. This person deserves nothing but failure in life, he has no idea how to speak to people and I hope his company seizes to exist asap.
In Response to The Posting by JMatel below.... – Im the agent that dealt with the woman below and here is my response to her "story": I have rented several units in this building and I specifically told her that dogs are not allowed in this building. I have her application in hand and it clearly states that she has 1 cat and nowhere on the application does it state that she has/or was thinking about getting a dog. I looked over the lease that she signed with the management company and she does indeed sign where it states "Tenant agrees to not have dogs in this building ". What she claims was "small print" was actually in the middle of the first page of the lease, in 14 point font, in a boxed off section all by itself (I wish Citysearch let you upload documents for all to see).
I have never posted on this site before but when I read her "story" I felt the need to tell what really occurred. This woman was obviously going to get a dog no matter what anyone told her. In the city of Chicago, if you illegally bring a dog into a building that does not allow dogs, you are obviously going to be evicted if you do not get rid of the dog. I think it's fine for people to voice their opinions on these sites but it is when people start lying about situations and scenarios that defeat the purpose and credibility of these sites.
**Sorry I could not post this in the comments section underneath her posting. Citysearch only allows you to have 500 characters**
DO NOT RENT – I was looking for an affordable place this past summer. However, I know you get what you pay for so I was prepared to pay a little more than I wanted for newer construction and amenities. I recently go divorced and have not lived on my own for 8 years so I was also looking for safe and secure places where I could eventually adopt a dog. When the Apartment Source showed me the extremely tiny unit I ended up renting, I was relatively happy with it. It was small but that allowed for nicer amenities and I didn't really need too much space. I like that there were several units so people would be often coming and going and I wouldn't feel all alone. I specifically asked whether or not a dog was possible cuz that was a deciding factor for me. I was told no problem that I would just have to have my dog added to the lease like my cat already was. The day I picked up my keys there were several people waiting to move in to various units and I was rushed thru the paperwork as if I was taking up to much time. I wasn't over concerned as I had asked all my questions so I signed and got out of there. I moved in and realized right away that there were repairs to a window and missing lights that needed to be taken care of. These were not taken of for several days and only taken care of because I stalked the maintenance guy who thankfully lives in my building. Problems kept arising such as cable was hard to hook up as nothing is labeled correctly, I never was able to switch over my electric cuz my unit number didn't exist to ComEd and so forth. However, I was relatively ok with things. It wasn't perfect but I could handle the way things were. Then I adopted my puppy Luigi! I was immediately contacted that I was not allowed to bring the animal to the apartment I rented. I was threatened with Animal Control and eviction which had me seriously distraught. I went straight to work figuring out what went wrong and discovered that I had in fact initialed that I would not have a dog. Which brought back the rush with the paperwork! I had specifically said on my application that I would be getting a dog. They didn't want me to see the small print and rushed me or I would never have signed the lease. However, this was my mistake and I am not a rule breaker so I admitted to being in the wrong and asked to be moved to a unit that would allow dogs for whatever cost and was told I couldn't have that until April. This was mid november. Right before the holidays. Most perplexing was many of the residents in my building have dogs. As I continued to try to work this out, I was threatened repeatedly with lawyers, yelled at and berated by Todd and just generally stressed. I then told them I would like to be released from my lease and I would vacate. I wrote a note and gave them my rent less the deposit. I heard nothing back and they cashed my check which my lease clearly states means they accepted my terms. Luckily I have friends who own a condo that I moved into during the holidays. Now they are theartening lawyers again but I'm so over them!!
Try to avoid this company!!
The Apartment Source IS NOT TMG MANAGEMENT – I came across all of these postings on Citysearch and I just need to clarify something. I used to work for The Apartment Source for 2 years and I loved working there. The Apartment Source has nothing to do with TMG Management. The Apartment Source shares an office space with TMG Management and helps rent out some of their properties, but The Apartment Source represents about 30 different management companies around the city. The Apartment Source is owned and separately operated by a different manager than TMG Management. The Apartment Source is a broker and does not own or manage any property. It makes me upset that The Apartment Source is getting false negative reviews for a management company that is in the same office as they are. I do not know why Citysearch has not set up a separate review page for TMG Management yet. I loved working at The Apartment Source and they have been around for for over 20 years and have made so many people happy and get so many referrals its ridiculous. Almost 95% of the reviews on here have nothing to do with The Apartment Source and now I hope people realize this. I have worked for several different brokers around the city and by far, I enjoyed The Apartment Source the most.
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