Chicago >Home Improvement Stores > Tile Outlet Always In Stock
2434 W Fullerton Ave, Chicago, IL | Directions 6064741.924921 -87.688632
Neighborhoods: Bucktown, North Side
Not mistaken 25 years ago – 25 years ago I bought tile at Tile Outlet and swore I would never go there again.
But a customer picked her tile from them even though I recomended against it.
I wasn't wrong, what a bunch of bums!
The fact is their prices are not any better than REAL tile stores.
The tile they carry is not really overstock it ALL has some defect.
If they were selling it at 1/2 price it might be an aceptable trade off but they aren't
When you point out the problem they just shrug.
I think their staff is mostly comprised of laid off used car salesmen.
I see from other reviews that I am not the only one to have had a miserable experiance.
Wrong name, wrong web address – Business first. The name of this place is Tile Outlet and it should not be confused with Tile Outlet, Always in Stock, which is some national franchise outfit.
Similarly, the website address listed here on Citysearch is also wrong. Tile Outlet on Fullerton Avenue in Chicago, Illinois, has a web address of www.tileoutletchicago (put dotcomm at the end - Citysearch won't let me type the web address) I know these two things because I had a devil of a time finding them on the web yesterday, thanks to the misinformation listed here. At least, the phone number is right.
So, I was there Nov 7. The variety and assortment seems to have dwindled. The choices are much more mainstream and common than the place has had in the past. The good news is, if you're looking for glass tile, they've tripled their inventory of styles and colors. The bad news, there's a lot less interesting marble mosaic and what they have is what you can get anywhere.
Shop price, people! Some of the very common marble types are available at Home Depot and Lowes for less, just because they have huge buying power. In general, Tile Outlet is a bit cheaper on most stone and ceramic, but I'm not current on the prices everywhere for glass tile, because I don't use it in old-house restoration projects.
Getting assistance can be spotty. The trade-off is price. If you know what you want, shop here. If you expect more than cursory design advice or you require stellar service, go to a tile RETAILER. Also, if you see something you love, buy it now, or at the very least, first thing tomorrow. Once something sells out, there is NO guarantee they will ever have it again in that color, or size, or shape, or whatever. Do NOT wait a few weeks to go back and buy that pattern you loved. It may be gone forever.
And, walk your chosen tile to the window, to see what it looks like in natural light. The glare from the overhead florescent lights is cold and distorts color.
In general, I like the place. I've been going there since my dad started dragging me along on his projects, at least twenty-five years now. It's not pretty, but it has a decent selection and good prices and a few nice people who will help you load your car/truck.
DO NOT WASTE YOUR TIME. Especially for marble - its so variable and low quality, don't chance it. And they will NOT let you open the boxes to look at what you purchase. They patrol like the place like you are purchasing gold or something. The employees are irritated when you are ready to check out or if you ask a question. One of the employees (the big guy) in particular is very crabby and straight up mean. I would not recommend this place because they treat their customers bad.
I made a mistake and made a large purchase there and wasted a lot of money because half of the tile was not able to be able to be used. One full box of tile that I purchased had broken tiles that were glued back together and very poor quality. They try and tell you that is how it comes and will NOT return it or exchange it. So, basically you are stuck with what you get. BEWARE OF TILE OUTLET IN CHICAGO - ripoff!
It is cheaper, but you get what you pay for!
Better than any other alternative for Selection & Price – Reading the negative reviews, I have to wonder. Where are these people buying their tile that's so much better? I've done business with Ann Sacks, Tile One, Home Depot, you name it. Every one of them is sticky about returns. Every one of them has a problem with breakage. Most of them have little or nothing in stock, so you have to pay for delivery and then wait.
Out of all the options I've tried, Tile Outlet is the best. Contrary to many of the reviews here, I've always found their service to be courteous and professional. Most importantly, the prices are the best in town and the selection is good. So if you post a bad review, please tell me a better place to go. 'Cause I haven't found one yet.
The place is awesome! – I went there probably 8 times in a two month period because a friend and I were both doing our bathrooms and he and I shopped together.
The place is not pretty so if that is what you are looking for, stay home. The selection of tile us amazing and you never know what you are going to find walking in the door. It is definitely a hit or miss. The place is clean and there is a main desk in the center and if you need a question answered, help is always there. The employees I worked with were great and even helped me decide on tile and color choices. Know what you need because if they have it one week and you need more they may not ever get it again. Have your measurements going in - I bought just enough for my project and had only four pieces leftover - beautiful black granite floor tiles! There is even an awesome dog that roams around. For my next project - I will go no where but Factory Tile Outlet - good stuff!
Bad news ....NO NO NO – you no informed you cant return galss tiles...so make sure do not order more ....if they accept returns on other tile 30% is keept as stocking fee... so they get you there....also grout is 15$ when at home deepo is 12$.......Bad service....the emplyes are rude ....all might seem ok untill u have a problem...then u out of luck ....they put a lot of info in the recide but you dont koe that untill you pay ....never again
TERRIBLE CUSTOMER SERVICE. DISHONEST. – Do NOT shop at Tile Outlet. The employees are rude, dishonest, and have no clue as to how to run a business. Unfortunately, there is no 0 rating, so I had to give them a 1.
I was referred to the Tile Outlet by our contractor to purchase travertine for our kitchen floor. After selecting our stone, the saleswoman took out her calculator and determined that we would need 29 boxes to complete our job. She said that since we would be laying the stone at an angle, we would need to order some extra stone. Given that I am not a flooring expert, I took the saleswoman's word and placed the order.
After our floor was installed, we had 9 boxes of leftover stone ($50 per box). This is where it gets good. When I went to Tile Outlet to try to return 7 of the leftover boxes, here is the exchange that took place:
Salesman: Can I help you?
Me: Yes, I'd like to return 7 boxes of Travertine. I placed my order based on your recommendation and I have 9 boxes left over (that's almost 50% too much). I'd like to return 7 of them.
Salesman: We don't take returns on natural stone.
The salesman then turns his back on me and walks away from the counter. That was the entire exchange.
Several arguments later, Tile Outlet agreed to give me store credit. Since I don't have any tile jobs in the foreseeable future, store credit is completely useless. At the end of it all, they refused to give me my money back and I am stuck with 9 extra boxes of travertine.
What is truly amazing about this is that Tile Outlet had a simple business decision to make. They could give me a $350 refund and I would be a very happy customer that would recommend their store to everyone or they could refuse to refund my money at keep $350. Unfortunately, Tile Outlet made the wrong decision and I am now a very angry non-customer who will tell everyone NEVER to shop at Tile Outlet. At the end of the day, what Tile Outlet thought was $350 in their pocket will turn out to be thousands of dollars in lost sales. I know a lot of people doing big remodel jobs and I know a few contractors.
Excellent selection but at retail prices, customer service lags – I do a lot of tiling, and I have spent a lot of money at this establishment over the last 3 years because they are conveniently located and they have a fairly wide selection. My experience is that their customer service is passable in terms of them helping you find what you want efficiently once you have picked it out on your own. However, their effectiveness at establishing customer relations is abysmal due to the passive and dismissive attitude toward clients, inflexible return policy stated on the invoice accompanying every sale, and unwillingness to volunteer their help. I am a 230 lb ex-football player who has no problem moving a ton of tile into the back of my truck. But rendering no assistance to the ladies who I see shopping here? Shame on you guys.
I happily spend my money with competitors (and often do when I have the chance to get outside the city, but at least on the North side these guys do dominate a particular niche). If only someone opened a store across the street from them with the same selection and prices (actually pricing would be easy to beat, and taking a service-oriented approach would be even easier). I'll bet TileOutlet would reanalyze their approach to customers then.
Also, I should add that you will find much better priced grout, thinset, etc... at equivalent quality if you go to somewhere like Menard's. Also, sometimes stores like Home Depot undercuts TileOutlet by a huge margin on particular types of stone and tile. TileOutlet has a wider selection though.
Summary: Great place to look over the range of selection that is typically out there on the market. Buy it here for convenience and typically you will get a competitive retail price ("outlet" is not to be confused with "wholesale"). Shopping around can find you a better deal on some tile and stone, and most grout, thinset and accessories. They show little interest in customer service. Review based on 3 years of experience, most recently in Dec. 2008.
GOOD pricing, large selection, GOOD customer service (in my experience) – I had a bathroom project that required a large amount of tile. I had an idea of what I wanted to do and how I wanted it done. I bought my tile between two shops, Tile Outlet and a boutique store with excellent service, a liberal return policy and decent prices. For the selection, they were both on par. However, Tile Outlet's pricing was better on most and their service, while it didn't have the personal touch of the other store (the salesmen remember my name and face), offered very good service, answered all of my questions, and were generally very helpful each time I came into the store. For the type of store it is, I think this is above reproach.
Excellent Customer Service!!! – I purchased two boxes of glass tile and realized I only needed one. It was well over the 20 day mark on returns. I hadn't looked at my receipt. I called Chicago TIle Outlet and spoke with Derrick. He was awesome! I was able to return to boxes that day!
Thank you so much!
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